TD Bank

For the longest time, I eagerly awaited the opening of a TD Bank in my neighborhood. My only other options were 157^th and Broadway (which has been my go-​to), and the one around 230^th west of Broadway in Riverdale, which is a tad too far removed for me. TD is not my primary bank; I hold a checking account there to run my rent and utilities from, as well as my savings account, and on the whole, I’ve been pleased with the bank’s services.
Regarding this specific location, the interior is clean and bright, with everything you’d expect at any other TD, including financial advisers, the Penny Arcade, et al.
However, service was definitely lacking. I don’t mean that in terms of politeness necessary. When I’ve gone, tellers have been polite, though I’ve queried by three or four tellers behind the counter equate to only one actually taking customers.
I think my final straw with them was one night when I needed a temporary check; I had ordered new checks, but they weren’t due to arrive for a few days, past the time I need to send out my rent check. (Side note: My management needs to get with the times, because they are the only vendor I pay with a physical check each month. Heh.) I went one evening after work; as mentioned again, there were three tellers and a gentleman that, I’m guessing, was their supervisor. Only one of them was taking customers, so I waited patiently. It was my turn. I explained that I needed a temporary check because I was waiting for mine to arrive in the mail. She told me that they no longer issue temporary checks; as I received a temporary check from the 157^th Street branch just a couple of months ago, that puzzled me. I explained my situation. She was unable to offer me other options for obtaining a check. Her demeanor made it seem as though she honestly did know have an answer for me. Politely, I thanked her and left for the TD Bank near my boyfriend’s apartment (109^th and Broadway), wanting to get their before they closed at 7. Once I got to the teller and asked her about the temporary checks, she explained that TD stopped issuing them in 2016, «But, here are your options…», efficiently getting me set up with a bank check within about 5 minutes.
While I may continue to drop off occasional deposits to this branch when my Mobile Deposit is acting squirrely or if I need to cash some coins, I really am not sure I’d conduct any kind of serious banking here. I have not been too impressed. Though, perhaps I’ll give them the benefit of the doubt, a little bit, as this branch is only a few months old. I suppose time will tell!

Why is there no option for zero stars??? Glacial like service, they are not informed as to what services their branch actually provides, you have to explain what services are available at other td branches in the hope that there is a glimmer of recognition. I must change my bank, this one is just so incredibly shitty.