The UPS Store

Waited for the place to open they open at 9 not 8:30 waited and waited the guy finally arrived open the door and said «my Internet isn’t working «no sorry no nothing just «my Internet isn’t working «now I’m not someone that ships items often but I did notice a few cars arriving before 9 with packages and taking off in a hurry. I have been there in the past and the guy is not friendly at all but I didn’t want to drive to Fremont just to ship my box so I decided to go here instead and ended up waiting all morning for that defentely not returning rather drive to Fremont and get fast and friendly service!

Maneesh S: No one stopped you from asking the prices to fax. So don’t blame the clerk for your carelessness in assuming that it will be cheap to send a fax.
A message Maneesh sent me. First off its not racist. I’m sure you’re defending your peeps. Hey! I would too. Maybe they ain’t rude to you because your his people! But once you experience rudeness! Get at me with your message! Who has no friends and written 15 reviews. Are you his cousin?!

I just don’t get the bad reviews. The clerk working there is very helpful. I see a racist intent in the context of some of the bad reviews. This is a convenient location. People have a problem with customer service, then ignore the customer service and just get the job done.

Negative 2* for the rudest person behind the counter… I guess He needs a class on social skills. $ 2 per page to fax … Damn !!!

I wish there is an option to give zero or negative start review. The guy behind the register is super super rude and have no manners at all. Went to drop off Amazon prepaid ups return and he asked me to wait for ¹⁵⁄₂₀ minutes even though he could have help me just scanning the package. I don’t know how his employer/​ups still manages to keep him as an employee after all these bad reviews.

HIMANSHU! HIMANSHU! HIMANSHU! HIMANSHU!
is the name of the guy… DONT EVEN GO TO THIS LOCATION
this guy is hella rude at me and was shouting at me like i did the biggest crime in history
like what the heck. i was only there to drop off my packages and he was giving me all this attitude
like what the heck dude what did i do? common even the lady behind me that just came in like you were about to fight her. i dont know what else to say im not going back to this location…

Himanshu behind the counter is an a**. This guy is the rudest of the rude. If you can, use the UPS store in Union City. Professional and ready to do their job. This Himanshu guy is lazy and unwilling to do anything.
On two occasions I’ve dropped off packages. This last (and final) visit, I placed the packages down on the counter. Himanshu then ‘instructs’ me to rotate the box so he can scan the label. I scoff but figure WTF so do it. He hands me my receipt then says, «stack it with the rest at the door». Not going to happen. I laugh and turn around and walk out. As I’m leaving he begins shouting at me «hello! I’m speaking to you! Excuse me sir!» I turned around and told him to do his own job and walked out.
Trust me, stay away from this rude idiot and save yourself the headache, or just go in and drop the package on the counter ask for a receipt and walk the ***k out. :)

Extremely POOR business and experience at this place. PLEASE AVOID! The manager lacked customer service and was very rude. will never do business with them again! This place deserves 0 stars!

Came in and the clerk just staying on his phone hella loud before helping the customer (me). Was returning at&t equipment. He told me to fill out a form still while on his phone. Filled out form and he tells me his computer is down. Which i really need a receipt for he tells me he will just email me. I want to know it gets done right away and he is just on the phone so it seems like the phone is a priority.
He is an Indian guy with a red dot on his forehead. I think he is the manager. Bad service. If i could give a negative review i would.

The guy who runs this place is genuinely a very unfriendly and arrogant asshole.

I have to deal with this location a lot and I feel like I’m walking on egg shells whenever I walk inside. All I’m doing is literally dropping off packages with labels already on. Even then, the dude working still finds ways to radiate his poor attitude and rudeness in the short window of time I’m even there.
I have had to deal with people in jobs of mine too, and I have had my times where my attitude could have been better. However, Heeman takes it to a different level. Come on, try a little harder or get somebody else to represent your location.

Guy working there very rude. Use other ups store if you don’t want to have problems and be in good mood.

Rip OFF! I came here for UPS tracking and was quoted almost $ 30 to ship a small light package. I was then told regular mail would cost $ 14. I said no thanks and went to a UPS store in Fremont. Guess what I paid for the same UPS tracking at Fremont, $ 9. Isn’t that strange… I also used this Newark location many years ago to ship a box full of Christmas presents expecting it would be wrapped and packaged safely all together, but when the recipient got the box one of the items I sent was missing. I don’t trust this place one bit now. I’ll gladly drive to Fremont instead.

Super rude customer service and he charges $ 2 to tape a box. I have been to other UPS stores and have never been charge for tape… Ridiculous. Never going here again!

Buy Insurance /​Declared Value if you’re shipping something over $ 100.
I shipped an Apple product out of here and it got lost (–1 star for losing my package). The rest of the stars are for Heeman. Heeman worked with me to try to locate the package and eventually filled out and submitted the claim information. Throughout the whole process he called me daily to give status updates or needed more information. Cool guy.
Would do business here again despite my package getting lost. Also, if you don’t pay the extra to declare the package value, UPS only pays up to a $ 100 dollars if a package is lost.

I agree with everyone else’s review, this place is awful. Charges way too much and service is crap. Run away from here! Come on UPS, fix this place asap.

Ok, I was a little afraid and nervous coming here after reading all the reviews but this UPS is only 7mins from my home and I’m too lazy to drive out farther.
My experience really wasn’t that bad. Then again, I was just returning AT&T stuff so I wasn’t there long. I can see why everyone thinks Heeman or whatever his name is rude. I mean. he sorta is but we ended up joking a bit when we talked. He just looks like he’s angry all the time.

DO NOT COME HERE!!!
This place is horrible. The Indian guy with the red dot is hitler reincarnated. He is extremely rude and nasty. He gave me major attitude when I was only asking for help to mail out my letter.
Please do yourself a favor and drive the extra mile to another UPS.

I wish I had read the reviews…
Came here to do an amazon return. I had the boxes and the labels. Every other UPS place takes the boxes, attaches the labels themselves, tapes the box up and thats it. Super easy.
The guy here made me buy tape ($ 6) and told me to do the work myself. I tried my best, apparently did it wrong, and he made me do it again. After 3 attempts the guy finally started doing his job and packed them himself. He then angrily told me to «put them there!» on a huge pile of packages.
The employees at this store are lazy, terrible people and I highly recommend you avoid this location. UPS should fire the whole staff and start over.

This is the closest UPS station to my house, and after reading the Unilocal reviews, I was VERY hesitant to even come here. I figured, it doesn’t hurt to drop by and get a shipping quote. The small box I had was a little heavy, so I was expecting around $ 15 charge to ship this. I walked in, the lady behind the counter greeted me, I asked for a shipping quote, she told me $ 36, I said no thanks and walked out and went to the US Post Office instead ($ 10.50 USPS Priority w/​tracking).
I really don’t know who’s controlling the shipping charges there, but I have a feeling they’re ripping people off BIG time! I’ll take my business elsewhere.