Sigerson Morrison Store

This is not for the store, but for the customer service and the quality (or lack thereof) of a pair of shoes I bought from them. I had to write twice via their website contact before I heard back from them. I had a pair of shoes that I had worn less than 12 hours over the course of 3 – 4 wears. They sat in my closet unused for several years. I went to wear them again and when I touched the heels of these $ 250+ slip on sandals, the plastic/​rubber like heels literally melted, leaving a sticky black goo on my hands. On my second attempt at contacting them, they responded that they would be willing to repair the heels at MY COST. I was shocked that they did not stand behind their product. I sent them a video of the heels rubbing off in my hands, so they could see the poor quality and no response. Though the shoes were older, they were in perfect shape except for the defective heel material. If they only construct their shoes to be used for a limited time, they should put an expiration date on their shoes. I have had several other SM shoes, which have lasted a reasonably long time because I take care of them. I am very disappointed in their customer service and will hesitate to purchase their shoes based upon this experience.
Sadly, these gently worn shoes are going in the trash because of their defective heels!

Thumbs down to SM. I ordered a pair of shoes online from them and when they arrived, they had either been worn, or tried on enough in store that they should have been sold at a discount. Straps, sides, and bottoms had marks. I emailed them right after they arrived. The response after my inquiries to them. Nothing. No call, no email.
After dropping $ 200+, it would be nice to get some customer service. Apparently, it’s asking too much.
I won’t ever purchase from them again.

these shoes are not made in italy anymore (now in China) and are extremely uncomfortable. just read that NYTimes article… its scathing. that will tell you everything you need to know about this company.
such a shame. used to be so great.

$ 500 leather boots are now made in China.

I walked in on a slow Sunday morning. The sales person was chatting with a nice elderly customer and for some reason could not be bothered to help me in any way. As he was walking to the back of the store to check on a size, I asked if he could help me with pair of shoes, too. He glanced at me and barked in an irritated voice that he was too busy.
Really? 1 other customer in the store and you are too busy?
I don’t love Sigerson Morrison shoes enough to put up with that kind of rude attitude.

These are my favorite shoe designers of all time. Although they recently lost the namesake duo, I still find the styles to be interesting, sexy and usually very comfortable/​walkable, even with heels/​wedges.
Most are made in Italy, from high quality leather, suede, etc. and stand the test of time. And for an average price tag of $ 300+, they should.
The half dozen of these I have currently circulating in my closet are always my favorites and the first ones I gravitate towards.

Sigerson Morrison makes the best flats in the whole world!

wo wo wo I should NOT have done it, but oh oh oh I DID. There was a sale and the shoes were so beautiful and the salesman was so nice and I just saw everything in my life falling into place…
I bought two pairs.

mecca.
_​_​
(btw i don’t have particularly narrow feet and my two pairs fit me well and look sexy.)

This is where I go to find shoes for work b/​c buying shoes for work is depressing — b/​c doing anything outside of work for work is depressing — but the shoes here are lovely, and later when those pumps are sitting in your closet you won’t look at them and think: «I can’t believe I had to buy those just so people will think I’m a serious person.»
Go here to find the basic black flat or heel, and then buy that same style in another color. You know how magazines say you can wear a little punch of red or whatever with your basic black suit? Well, you really can’t unless that shoe comes in the right hue. Otherwise someone will say: «Oh, what lovely purple shoes!» and they don’t really mean that, they mean: «Why is she wearing those purple shoes»? See what I mean? SG knows there’s good purple to wear on your feet and bad purple; there’s the good red to go with your pencil skirt and the bad red that only goes with clowns.

I have a long standing love affair with these beautifully made shoes, and I also adore the lovely girls working here.