Newpark Auto Service

I got a tire mount and balance service. Willie at the front desk was very helpful and nice. Very convenient shop

It started with just the «Check Engine» light and I already knew what the problem was (and how I caused it) but wanted to see what they would tell me and how much it would cost to fix it and would they pile on the extra repairs. But Will was extremely helpful that he explained what exactly the problem was and he said you might just need to have your battery canle terminals tightened and/​or replaced. Expecting to pay something in the range of $ 30 – 50, he said, «Have a nice day and gave me my keys.» WHHHHAAAAATTTTT?!? No charge? Will said that this was an easy fix and you’re going to be okay on your next long drive. Well, 1 week later, car overheats (why? Well, car has 240,000 miles and never had to replace anything to do with hoses or pumps). So, expecting the worse, like new Hoses, Water Pump and Thermostat. .. Will says, «Ford came up with this stupid design for having Nylon/​Plastic to house the Thermostat and Hose mounts.» Looking at the mess of coolant and water (car overheated in East Palo Alto and McDonalds Manager there helped me out and put a bucket of water in my reserve tank), I was thinking, oh great now this plastic housing too. But Will, said, «Nope, you just need that housing replaced. Your Water Pump and Thermostat is fine.» Bam! Done! New Park Auto is one of those shops that just wants you to make it home or your destination safely. They understand that you will come back because honesty pays. If you go in and feel that you are being overcharged for «extra» stuff, first ask yourself, «How long have I had my car and how dependable its been?» And «How hard do I drive my car that moving parts within my car will break?» Very happy and very satisfied.

Did my review get deleted? Anyhow, I won’t be mad at that. There are signs all over the outside that says oil changes are $ 19.99 but I got charged almost $ 27. People start arriving as soon as the shop opens so get here early.

DO NOT TAKE YOUR BMW HERE!!!
My husband took his BMW here for a check engine light that was preventing it from passing smog. Little did we know this seemingly simple fix would turn into a snowball of endless repairs!
After them having the car for multiple days; even an entire week at one point in time and having to chase Will for status due to a lack of communication we finally took the car back once they finally admitted they were unable to properly fix it.
Once we had the new part in hand, we had to take the car to a KNOWLEDGEABLE mechanic right around the corner who actually informed us that New Park installed the brand new parts WRONG. He even wrote it down on the paperwork for us to go back and show New Park since we now had to buy the SAME PART a second time! Took the paperwork to New Park and asked to speak to the owner who refused to call us. So we went back and forth with Will who eventually offered to replace the part after I said I would downgrade my Unilocal review, file a complaint with the BBB and the B.A.R. denying responsibility multiple times and making excuses one after the other. However once the part was in, he wanted the old part back which would mean we would have to pay someone else to take it out and leave it sitting at another shop. SERIOUSLY??? You KNOW you messed up!!! I’d rather just pay the additional $ 150 TO BE DONE WITH THESE GUYS!
Never again will I take any of our 3 cars back here. Oh, and after they installed the cold air intake in my Nissan, I found a damn socket wrench under my hood! When my husband took it back to him, Will jokingly told him they don’t use that kind and did we want to keep it!!!

This is a real honest service shop, Will is a great guy, I took my car to a Pepboys for a check engine light, quote $ 139 just to diagnose, called Will he took care of it for free, as long as I got it serviced there well I got it serviced. Also I agree if they say an hour they mean an hour.
I recommend this shop to everyone.

I must say this place is the ONLY place I take my car for an oil change. Willie is super helpful and nice. I take it during my lunch and it’s always ready before it’s time for me to go back to work! As long as I work in Newark, this is my go to oil change location. :)

i have been going there for my oil change for awhile now
but after this last time. i will never go back
they try to charge $ 39.99 for my oil change
it has always been $ 19.99, and i have been paying $ 19.99 for all my visits
even a sign on the window showing $ 19.99
never will i go back. they lost a good customer

What can I say about this place?!? They are absolute life savers! My tire had a giant hole in it due to a nail, I brought it there and they advised me that it shouldn’t be patched because it was too big. But they out my spare on and advised me on what to do. Call the original place I got my tire at and it was under warranty! Yay! Saved 200 buck! And Will and the rest of the guys were extremely helpful. They cared and gave me extra great customer service even though they knew I had no money (bc I didn’t have my wallet on me)
I recommend everyone coming here!

I’m from out of town and I had damaged my tire and rim while visiting family for Thanksgiving. We came in the day after Thanksgiving. The front desk guy (I forgot his name) had amazing customer service skills and knew how to connect with his customers. He called a supply warehouse for my rim and told us that the rims won’t be in for a few days. I asked when it will be done and he said Monday, which I then told him it was a problem because I had to be back home by Sunday. He called the supply warehouse again and told me he was able to get the rim that day and have my car done by the end of the day.
It was finished a little before closing but we heard some kind of knocking noise from that area when driving so I called and they told me to bring it back. Although they were only opened for another 20 minutes, they stayed for another 45 minutes to make sure it is fixed.
I’m glad I found this place, they do their best to make sure their customers are happy!

Went in a few weeks ago for my second oil change. Service was just as good as the first time and I’ve decided that I can trust these guys with my car.
Speaking with Mike, I can say that I got a very positive feeling for his overall work. He seems experienced, competent, and honest (this last one is probably one of the most important). While he isn’t a Saab specialist (which he readily admits), he did state that he was very willing to work with a customer if they chose to go to him (trying different methods to diagnose issues and even listening to the input of the customer — this last point is especially nice as I like to diagnose on my own, though don’t have the means to do the work myself).
I’ll definitely be coming back here again. A+

Took my accord on saturday to get an oil change and alignment. Total $ 134. I was told 30 – 45 mins.
Turned out almost 2 hours because the mechanic was too busy talking with someone.
Oil change — the engine cover in my accord clearly say 0W-​20. They used 5W-​20 (at least thats what it says on my invoice). Why cant you just follow the specs?!!
Alignment — my car is still NOT aligned. What were they doing??? I paid almost 80 bucks and waited for an hour, yet nothing was fixed.
I came back Sunday morning at 8.55am. They said they open at 9 am (their website and Unilocal confirms it too). Guess what? I waited until 9.30, no one shows up
I will never comeback to this place again. I have always took my other car here for service, i guess that wont be the case anymore.
Im not gonna pay for lousy service!!!

Took my Scion tC here to service its cooling system. I was able to schedule an appointment through an informal e-​mail with the owner and they were able to work on my car right after I gave them the keys.
The service was done in a timely fashion and I was able to get my car back before lunch. The quality of the work was much like the Toyota dealership, but cheaper and much closer to home. I’ll be taking my car back here for the next service!

Came in last Wednesday to get my transmission fluid changed on my 2002 Toyota Rav4. I was quoted for $ 139, with taxes it was $ 144.45 (I think?) Most places cost more so this was a great deal, at least to me. Dropped it off and was told it would be done in one hour to an hour and a half. They finished it right at an hour and a half and my car has never run better! I felt the difference right away. It drives a lot smoother now.
Also, one of the other workers (sorry I didn’t get your name!) helped me change my windshield wipers. When my parents bought the car from a family friend, the new wipers already came with it, but it was never changed out. Luckily, the guy changed it without any extra charge! I mean it’s not like it was laborous or anything haha. But it still gave me a good first impression that they’d help out! This place is great and I plan to take it here if I need any other servicing on my vehicles.

Closed Sundays and couldn’t wait. Wish they would update web to advise customers they were closed on Sundays instead of driving all the way out here only to find them closed. The telephone does not have an answering service or voicemail capability nor does it give an outgoing message advising the hours. The web shows them open today from 9am-​3pm, but they were closed at 10 and again at 1 when I passed by. Adjacent business said they are often closed on Sundays, would be nice if they posted that ahead of time so we wouldn’t stop by.

On my way to have lunch with three other families this weekend, Being 45 minutes away from home with two kids, I was really scared when I saw the flat tire. Luckily «Newpark Auto Service» was only a short distance away.
One BIG thumb up for the Manager Michael. He was courteous, prompt, and very professional. He told me to have lunch with my friends, and have my car ready in 45 minutes. As a walk in customer, I thought it was going to take a long time since many were also waiting. They found two nails, fixed my tire, and the price was very reasonable. Best of all, Michael wins a 5-​star in customer service.

Came in hour before closing to get a oil change on my SIL car. Let’s just say Mike the manager is a fairy Godfather because not only did he service the car but also let me use my coupon which totaled the price to $ 26.56! Amazeballs right? Next door jiffy lube charges $ 45. This place is now my favorite place to bring in our cars! Thanks Mike :)

Came by a few weeks ago because I saw my temperature gauge was really abnormal and my car was overheating and dear god I thought my car was gonna blow up. Anyways I get there and they’re quick to help me. Super honest guys and they deserve this 5 star review and plenty more customers! I paid what I saw as a fair price to get my car checked. I can’t just get over how honest and nice these people were! Please come by! and you can see from the other reviews I ain’t lying.

We were on our way home to Oakland from Fremont when our car alerted us of low tire pressure. I’m 9+ months pregnant and I had my dog with me, who was recovering from major orthopedic surgery. A flat tire was not what we needed.
Found these folks on Unilocal and they fixed us right up and sent us on our way within 20 mins. All around best customer service we could ask for and they let my doggy wait inside the shop. They found a 2 inch screw in the tire and completed a repair promptly. These guys are really the best with top notch service.

Over the last few months, these guys have performed a lot of different repairs on my cars and I’ve been very happy with their work and how honest they are. I went in recently with squeaky breaks and expected to need, at a minimum, new pads and possibly new rotors. It would’ve been too easy for them to concur, do the work and charge me $ 400, but instead I received a free inspection and was told my pads still had about 70% of the lining intact. He jokingly recommended that if the squeaking bothered me, I should just crank up the radio!
I can hardly drive a car, much less perform repairs on one, so an honest mechanic is an invaluable resource. Glad I found Newpark!

Great service, Competitive, and Fast. Very Friendly & Personal Approach.
Large or Small Job, Same Service and Very Pleased.
The new name:
Newpark Auto Service
(510) 745‑0100
They deserve more than 5 stars.