Under Armour Brand House

Would have a solid 4 stars if it weren’t for an extremely rude employee who thinks she’s better than everyone else. She passive aggressively yelled out «you’re welcome» when I was trying to step out the store and she was racing to get to the door before me (expecting me to say thank you when she opened the door when I clearly got there first and was trying to move out of her way) then she proceeded to call me a b*tch when I was out of ear shot, thankfully my friends heard her. Most of the female associated that we encountered were all just socializing with each other and did not ask if we needed help.
Another associate was very helpful however, trying to help me locate a size I was looking for.
Store itself was actually really nice.

What a cool store. There is like s 30ft TV when you walk in. Everyone here is very accomodating. Nice location right near a jobsite I was on.

Innovative is a quality most people and organizations claim to exemplify, but very few deserve this praise. Under Armour has always been a company that deserves to be called innovative. They have changed the athletic wear industry forever. They are making their name known in all areas of clothing. I love this store. Everyone is helpful, and they have outstanding products that last. They are interested in making athletes better as their mission statement says. If you are looking for quality athletic gear, you cannot find a better place than the Under Armour Brand House. It will never compare to the size and variety of the Baltimore flagship store, or the upcoming Georgetown location but I think anyone will love this Brand House! Under Armour seems to like that word, «House!» Fellow Marylanders will know exactly what I mean!

I am someone who doesn’t particularly like to shop but I must say the in store experience here is great A+. The products under amour has feel great in your hand and on your body. Two stories here with all types of clothing accessories and sneakers. I bought a pair of training sneakers and khaki shorts. Both look and feel great. Also the guy helping us out was very very knowledgable helpful and responsive.

Lots of good apparel and gear. The two young ladies working the register were pleasant as can be and were a big help.

Super Shop wenn man auf die Kleider von Under Armour steht…
Führt Sportbekleidung für diverese Sportarten, z.b. Golf, Training, Fitness, etc…
Im Untergeschoss hat es Schuhe und Kindergrössen…

Great space!

I went to the UA store this past Saturday and had one of the worst experiences I ever had.
First and foremost, the employees seemed disinterested and very unhelpful. Aside from one employee, who was running around like a mad woman trying to help everyone, the others seemed more preoccupied tossing a basketball around and being generally bored. When I checked out the cashier didn’t say hi or even look up, in fact she was for more busy paying attention to her phone than completing the transaction.
I’ve worked retail, I get it. Days can be long, customers can be a pain, and it was a beautiful Saturday (I wouldn’t have wanted to be inside either), but if I am trying to be friendly to you at least look up and treat me. Also, you would think with three greeters standing around the door someone would say hi, yet not one of them managed to even look my way. The only reason they acknowledged me was because I had to pry them away for a size check.
My less than enjoyable interactions with the staff were only compounded by the fact that the store was badly under stocked. I wear a M/​L and those sizes were no where to be found for any save for one pair of shorts on the floor, even after an employee went and looked in the back. I love UA and was trying to pick some new stuff up for the spring, but will be taking my business elsewhere from now on. Terrible experience.

This is not a bad place to shop for workout gear. The associates are super friendly and will try to help you out with any question you may have about any product. Plus they have XXL sizes, compared to the addidas store down the street who only goes up to XL., This is great for us Big People.
They also sell backpacks, bookbags, sneakers, boots, among other items. Wish they sold more of what’s online. But its a good place notheless.

Honestly, I’ve had better service at the DMV. For a flagship store in SoHo, I wrongly assumed this store would be a notch (or two) above other places U/​A is sold. I came in at around 4:30PM on a weekday. I counted 9 employees and one manager. There was a 3:1 ratio between employees and actual customers, and I was never once greeted, asked if I needed help, or even looked at. I did a loop around the store looking for gym shorts, passed by several employees who were folding clothes as if they were getting ready to close (again, 4:30PM in the afternoon).
After walking around the store aimlessly, I realized why nobody was helping the customers out: the floor manager was micromanaging each and every employee, instructing them to fold faster (very odd) and to clean and be «busy». As an experiment, I placed myself right next to this manager who was literally barking to everyone, just to see if this person would turn around and ask if I needed help.
Nope.
Management 101– don’t micromanage. Your employees hate it (several eye-​rolls, including mine!). Customers hate it (it’s super disconcerting), and if you’re a store, you probably want to tend to people who want to actually buy shit. Even if they don’t want to buy shit, maybe good customer service will lead to them buying some shit. Even if that means overpriced u/​a shorts. I went down the street to Adidas, was helped right away by some super friendly employees, got my shorts and was on my way. NEVER stepping foot in U/​A again.

Surprisingly enough, it was my first time coming here this weekend. I’m a big advocate of Under Armour and love their gear. If you share the same impression, you will find that this location delivers.
There are two floors to the store – both are extremely spacious and offer their latest and greatest. There’s a good selection and you’ll find what you need – it’s all sportswear /​running gear. The bottom floor is more running centric and has shoes down there also.
The staff that works here are extremely friendly, helpful, and do not hesitate to offer their services if needed. There’s a good number of people working here too so I don’t think you would be hard pressed finding help with locating certain products even on the busier days. They’ll help you with sizing, getting you a dressing room, etc…
The dressing rooms are gigantic and seriously are state of the art. I would actually advise just checking this location out just to see them!

You feel like your entering a live stadium when you enter this flag ship store, the gigantic wall sized flat screen hi def televisions, surround sound and close to real life displays are spectacular! Quickly make your way to the sale rack for the best deals, most of their regular prices are a little high. I purchased several golf shirts with the new built in technology for reflecting UV Rays away from your skin. The fitting rooms are truly world class, there all themed with special lighting and mirrors in city themed backgrounds. The décor is interactive and like nothing I have ever seen at any retailer. Great service!

Cool! And reasonable, wow! I had a gal Hanna help me with all my questions about the underwear and yoga pants, she was very helpful but not pushy (love it). I tried a few different pair of yoga pants on since we don’t have one of these stores yet on the west coast. Now I know what size and style I like so I can order online. I liked many of the shirts and again I thought their prices seemed pretty on target since workout gear can get very pricey these days. Look forward on our next trip out to come back again.

This is a solid place to shop for workout gear or just fun stuff to wear. The store is spacious and well-​laid out, the dressing rooms are HUGE, the staff is friendly and helpful.
More on that staff. As a 51-​yr old, I felt a wee bit ancient among all these kids, but they were all very courteous and never made me feel out of place (as I have in other stores with a similarly young demographic).
I don’t have a lot of experience with their clothes, I just buy their shirts for workouts, but the quality of the material of what I do buy is quite good.

Worst customer service. _​i e-​mailed them regarding an event and didn’t hear back for some 48 hours after. clearly i am not the first one to see issues with customer service in this store. i would avoid. other stores carry same UA products for less cost.

Worst customer service! I purchased some items which needed tailoring. Three weeks later (after a promise of a three day turn-​around) I’m told that they can’t trace my order which never arrived. It’s taken 6 calls to try to resolve this. Everyone is superficially friendly but uninterested in helping. I’m passed from one happy voice to another with no one taking any responsibility. Just now I was told to «call back» when the manager is in… Can’t they even take down a number and call me back? Total incompetence and no pride in their work.

Came in on a whim and had a fantastic experience. Staff was helpful but not pushy. Albert, the manager, was knowledgeable and happy to help, and Tyrell, one of the salesmen, was the same. I’ll be coming back for sure.

Great Store!
Amazing store/​window displays and über friendly customer service the second you walk in.
Clothing is nicely displayed and easy to access. Sales reps are more than willing to help you out/​put together styles for you. One even went to the extent of googling an article of clothing on display that they didn’t have in the store. ¹⁰⁄₁₀ would recommend for both aesthetic purposes and great customer service!

I am a big fan of this store. The staff is amazing friendly and helpful. They always have a smile on and seem to be energized non-​stop. This store is kept super clean and very well organized. I have been in here a few times now and every time I leave happy. The staff is quick to offer to measure you for a good fit and offer you a dressing rom to make sure what you get is what you need. Employees also seem to be very knowledgeable. I am sure to stop in here again and buy more amazing workout clothes. I really love the way the material feels on me and makes me look while working out =)

Great fitting rooms and good workout gear for women.

After what has felt like forever the UA Brand House finally opened and it is everything I had dreamed of and more. If you haven’t been to the one in Baltimore, it’s basically a store of the newest Under Armour gear in stock and in every color and size. The Times Square Modell’s with its limited selection had previously served that function for me, but now I can proudly say those days are finished.
The store is two levels, general clothing on top. Running and shoes in the basement. Being brand new there were way too many employees asking if I needed any help with every step. They have New York sports themed and local team apparel as well which I’ve never seen anywhere else. Even though their website usually has free shipping offers theres just something nice about being able to see everything in person.
The only problem is now that its open I will be spending way more.