U-Haul

This place is very shady. I booked a truck for 4 hours. The receipt says 4 hours. But somehow they managed to charge me for TWO days.
That was clever! How on earth is that a) possible and b) possible?!?
Phoned central reservations who weren’t much help either other than commiserating that their their U-​Haul agents are thieves and lying $&$&@. Apparently there might be a resolution and refund of charges in 3 business days.
Unreal.

I used U-​Haul again for a quick move because of their prices, location, and ease of use. However, they lie about their guarantee. When I booked the truck I also booked a dolly. A note on the screen read that if the item you book is not available when you arrive, you will be credited with $ 50. Well, I arrived and the staff person told me that the guy in front of me just took the last dolly. I heard him ask her if there are any dollys available and she said yes, I have one left. Then when I go to pick up to the counter, she tells me that she has no more dollys and mumbles something. What do I get in return? Nothing. I have to lift all of the furniture and carry it out. Then I get the bill for the full amount. The guarantee online is pure BS! Guarantee my a$$. That is the second time I had a bad experience. I will find a different company to work with in the future.

I rented from this location and everything went great! The vans were clean and well maintained and they took care of me quickly. MUCH better than some of the other Uhaul locations in Manhattan which were very disorganized

DO NOT rent from this location. They will FALSELY price gouge you on fuel «surcharge» — I returned the truck at the EXACT fuel level and they charged additional $ 85 for the fuel surcharge. Spoke with «Chris» the owner and he accused me of lying. Stay away!

Box inventory not synced to website. After informing them that I missed work and walked 20 minutes in the cold (one direction) to come buy a mirror box from them that their website clearly said they had in stock, the couldn’t be bothered with calling the 23^rd street location to see if their inventory was accurate. i understand they are a franchise, but a courtesy call would not have been too much to ask after they misled me. Def will never use again.

This place is a disaster. Guy told me he didn’t take reservations, to just come in anytime for a van. When I showed up the office was locked (open sign hanging in the window), no note, no guy, nothing. Waited 35 minutes, no one showed up. 2PM on a Saturday. Lame.

We rented a van from here 2 times during the past month (using simple online reservation) and process was seamless. We plan to use them again soon. William had us in and out very quickly. Price was good, van was great and location was convenient too.

Frustrating. Reserve for this location but get sent to the Bronx at 230^th st. WTF?

As the other reviewer had mentioned, this place is under new management and I had been here under the last one with a similar experience, not good. The new owner is great, no fuss, just did what was needed, asking the right questions and no hassle. But the thing that impressed me the most was that he seemed to genuinely care about the business and the customers, something that I found very refreshing. Alas, my reason being there was to move away from NYC, but as about the last person I spoke to there, it left an impression, a good one.

We had a terrible day with our car breaking down, then we figured out that we should rent a uhaul with a trailer to tow the car back. By the time we figured this out, it was close to closing time so my boyfriend sprinted over to U-​Haul. The guy that was there was extremely helpful. He drove over to where we were to help us hook up the car to the trailer and worked past the time he should have. He also gave us directions, and his phone number in case we got lost. We thought we got lost and had to call him. He even called later to make sure we were ok. He helped save our faith in humanity after a terrible day with 54^th Street Auto.

The people here are extremely rude, especially to women! Even though we had a reservation, they made us wait an hour and told us our reservation was for later when we clearly had the proof it was at 11am. They did the same thing to the girls in front of us. Even though there was a van outside, they said it wasn’t ours. My friend was getting really angry. The guy yelled at her like he was her father and told her she won’t get a van if she doesn’t calm down. When a guy came in looking for a truck, the guy worker was much nicer. Women, stay away from this place because the guy that works here will treat you like you’re worthless!

Good location. Alright selection of vans and trucks. Make sure to read the contract very carefully before signing on the dotted line. After you rent from this company, check your bill to make sure all charges are fair and accurate. Good luck.