Raymour and Flanigan Furniture

we ended up at the R&F on 125^th street because we had been at the 117^th Target… salesman Abraham was very good, and we selected a small sectional couch, coffee table, and media unit for my son’s small 1 bedroom on UES…
delivery was scheduled and went as planned — two days after major snowstorm — the delivery guys, Chris and Miguel, arrived during the designated time-​frame and despite having to park their truck a block away — were super nice, friendly and polite. the delivery was also super challenging due to a VERY tricky narrow door and hallway entrance into the apartment… they didn’t give up and got it done! they were very calm too!
all the items arrived in perfect condition too!
if you are looking for small apt furniture, give them a try! the prices are definitely less than West Elm, cb2, and Crate & Barrel… but are still surprisingly stylish! and you don’t have to assemble any of it as you do with Ikea or Target items!

We recently moved to NYC to be close to family. Went to Raymour & Flanigan on Wednesday to purchase furniture for a 2 bedroom. Nigel our sales person helped us plan the entire place. Mary at check out and credit did a great job. All paper work to coop in a timely manner. Thinking it might be a few weeks, I was surprised to learn they could delivery on Friday. Edward and crew unloaded quickly and assembled. All of the furniture was wrapped and protected.

Poor Customer Service
I have had a long term relationship with this store having purchased several pieces of furniture, i.e.,. couch, recliner, lounge-​chair etc.
Then I purchased an ottoman for the couch separately. When I got it home after a few days of trying to make it fit, I realized it was way to big. I hadn’t been able actually to see a floor model and the saleswoman did not tell me I wouldn’t be able to return it.
I went back in the store to get a return, and the sales manager quoted rules like a robot and wouldn’t take it back.
I will not purchase from this store again.

Fantastic, friendly service. Ramon was great! Helpful, patient and knowledgable on the product lines. I left purchasing everything I needed and can’t wait for my delivery. Highly recommend visiting this store. Thank you.

We needed a bed and mattress quickly so we arrived ready to buy and overall we were happy with the sales and services at Raymour & Flanigan on Broadway. A bit pricey, but the 20% off sale we caught made the difference. Main advantages were convenience of location and next day delivery (free for the Mattress). Sales Team was informative and friendly, delivery team fast and efficient. I went back the next day to check on something and was immediately ushered to Customer Service and questions answered. Thumbs-​Up!

Very satisfied with service here. Sales people are informative but not pushy. Many choices. A great value. Quick delivery and was delivered as scheduled. Quality delivery men who were careful with the unwrapping. A special shout out to sales associate Evelyn.

My husband and I recently purchased a new couch at Raymour & Flanigan (UWS). We were a little skeptical given some of the reviews, but our experience was very positive.
Home Furnishings Consultant Linda Destouches was helpful throughout the process, and made the experience much easier. The couch arrived several weeks early, and the whole process was seamless. The two gentlemen who delivered it were also very friendly and even arrived ahead of their scheduled delivery time-​frame.
We would definitely return to the store for furniture that is reasonably priced and good quality.

My mattress sunk in. They contacted me to have it replaced. 10 year warranty :) and i appriciate their response to my past review.

I had a flawless experience with R&F. We went in and found a couch and table on a Monday, with the help of very helpful staff. We paid and on Thursday it got delivered assembled exactly on time, no issues. We love it! Will return again in the future.

After posting this review, I was contacted by a member of RF corporate who worked with me to address some of the issues I mentioned in my above. Happily, we were able to reach a compromise concerning the warranty issue (although it took several follow up calls to sort through!).

I have purchsed over $ 15,000 worth of furniture from Raymour and Flanagan for the past 20 plus years. I will never walk into that store to purchase ever again. And I will through word of mouth tell all my friends and colleagues the same. Without getting into too much detail I was told to go into the Walden store to sign paperwork for a sales order to be delivered on Saturday. When I went in to sign the credit paperwork the acceptance now dept said it wasn’t accepted. That should have been told to me before picking out the 2 mattresses, box springs and bed frame. I have never been late on any in store credit or on acceptance now payments. Never ever will I waste another penny in that store again.

Good selection of furniture but when I read that I’ll! cannot return or refuse delivery of furniture that comes damaged, and they have sole right to determine how or if it should be repaired, I ran for the hills. Heck, they could ship me goods that are damaged or imperfect in some manner and I am totally stuck. I’d have to be totally out of my mind to purchase goods from a company with this kind of no-​return under any circumstances policy. The question I have is who actually buys from them and how do they stay in business? Their reviews here on Unilocal are horrible and substantiate all of my concerns, and they have an absolutely unbelievable number of BBB complaints, 469 in the last three years and 191 in the last year. This is the worst record I’ve ever seen of any national company.

Bought our bed and about 9 months into owning it, the legs buckled and the wood creaks like crazy. It’s a king bed and two normal sized adults sleep on it, no excessive weight. When comparing to ikea, I would say it’s a significantly lower quality product than any furniture I’ve purchased from there. I didn’t expect it to last 10 years but 9 months and already breaking is terrible. If you’re looking for value, go elsewhere. You may swing a deal but you will need to replace it again in the near future. Poor quality product.

I ordered a bedroom set that was delivered on April 17^th. The wrong size side rails for the bed (king instead of queen) were delivered. I was told the rails would be exchanged in a few days. Here it is May 6^th and I am sitting on hold for over 20 minutes while customer service tries to find my order. Incompetence personified.
The Central Customer Service number tells me to call the store. I am speaking to Jin, the Showroom Manager who tells me to call Customer Service. Now the Showroom Manager blows me off to Diana, who I had explain to again what I needed. The situation is still not resolved. The nightmare continues…;…

The two stars are simply because I like the couch, Customer Service has been a 0 so far.
It was delivered in January and someone had wrapped the unscrewed legs up with the cushions so the seat of the sofa already had a scratch and grease stain on it. The man who delivered it tried wiping it with a wet rag (which now I learned is the wrong way to treat the material according to the directions) so it all smeared. I called three times that month to arrange a cleaning and when someone finally got back to me, they said they would order a new seat cushion all together so I thought it was resolved and I was happy.
Four weeks later, someone called to check in as they were JUST placing the order and needed to know which sofa I had (I also wondered why they couldn’t just look up my order). Four weeks later, the same thing happened again. So two months had gone by and an order still was not placed. The associate on the phone promised me they would rush it to be delivered to the store etc etc etc and now another four weeks later and nothing has arrived yet nor has anyone contacted me.
It is almost May and this is still not resolved! It was amazing how helpful and available everyone was months ago when they were trying to make the sale. I won’t refer anyone to Raymour and Flanigan, unless they have 4+ months to wait to get a usable piece of furniture.

After my nightmare experience around delivery, a customer service agent called me and offered me a gift card that amounted to 20% of my purchase amount. Although it would have been nice to receive that service I expected in the first place, things happened. In this case it did, and I’m happy to report that R&F took responsibility for my initial bad experience, and made it right.

Update: I have been contacted by customer care. I will update when /​if resolved, but experience so far has been sub-​par.
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We have purchased a sofa, two chairs and a dining table set from this store over the past 2.5 years. Dining set and chairs are average but sofa is very low quality.
Our sofa looked like its 10 years old after about 3 months of light use… we paid for the platinum coverage but the plan hasn’t been of much value. When I visited the store and explained my issue they were very polite and told me to, ‘Call platinum protection, you paid a lot of money for it and they will help’ but when I called in recently, I got more of a ‘run-​around’ and was told that piling of fabric is not covered under platinum protection.
On the phone, I was told the sofa was under manufacturer’s warranty for 2 years (we have had it 2.5 years at this point). When we first purchased the sofa we called in to have a tech come inspect it and we eventually got an appointment. At that time we were told there was nothing they could do except maybe replace the cushions but then our policy would be void after that. We called back recently, still under platinum warranty, but outside of manufacturers warranty… Now we are being told that they can’t help because we are outside of manufacturers warranty. It seems like we could have gotten some sort of credit when we filed a claim the first time but that part was left out.
In store, salesman are on commission but are generally nice. One isolated incident where ‘3-​day guaranteed delivery’ turned into one month delivery because the chairs were out of stock. Delivery guys were very nice guys though.
With exception to the sofa mentioned above, the rest of our furniture that was purchased at the store is of average quality but we could have purchased online without the hassle. But this is the local place, so we went for convenience…

I live in Maryland, but was excited to see that this place delivers to my area. Now, I do love all my furniture and the quality is great, but customer service after purchasing was horrendous.
I bought a brand new townhouse from a builder so everything was in perfect shape. Everything went fine for delivery except for my dresser and chest. The delivery guys, as nice as they were, damaged my hardwood steps. The pieces were heavy, and they complained about the weight throughout the entire process. They had to rest the furniture every few steps to take a break and regrip due to the weight but didn’t use pads the entire time.
I called the customer service center 10+ times and finally someone got back to me a month later. Andrew, the manager, had me email him pictures of the damage and then he would talk to the crew. 3 days later I get a call saying the crew noted that they carried everything straight up and never had to rest except for the landings, which is a huge lie. Andrew stated that he knows for a fact that my chest and marble top dresser are not heavy enough to cause damage, even though are the heaviest items in my house. I even had to help hold one guy up while he was carrying the dresser because he almost fell down the stairwell due to the weight. He stated he will not fix he damages. Keep in mind I don’t mind small scratches, but this are big indents and drags in my hardwoods.
You would think after spending $ 7500.00+ with this company I would get treated a little bit better. I was planning to buy more furniture from this place, but not anymore unless this gets fixed.

Beware!!! Beware of this location, especially with the sales associate. The one star is for the price of the mattress.
The reason why I chose Raymour and Flanigan is because they claimed on their television commercial that they would remove your old mattress from your home with no additional cost.
Initially, my husband and I visited this location where the sales associate approached us right away. We told the sales associate that we were looking for an extra firm queen size mattress.
On the next day, the customer care department called me and confirmed my order. The receptionist told me that the firm queen mattress will deliver by the following Saturday. I replied back to her that I purchased the «extra firm mattress», not the firm mattress. This conversation took place after she put me on hold and returned to tell me that she had confirmed with my sale associate that the mattress was indeed «extra firm».
On Wednesday, I reviewed my invoice and it displayed «Firm Mattress». I quickly contacted the retail store and spoke to the sale associate. He said «that is the mattress my husband and I tried out in the showroom and that we both liked it». I am 100% certain that I told the sale associate that we were looking for an «Extra Firm Mattress», not a firm mattress. Why did the sales associate show us the firm mattress without informing us on the type of mattress it was?
Additionally, I was told by the sale associate that the delivery crew will remove my old mattress and set up for the new one. But when the crew arrived they refused to take my old mattress because there was a stain. HELLO, this is an old mattress, what did they expect, for the mattress to be in perfect condition?!
I told the delivery crew that the sales associate did not mention or question me about if there were any stains on the old mattress. The crew replied saying that not accepting old stained mattresses is the company policy and all sales associates must be notified about the company policy prior to the delivery date of the new mattress.
Now, I am stuck with the old mattress.

The wife and I needed to do some dull domestic duties and get some dining room chairs for our place. We did not want to spend a bundle, but wanted something that would last.
We headed to Raymour & Flanigan just after they opened on a Saturday and wandered around for a while and although this is a furniture store in Lincoln Center, there is a fairly wide selection of all kinds of furniture. The stuff they carry is not adventurous, super high-​end, but it is pretty solid stuff and affordable. It is pretty hard to find a furniture store anywhere around here at all, let alone one that is affordable.
We were well taken care of by the staff and were able to find some chairs that perfectly fit our needs without breaking the bank.