The UPS Store

Joel was really helpful with our tricky delivery needs and gave us the right advice that really helped on pricing and shipping time.
Apparently this store is under new management, which is probably why the older reviews suck.

They are theft. I sent 2 iPhone for amazon trade-​in, so i dropped off from this location. They didn’t give me any receipt and stole the phones. The managers told me they don’t have security camera /​footage, so they can’t do anything.
They are theft and i will never go back again. Terrible service and human being. They blamed on UPS driver, but it’s their responsibility to scan the package when arrived, so we can have a record in the system.

Overpriced AND incompetent service — never again
It took the guy 45 minutes, two wrong zip codes, and three price adjustments to figure out how to send my two packages. These guys make the post office look good

The most pathetic UPS store of all. Came in last week before work (slightly past 8 AM) to drop off my UPS parcel and as usually brought a bar code on my cell phone for them to print out my shipping label. A short, overweight, latin-​looking lady who said her name was Jessica (she might have lied that her name was Jessica, very likely) said that she was not going to print our a label and I had to go to nearby Starbucks to get some wifi, email her my label, pay around 3 bucks for it and than she will print it. I explained that I did a drop off in other UPS stores and they always used my shipping label from cell phone with no issues, yet Jessica was too busy (eating her sandwich). When I asked to talk to her supervisor she said that she is supervisor. Jessica (or whatever your name is), NOT EVEN in 100 years you will turn into a supervisor of UPS store!

Terrible service. The woman who works here I’ve had multiple interactions with and had the pleasure of watching her interact with other people inline. I don’t think i have ever encountered a less customer-​focused person at any business ever.
For example today (Saturday) I walked up to the store to see 2 customers waiting outside a locked door. As I approached, the woman opened the door. We walk in and she tells us its too late in the day to accept any more shipments because at 4:30 her «system won’t let her print out any more shipping labels.» Convenient that she had the door locked up until then.
So I look at the time. Its 4:25. I (facetiously) say «is it 4:30 already?» and she responds «well on my system it is.» She tells me I cannot even leave my package and must come back Monday. I ask if any others are still accepting shipments. She responds «I don’t know we’re franchised.» OK. Not gonna win and she’s not worth the fight. I pick up a slip to fill out for monday and she barks at me «I can’t print any more shipping labels!»
I say «I hear you. Im filling it out for Monday.» I take my time, knowing its infuriating her still having someone in the store. Then walk out. This is probably the 4^th time I’ve used this store and every experience is like this.
Another time my wife and I stood at the counter for probably 2 minutes (which is a long time when you’re standing there watching the 2 employees sit at their desk 7 feet away fully knowing you’re there, ignoring you and playing on their phones) until they begrudgingly stood up and gave us the most annoyed service ever.
Finally another time I was shipping something when she barked at me that «you can’t pack a box in here… take it outside onto the sidewalk.» She made me go outside of the store with my item, the box i just bought, the tape i just bought, and the packing peanuts I just bought and pack it on the manhattan sidewalk.
I hate this woman. I hate her so much. Never again. Lodged a formal complaint with UPS, put a terrible review on google, a terrible one here. Not much else I can do I guess.

I have been here about 15 times and I have never run into the scary manager lady others reviewers talk about. Everything has gone smoothly here. And to me, everyone is friendly.

So. The staff is rude and not helpful.
She was cleaning when I got there. I asked about if they have their own box like Fedex does, they don’t. You have to buy box from them. Then she asked me where the package is going to, I said Mexico.
«Oh! Two stores down, there is a post office there.» She replied.
” You don’t ship international?” I was really surprised.
” Well… Yeah, but it will cost $ 100 to $ 200″
«It’s fine???» If I wanna go cheap, I won’t com to UPS. «And I’ll use the client’s account number for payment.»
” Oh we can’t do that.“
I ended up going to Fedex. And I guess I won’t wanna try UPS anymore. I thought UPS is somewhat competitive with Fedex. Well it is not!

The renowned WWII General George S. Patton, once said «Do your damnedest in an ostentatious manner all the time.» The lady who works at this place on Saturdays is the George S. Patton of terrible service.
I don’t expect these people to love their jobs or to fight with each other for the High Privilege and Distinct Honor of printing out my boring, 60-​page spiral-​bound document. But I also don’t expect to feel like a concussed quarterback who just got sacked, wrenching himself up off the grass, fighting double vision and struggling to remember his own name, only to see the opposing linebacker running around the field, dancing the Charleston and doing John Cleese’s goose-​stepping Hitler impression to primal hoots of adulation from his own home crowd. Yet that’s what it felt like to deal with this woman.
The background:
At 10:30 on a Saturday morning, I upload a document to UPS’s online thingy, to pick up at the store later in the day. The website said the document wouldn’t be ready until 5, which is also the time they close on Saturday. A devilish riddle, my friends. But whatever, I was not in a huge rush.
Around an hour later, I got bored and decided to see if they had printed my document yet. I realized I still had 5 – 6 hours to go, but UPS stores are pretty dead on Saturdays, and maybe if they were as bored as I was, they would have just printed it. They have very fancy multi-​function printers, and a 60-​page document would take them about 2 minutes, plus 30 seconds to put the little spiral thing on. What the hell, it was worth a shot.
I get in there, walk up to the counter like a human, and say «I ordered a document printed online, I know it’s not supposed to be ready until 5, but I just want to see if you’d had a chance to do it.» One guy, who you have probably seen before, exchanging high-​fives with an audience after being told he is NOT the father, was sitting behind the counter on top of a box that probably contained an antique urn with somebody’s grandmother’s ashes. He just looked at me, blinked, and said «huh?» It was a pretty emphatic «huh?». Remember Conan O’Brien’s impression of George W Bush? It was like that, only no parody could approach this level of genuine vapidness and confusion about why he is wearing a brown shirt in a room full of boxes and who these people are who have the audacity to keep asking him to do stuff.
Then the door to the bullpen opened and out charged a raging, hulking, Assistant-​Managing humanoid mutant, awakened from her slumber by an unlucky serf foolish enough to have wondered if maybe she had done something to justify her paycheck. «5 means 5! You can read? You can count to 5? Don’t come back until 5!»
Ah, but you see, if I come back «at 5,» you will make eye contact with me, lock the door, and walk away just before I come within arm’s reach of the handle. This is not my first rodeo. I am no one’s clown.
After tending to my soiled trousers and visiting a shrine to channel my warrior ancestors for strength and courage, I come back at 4:45. My choice of this time was three-​fold. First, nobody’s clock is an entire 15 minutes off. There is no way she could claim to a Regional Customer Experience Manager that she made an honest mistake closing that early. Second, even if she ate Regional Customer Experience Managers for breakfast, she wants that ¼ of an hour on her paycheck, but does not have the attention span to sit in a closed store for 15 minutes until she could clock out. Third, it was pretty late and she must have – MUST have – planned ahead so that she’s not dealing with printing orders right before she has to close.
As I re-​enter The Pit, I am ambushed by a brazen frontal assault on my dignity and my pitiful expectation that I should be able to receive a product at its promised delivery time after having already tendered payment. She uttered the following sentence at a conversational volume, but I’m putting it in all caps so you can all let it sink in for a minute: «I DIDN’T WANT TO LOG IN, SO I DIDN’T DO IT.» «Log in» to what, she didn’t say. The words came out of her mouth with an alchemistic combination of blitheness and ice-​cold, cutting hostility that evinced a sadistic pride in how devoid she was of any trace of f*cks to give about her job.
It froze me in my tracks. In all seriousness, I probably stood there for a solid 5 seconds before I could muster a response. «Well, can you do it now?» «No, I can’t do it now,» she replied in the tone a child uses to annoy a sibling through mimmic, «we close in 5 minutes.» False. You close in 15 minutes. But using words on her is like shouting words into a wormhole, to be absorbed and sublimed into anti-​matter and spat out in a parallel universe. Somewhere on a distant planet that Earthbound man will never visit, an alternate version of Gerard Depardieu heard a faint echo of «Can you do it now?» while checking his email on the Oval Office toilet.
In other words, the service at this place is bad.

NEVER COME HERE!
After asking never ending questions regarding shipping options, which i though was normal for someone who wanted to ship a very important Package abroad, the female manager of the store started yelling and giving me a disgusting attitude for asking the same questions twice.
When i expressed that i would not come back, she yelled out in front if other customers «Fine, we dont want you, dont come!»
Horrific customer service, poorly educated staff!
YOU ARE BETTER OFF GOING TO THE UPS STORE AROUND THE CORNER ON 27^th AND 3RD!
The 27^th st location has friendly and well educated employees with exceptional customer service!

Very bad experience. Jonathan took my money to ship documents out of state but it was never delivered. I don’t live nearby to this location and in addition to not admitting they messed up (oddly enough USPS was able to ship to the exact same address shortly afterwards without any problems) they refused to forward the documents to me insisting I had to pick them up. Me: «So, you guys couldn’t do the one thing you’re supposed to do?» UPS employee at Murray Hill: «Yup, pretty much.»
Go down the street to USPS and wait in line. You’re package might actually be delivered.

Total ripoff. I needed to ship a small package — about the size of a bread box. They quoted me $ 20 for regular ground service (and in the $ 70 range for any expedited service). I haven’t shipped anything in a while, and I was in a rush so I decided to take the plunge. Then they ask if I would like a box. I would have liked one, until they told me that the box would add $ 6. Yikes. I decided to use the ugly box I brought in for packaging instead.
Such a shame. Avoid at all costs! There’s a USPS right next store, check them out first before going in here.

Had a ship-​load of boxes to send out and had a great experience. The two guys working Charles and Jonathan were beyond awesome — they had answers to all of my questions (no matter how ridiculous) and were super nice. I would give five stars for service, but have to give four because their bubble wrap is insanely overpriced.

Awesome employees! I came in to mail a book to Shawnee, KS and it was going to cost me $ 14 dollars!!! YIKES. :(
The employee then kindly pointed me to USPS three doors down… which cost me $ 4.95. WIN! :)