Tuck-it-Away

One star is too much, I would like to give them ½ a wormy apple. They we’re suppose do a move on the 31^st of the month they gave a time frame of between 1:00 pm and 3:00 pm they called twice and said they were running late and then they called and said they weren’t going to make it, leaving us high and dry. When I inquired how they were they going rectify the situation they said it was nothing they could do. Mind you it is the last day of the month and we we’re suppose to be moved out. Tuck it away took our deposit which it is now 5 days later and we are still waiting for our refund. We had to find a u-​haul on the first of the month (nearly impossible) and ask friends to help us move. The reason we hired movers was to avoid that. Dealing with tuck it away was one of the worst experiences and Steven was in no way helpful or accommodating. He pretty much said oh well (I would like to use more colorfully language to express how we felt but I will settle for oh well) Thanks for nothing Steven and tuck it way. I will never use them again or better yet I will never attempt to use them again.

Tuck it Away location: 950 University Avenue, Bronx NY.
I was looking for a company which could provide moving and storage same time for a reasonable price.
I called headquarters and Kevin was very courteous, explained everything in detail, offered best storage room for my needs and also 2 workers for moving my furniture.
Company communicated with the building management and provided certificate of insurance on time. Workers with a truck showed up as agreed and where in and out of the building in 45 minutes.
We are very satisfied with the service and price and recommend this company for not only storage, but also combination of moving and storage purpose.

First the good (and why I’m giving it two stars instead of 1) — it’s located right off the 125^th exit at the West Side Highway, and is cheap. Therefore I need to curtail all negative thoughts of the place since those as location and price are two solid boxes to check off for a storage place.
That’s where the good ends. I told them I was going to be there for awhile (not just a few months) so they extended their intro offer for six months. By the second month I was being auto-​billed on my AmEx $ 20 more than that ($ 90 instead of $ 70). I called and they told me that’s what I had signed up for. I asked for my contract, they faxed it to me, and it appears I had signed up for that. Thought it was strange, as I am usually pretty aware of my finances. While searching through some of my files– I found my version of the contract– which looked the same as their EXCEPT THEY TURNED MY 7 (in $ 70) INTO A 9 (as in $ 90). I sent my copy to the manager (Fernando), he apologized, told me he had reprimanded the person who had done it– then the next month it was $ 90 again. I called again, was put on hold for an extended period of time while they «ducked me» but finally got back to the same guy (Fernando) — who did correct the situation, credited me the back amount and adjusted the billing. The $ 20 isn’t the point, and they did correct it, but it was some dirty fraudulent crap.
There also are no windows or AC, so the upper floor is HAWT in the summer. Not really relevant though as this particular building of theirs is being torn down after losing the eminent domain case for Columbia University’s expansion.
Their pricing is the cheapest around and their locations are convenient. Should definitely make sure you keep your contract though to keep them from escalating the pricing too fast or trying to pull a fast one.