Thom Browne

I love this store. I usually buy leather goods, and I try to get things on sale. However, the sales staff here are outstanding. The pieces are expensive, but the staff is always welcoming and helpful. No pretense here, and Mr. Browne’s clothes are impeccable. Staff is amazing and that’s why I go back. There are other stores with attitude (and their clothes don’t even measure up) and they won’t get my business.

Very poor customer service experience!
I bought a pair of Thom Browne eyeglasses about a year ago. When one of the metal nosepieces snapped off, I brought it back to the store and asked them to repair them or send them back for repair under warranty.
They refused and told me I would need to send it back to the manufacturer directly. They informed me that even though the eyeglasses had the Thom Browne name on them, they were manufactured by a different company and therefore they would not provide any customer service for them.
In my view, if you sell a product with your brand name on it, you should service that product — especially at your flagship retail outlet. At the very least, they should have offered to ship them back to the manufacturer for me. This is a premium product and I would expect premium customer service for the prices paid. If they cannot provide after-​sales service for a product, they shouldn’t be selling it in the first place.
To make matters worse, the store manager (Matthew Benzin) was cold, and indifferent and dismissive.
If you want to pay high prices for eyeglasses that break prematurely and have no after-​sales service, come to the Thom Browne store.

Fantastic Clothing and Warm and Sophisticated Customer Service. Thom Browne is one of my favorite High-​end designers with its Classic American style and it doesn’t seem to over-​do in things like many European designers. If I was rich, I would shop my clothes everyday at Thom Browne because yes it is VERY expensive. A cardigan will run you about $ 500.
**Just FYI, place IS open to public but the store is locked for ‘security” purposed perhaps? Oh yeah, and this is NO place for kids so do NOT bring your children or
baby with stroller here… really…don’t do it

If you love Thom’s clothing as I do, you will love his TriBeCa showroom. Unlike the BS you have to put up with at Barney’s, the Staff is extremely helpful and polite without being rude. I have had purchases sent to my home and received follow up calls to confirm my receipt and satisfaction. There is no pressure and it can be a fun place to shop. Oh, I’m 6’0″ with a 32w & 170#; so don’t let the other reviews fool you.

Obviously not built for everyone but if you’re 5’7″ and skinny. you’ll do well in this store. everything fits to a tee and material is as good as it gets. made to measure is available and i’m a huge fan. maria’s customer service is impeccable. his label has been my go to clothing this year. thumbs up!

Great store with the most attentive customer service. Call ahead and let them know you are coming by. They have lots of things that are not on display, so ask to see what’s in stock. No pressure sales, and a relaxed attitude.

This Thom Browne space is superbly designed, putting Browne’s trademark austerity on prominent display.
Items are laid out on a handful of racks and in a manner that allows easy browsing. The garments are fantastic, needless to say.
Staff are friendly, engaging, and will give honest advice if you need any.

Please call ahead and make an appointment with Hanns or the other guy… think his name started with an S.
The store really isn’t geared to «browsing» or «impluse shopping» as it is not really in the location to get foot traffic as though it were on Bleeker St. or in the Meatpacking.
The store is great, while Hourly D. sees it as a ‘30s office, I think of it as more of a ‘50s sparse government office… which is also the sentiment of the overall feel of Thom’s clohing… a play on the ‘50s work uniform/​the grey suit.
The Tribeca store really only offers the «basics» as in grey suits, white Sea Island Cotton shirts, LUXURIOUS cashmere that trumps Loro Piana or Brunello Cucinelli, overcoats, ties, shoes. The runway pieces (denim suits with lace bustles, swiss dot sheer shirts, crinoline blazers, etc) are found at Barneys and Bergdrof.
A note for those looking for shirts… they really only stock the white Sea Island Cotton oxfords here; but, have many, many swatches that you can order from and have them in 4 – 6 weeks.
Caveat Emptor: Suits run $ 2,800-$ 5,500, cashmere $ 1300-​$ 3,000, ties $ 160, shoes $ 1200, Sea Island Cotton shirts $ 420+, broadcloth oxfords $ 275.

There’s something almost cinematic about the themes that run through Thom Browne’s collection. His clothes are of a specific time and place and capture a clear period of a man’s life somewhere between his experimental, rebellious early 20’s and his shift towards the refined and understated in his mid-​thirties.
Tight-​fit blazers, exaggeratedly shortened, stove-​pipe trousers, starched shirts and polished shoes. It’s a particular aesthetic for a particular man. There is no room for you in Thom Browne’s vision if you’re 5’6″ and have a 36″ waist, no sir. It’s preppy, it’s quality, it’s dandy and it’s ultra-​tailored.
Check out the store, complete with stark, 1930’s office décor and slip on a jacket. You’ll know straight away that it’s a Thom Browne — that can be as much a positive as a negative.