Tommy’s Grill & Pizzeria

I rarely write bad reviews but the only way I can describe a recent experience at Tommy’s is disgusting ! I ordered online and was quoted a 45 minute delivery time. After one hour I called the place to check on the status of my order and was very rudely told that my delivery was on the way. When my delivery finally arrived I was told that I have to come down and get it. Now I don’t mind doing that but isin’t that the job of the delivery driver??? Why am I paying a delivery charge for??? The food tasted like it came straight out of a freezer then microwaved and finally fried. I don’t want to go so far as to say I was food poisoned but I almost threw up afterwards. Disgusting is all I can say. Don’t waste your money completely avoid this place!

Food showed up on time but delivery man refused to come upstairs. So i walked down and up the four flights myself when I got upstairs the food wasn’t what I ordered but it was like half of it and the would have been fine, I wouldn’t have said anything. Then the delivery guy calls again and says I got the wrong food but I had already started eating, se he asks me to pack it all up and bring it back down four flights of stairs which I do at which point he says did you already eat it, I said yes so he takes my receipt and gives it to me then walks away with the food that I did order. I never right a place off for service, but I do think your management needs to know this happened.

I noticed that folks had not so hot reviews of this place. I also realize a lot of those folks might not be NY natives, or new to the heights — so their expecting a tribeca/​upper east side food delivery experience.
Either way, I’d say that Tommy’s Grill and Pizzeria is solid. We ordered a ridiculous amount of food at 1:30 am — the food arrived, still hot an hour later — nothing was a mess, everything was neat. The food, is what you’d expect, and sometimes a bit better. My partner and my friends both liked their food. The chicken wings were on point.
Considering this is the only place around to order from that will deliver around here at an ungodly hour, and is staffed by two elderly men that try their best — I’d say that it’s worth a shot to spend your money at this family restaurant. The food might take a little while to come through, but I mean, with gentrification abound, ruining prices of food in a historically low income area — I’d even say its probably a benefit to the neighborhood to give this place a shot.

I tried getting food delivered and it was a joke. I called after nearly an hour and was told that the food was out for delivery. The girl who took the order said it would be no more than 15 mins more. After nearly two hours, I called again. She insisted she sent the order out and then said the delivery guy wasn’t answering his phone. While I was waiting, every other food place in the area closed. Save your time and your money. Call anyone else.

Absolutely terrible service. The driver, Lewis, refused to come to the door and made us come down to our lobby from the 29^th floor and made us look for his car. Went down twice and couldn’t find him finally he just left with our order and wouldn’t deliver it. Worst service I’ve ever encountered. Will NEVER be ordering from here again. Save your money and order from somewhere else.

Horrible how long of a wait they have why claim to be a certain delivery time and then after waiting that time change the delivery time … Wanting 2 hours for a food delivery is ridiculous wont be ordering again!!!

I was so excited to share my new favorite takeout place with my roommate. The food was delivered in a quick fashion and was hot. I couldn’t wait to dive into our food (the appetizer combination platter and a quesadilla). So imagine my shock and disappointment when we found a hair in our French fries!!! We immediately called the business to get a refund and were forgotten on the phone. No «please wait» just put off the hook. So we hung up and called back. We were refunded our money for the appetizer platter and while we were dealing with their horrible phone skills we found two more hairs! Yeah THREE hairs in one platter. Needless to say my appetite was ruined and we will never be ordering here again. One hair is one too many.

Arrived within 30 min good, hot tasty!

Pleasantly surprised by how quickly this order arrived given the plethora of bad reviews that people have left with tales of never having received their orders. Food was solid. Nothing bad about it, ordered two gyro players both arrived hot with good portions. I mean it wasn’t fine cuisine but it is fine for diner/​deli food. No complaints. AND it arrived 30 minutes before the estimated time of arrival quoted by Grubhub.

Not sure why the other reviews are so low… No complaints– loved the place. Staff very friendly and food very good!

I really like their food and even though it may feel a little overpriced sometimes and the service being not the fastest, I think they deserve this rating for the food quality alone. My favorite is their chicken alfredo pizza. A must try imo!

They always forget parts of my order, like sauces or utensils, milk and sugar for coffee… things you NEED! I can’t eat buffalo wings without blue cheese!!! Cmon. Takes less than 1 min to check a bag before it goes out for delivery and to ensure your customers will get what they need, and they don’t seem to check and multiple times they’ve messed up orders. The only reason I continue to order from them is because it’s the only place open in the middle of the night and delivers to the hospital I work at. But I think from now on I’m not even going to bother. The last order that I just placed, I ordered two coffees which weren’t even wrapped properly in saran wrap or in paper bags and spilled all over the place into the main plastic bag and got all over my food, my utensils and the bananas that I ordered! everything was soaked in coffee. The delivery guy didn’t even apologize or seem to notice, which is crazy to me Because it was pretty obvious it had spilled. And obviously I had no more coffee left to drink in the cup. One of the coffees already had milk and sugar the other coffee was just black and came with nothing. When I called the restaurant, I spoke to Alex and he said he would credit me next time for two free coffees. I don’t think I will ever order from them ever again and I will spare myself from these free coffees… too bad Bc they are open late, but they take the extra 1 min to check orders or properly wrap items so they don’t spill… careless, poor customer satisfaction efforts, for so-​so food.

I noticed a lot of either 1-​star or 5-​star reviews for this place and felt like I should give a more balanced review of the place.
Delivery time: I think this fluctuates wildly depending on the time of the day, but from the reviews it seems like their late night delivery has a lot of kinks. I ordered earlier in the day and my food got here within 20 minutes, despite the 45 – 55 quoted time. ⁵⁄₅ (for my personal experience anyway)
Food: meh. It wasn’t good nor bad… Just typical diner quality. I felt like they either need to up the quality/​quantity or lower the price points a bit because…
–burger– touted as ½ lb burger on seamless but obviously closer to ¼ or at most ¹⁄₃ lb burger. Came WITHOUT lettuce/​tomato/​etc and a store-​bought hamburger bun. Cheese costs $ 1 extra but was just Kraft-​type cheese. I ordered medium but it came well done. The only saving grace was that I ordered a bison burger it wasn’t gristly… But still not worth the price point ($ 8.49). Bareburger, Five Guys, Shake Shack etc all offer much better burgers for the same or lower price points. If this was closer down around midtown I’ll accept the price hike with a bit more grace. ²⁄₅.
–baked falafel. This was actually pretty good. It was well-​spiced and a decently sized portion. ⁴⁄₅.
–turkey bacon. Pretty decent but slightly over cooked. Is this a cooking pattern? 2.5 or ³⁄₅.
Conclusion: okay as a delivery diner joint with typical diner quality, but the portion sizes can be worked on more. I am willing try them again.

Ordered pizza and wings, not only did it never come, but the people told me I couldn’t cancel the order when I called them to ask why. 0 stars if I could, I wish it was the only time.

I would give this place zero stars if I could. Ordered mozzerella sticks late at night. Granted, I placed my order at 3:10 AM through Seamless, so I understand it would take awhile. Seamless predicted an hour; I allowed an hour and 20 in my mind.
2 hours later, I don’t have them, and it’s 5:10 AM; at that point I had given up, and wanted to call Seamless when I woke up. I get a call asking where my building is. When I told the guy I didn’t want them, he said, «how long did they say your order would take?» Told him an hour, and he said, «Well, at this time of the night, YOU should expect longer.» He proceeded to tell me I would be charged anyway.
Seamless obviously took care of this for me. I did not appreciate his attitude, and it really upsets me that the business gets to keep my money; the refund probably came out of Seamless’ pocket.
Stay away. I used to work in the service industry and am beyond patient. For me to be pushed to write this essay means I’m miffed. ;)

Only ordered mozzarella sticks and piece of cake over a hour ago and it’s still not here.
This place won’t come up to your door saying the lame excuse of were not knocking at people’s doors at 3am. If I wanted to go downstairs for some freaking mozzarella sticks I would have went to the bodega across the street. It’s late n cold ! Clearly why I ordered delivery. Cancel please !
Avoid at all costs!!!

Wish I could give one star. Ordered through seamless/​over 30 minute wait and the staff is unhelpful and unapologetic. Unacceptable

Tommy’s is a great place for me when I’m up in Washington Heights. I love their pizza for sure and also love their burgers.
My fave item on the menu is by far the pepperoni pizza. It’s cooked very well and a great comfort food for a night or day in.
I love ordering onion rings and fries as a complimentary item.

This New York City grill brought back memories… of when my sister and I would pretend we were chefs and make «pizza» by putting ketchup and string cheese on wonderbread.
Food was absolutely disgusting. You’re in NYC! At least get to «average» quality. Bread tasted like it was microwaved and frozen, and so did the rest of it. AVOID.

By far the GREATEST takeout/​delivery in the area and I only have tried out this area as far as NYC goes. I think the average rating is based on the fact the satisfied customers aren’t coming here to rate it because they’re too busy ordering again and again. I imagine there are off days. In the 3 weeks I’ve been here, I’ve notice staff change at least 6 times with the new staff clearly being trained but that’s probably because these cashiers are struggling but the food does not suffer. Not only is it always prepared in a timely fashion but it’s always delicious. The variety is impressive. From healthy choices to Greek to Italian to American to pizza… you CANNOT go wrong with Tommy’s!!! They deliver within half an hour every time and it’s easy to do pickup.
One time grub hub went down and their online orders weren’t coming in so I waited 15 minutes for my pickup and they accidentally got it wrong BUT they were trying to make 15 ordered based on memory because grub hub and seamless were down. He felt HORRIBLE and offered me something free. I asked for the carrot cake. WHICH WAS DELICIOUS… and he STILL gave me a 20oz coke with it. They’re great people making great food at GREAT PRICES!!! You’ll never spend $ 15 on one meal unless you’re adding in and their portion sizes are enough to feed an elephant. PLEASE.PLEASE.ignore the average rating and give Tommy’s a shot because you won’t regret it. Best food at the best prices in the best quantity and the best service too.
P. S. My favorite order (other than their amazing French fries) is the Bacon Chicken Cheddar Ranch Salad which comes with enough chicken to make a sandwich and still have a full salad left. I substitute feta cheese and balsamic for the cheddar and ranch because I’m «kind of» a healthy eater (except for the fries).and it’s so so good. I highly recommend everything but if you’re a SALAD EATER. this is the place. You can custom make a salad too so. go nuts! I love salad and make my own with a «dressing Optional» rule because I believe the flavor of the food should be enough and they totally make their salads like that. but I love their homemade balsamic and even dip my fries in. Order here! You WON’T regret it!!! :D