The UPS Store

store says it will open at 8 AM. the lights are off and no sign of anyone at 8:05 AM. there is a line of people waiting to get in and receive service. this absolutely rude and false advertisement. If you are unable to open your store at 8 AM and proceed with business don’t advertise for it. this is one of the busiest areas where time is always pressing, why can’t you be prompt like those standing outside waiting for the door to be open at 8 AM? it is now 8:12 AM and still pitch dark inside. Pathetic and terrible management for not enforcing promptness.

This UPS store is a life saver. I was able to get a Spanish power of attorney notarized and given the Apostille so that it is valid in Spanish law.

I was trying to do a warranty exchange for an iPhone and needed to find a UPS location to help me with the process according to Apple. The day before I walked all the way to Wall Street because this UPS was close for the Holidays. That UPS store stated they don’t have the Apple packaging.
So I stopped by on a (10/07/15)Tuesday evening (Around 6PM) right after my internship. The staff was just simply AMAZING !! She was one person doing 3 people’s work. She maintain claim and she handle everything very well. She told me that it was ridiculous that the previous UPS wasn’t able to ship it all for me because they use the same packaging. She was very friendly and helpful.
I definitely would come back to this UPS if I’m by this area.

I signed up for UPS MyChoice so that in the event that I’m not home, I could have my packages rerouted to the UPS Store near my job for $ 5 per delivery. I had been doing this for over a year at this same location. Then they hired a new worker (thin African-​American guy). When I picked up my package, he told me that I had to pay $ 7. I explained to him that I had MyChoice and had already paid the $ 5 fee prior to the package being re-​routed. The «more experienced» worker (heavy-​set, sloppy guy with a low brow) who had been there well over a year informed him that I didn’t have to pay the $ 7 because I was a MyChoice member. I took my package and left.
A week later I had another package delivered and the same new guy told me that I had to pay $ 7 to get my package. I informed him, again, that I didn’t since it was re-​routed through MyChoice and I had already paid the $ 5 fee. He said that was «different»… it was $ 5.00 for them to reroute the package, but an additional $ 7.00 for me to pick up the package. I knew for a fact that this was wrong and disputed it. He then said «I’ll give you your package this time, but next time you’ll have to pay the $ 7.00.» I turned to the «more experienced» worker and asked him to explain it to the new guy (as he did last time) and he said «Yeah, you’re supposed to pay the $ 7.00» A total about face from what he said on my previous visit. And a total departure from what I had been doing for over a year. I then asked the «experienced» worker why he had never charged me an additional $ 7 in the past if that was indeed the case. His response: «You’re not listening to us anyway, so I’m not going to waste my time explaining it to you.» Things only escalated from there with him telling me that if another package was delivered there for me he would reject it.
I left and immediately called the UPS Corporate Office. They informed me that both workers were incorrect and that I did NOT have to pay an additional fee to pick up the package and that someone would contact the workers for retraining. I don’t know if that’s happened because I haven’t been back since.

Anton and the rest of the guys took good care of me. They got my documents notarized and mailed out within 20 minutes. One stop shop. Even took time to process a coupon they weren’t familiar with.

Very happy with getting my documents notarized. The notary is there till closing time which works well for me since I run most of my errands after work.
Can’t really speak of any of the other services though.

The store can be very busy or quiet depending when you show up but the team there is efficient and will pack and ship for you. Cheap (for the area) photocopies. Public Notary and open late. What else do you need?

I come here for all my non USPS shipping needs. The staff is friendly and helpful. Once the address I was planning on shipping to did not show up in their system and they informed me of this — the address turned out to be accurate in the end but it was good to know that they check addresses before they ship.
And FYI — they do have a notary here, however they cannot notarize employment documents (IE W9).

Great customer service and efficient staff. The line generally is not that long after lunch hours. Give or take 10 – 15 mins and you’re all done.

I am so furious right now it’s unbelievable — what a bunch of moronic idiots. I made a deposit into my USAA account at this UPS Store yesterday, and in the process of returning the items to me, the numbskull behind the desk failed to include my debit card in the return. I will accept responsibility here in not assuring I had everything before I left.
When I returned home, I realized I was missing my debit card and that it was still at UPS — I called immediately (this is within 20 minutes of the deposit) and let them know I would try and get back that day (yesterday) to retrieve the card. «No problem,» I was told. «I have the card right here.» Cut to the end of their business day (almost 8pm) and I was still unable to return to the store, so I called again and spoke with the same idiot, telling him I would not be back until the morning, and to please put it somewhere safe until the morning. «No problem,» again. I’ll keep it in the register.
Today, upon returning, I’m told it was put «under the register counter» and «I was just looking for it.» This idiot proceeds to pull out all sorts of miscellaneous papers, mailing labels, etc… CLEARLY NOT A SAFE PLACE FOR SOMEONE’S DEBIT CARD! «I can’t find it… you’ll have to wait for the guy who put it away to come in… he gets here at 11.»
I get a call at 11:10… «I’m sorry… it seems the card is missing. It must’ve been thrown out by the cleaning crew.» That’s some fucking cleaning crew if they’re getting inside cash registers to clean.
WHAT A BUNCH OF MORONIC IDIOTS:
1. THE IDIOT WHO DIDN’T RETURN MY CARD TO ME IN THE FIRST PLACE
2. THE IDIOT WHO SAID HE’D PUT IT SOMEPLACE SAFE FOR ME TO RETRIEVE THE FOLLOWING DAY
3. THE IDIOT THAT SEARCHED THIS MORNING AND THEN SHRUGGED HIS SHOULDERS AND SAID «I didn’t do it. It must have been the cleaning crew.»
4. THE IDIOT MANAGER/​OWNER, TANI SUSSMAN, WHO JUST STOOD THERE AND DID NOTHING WHEN ASKED TO CHECK THE SAFE AND TO GIVE ME THE NAMES OF THE IDIOTS INVOLVED FOR A FORMAL COMPLAINT TO UPS CORPORATE.
While this is the most convenient UPS Store for my banking purposes, I wouldn’t trust these morons with a paper clip, much less financial transactions.
STUPID STUPID STUPID.

Open till late (8pm) Mon thru Wed, the notary is available until closing… came in to get a document notarized, turns out the guy at the desk IS a notary. I was thrilled. That’s pretty smart/​ingenious! As opposed to having a notary come in for a few hrs then leaving, which was the case with other UPS stores. Was waiting for my friend who I needed for the document, and he even let me wait in the store & let me charge my phone which was dying quickly. Really great service. :) also the UPS guy came to pick up packages around 7pm as opposed to 5pm. I saw someone come in with a package after 7pm, hm wonder if the ups guy will come back or if the package is going out tmw

UPS store #4766 — 82 Nassau St. NY NY
shipped medium sized backpack. ONLY item (s) in backpack: clothes
Store employee informed me I was obligated to have them pack my item & pay their packing fee ($ 14.99).
I COULD NOT pack it myself «PER OWNER’S POLICY» even if I bought all the materials from them, e.g., their box, tape, etc. Bottom line: they would charge me the packing fee anyway whether I packed the box & handed it to them or if they packed. it. Can you say RIP OFF?
NOTE; emailed complain to UPS corporate, it’s now been 30 days — no response

Even though I brought my box in to be shipped to find out it needed to be shipped through FedEx the man working there was overly helpful and friendly and pointed me in the right direction. When I went to FedEx they informed me it would be astronomical to put bubble wrap in my box, I decided to look in the street since it was recycling, but found my self back at UPS where the bubble wrap was a fraction of the cost. So after going back to FedEx they told me I could not ship my box because it was not filled to the brim with bubble wrap and I would have to buy more bubble wrap or a new box, also that they could not tape the box closed for me I had to buy packaging tape. So I went back to the streets to find another box that would fit my printer and found my self, yet again back at UPS so they could tape my new box, where the gentlemen told me he could just cut my old box to make it smaller and he taped it up for me and put the label on it. He was as helpful as could be will defiantly choose them over FedEx anyway when I do not have an already paid shipping label.

These guys are awesome! I’ve had a mailbox there for over three years, including back when it was located around the corner on Fulton Street, and have never once had a bad experience. Everyone who works there is super friendly and the service is always outstanding. I don’t live in a building with a door man, and am also frequently out of town for work, so having a mailbox there to receive packages (via FedEx and USPS as well as UPS) has been really convenient. There have even been times when I’ve gone to pick up a package, and if it hadn’t arrived yet that day but I needed it ASAP, they called me later to let me know when it got there! I normally don’t write many reviews, but I’ve been so consistently pleased with this place that I’m happy to recommend it.

looking at the rest of these reviews I am hoping today was an isolated incident. i needed to overnight a package for work, on an account and assumed (wrongly) i could do it at a «store» location. instead of friendly help directing me to where i would have been able to ship by billing an account, i received a horrendous attitude and two word answers. by the end of the da, i had sorted everything out by just simply asking a driver on the street, and have decided i won’t ever return to this location. (ok, i knew that when i walked out)

I rented a box at this store for six years. For the past 18 months they dropped the ball each time they had to perform a task that required follow up or attention to detail. They apologized every time they made a mistake of failed to follow up, but did not improve their service.

I needed to get a document notarized. Why this is such an ordeal is beyond me. But this UPS Store did the job. I walked in, asked for the notary, and within just a few minutes, the doc was signed & stamped, I paid the $ 2 fee, and was on my way. The next time I need this service I will definitely return to this store.

This has got to be the friendlies UPS Store not just in New York, but in the known universe.
These guys have got energy to spare, great personalities, and whatever you need, they will take care of it.

A tiny UPS location, hidden on Fulton Street. A one-​stop location for packing and shipping, copying, printing and faxing. The staff is wonderful!!! They are efficient, friendly and helpful. Only rarely is there a line, but it always moves quite quickly.

This place is good but sometimes it can be crowded… go figure based on the location. USAA deposit!