The Granite Factory

My wife and I recently had this company provide us with a quartz vanity top for our bathroom. We saw they were having a sale and so went in one day, chose the remnant, and paid for it. During the buying experience, we spoke with two of the employees there (one of them may have been an owner for all we know), and we explained we wanted a sink and the faucet holes cut. They only offered rounded sinks but stated if we brought them the sink and faucet that they would be able to install the sink and cut the faucet holes for us. I agreed and a few days later I brought them the sink and faucet. I explained that we needed three holes cut for our faucet (keep this in mind). They told us it would take a week. So, a week went by, nothing. We were still having our bathroom worked on so I gave them a little more time. As we were approaching about two weeks, I called them to get a status. They you g lady I spoke with said we should have heard something. She told us it should be done and if she did not call me back that day, assume it was done and to go in anytime the next day (Saturday until close) to pick it up. I said ok. Unfortunately, I was unable to go i. That Saturday due to work issues. So, we waited another week and went the following Saturday. We showed up at noon. There was a young girl there we had not met before. We told her we were picking up the sink. She stated no one was in the back and so she would have to call the owner as all the employees left for the day. The owner spoke with her over the phone and told her he could not give us out sink with no one in the back (Mind you, we drive 30 – 40 minutes one way each time we have to go to this place). I said ok but they need to communicate better to their customers this kind of stuff. So, my wife went that following Wednesday. She picks the sink up and faucet. They were nice enough to put it i. The trunk of her SUV. It stayed in the trunk until That Friday when I finally had time to get to it and had to take it out because we were going on a trip. I open the trunk and find they only cut one hole for the faucet! How they screw that up when they have the actual faucet with them is astounding. So, I email them early this week and tell them what has happened. My wife and I both work during the day and sometimes even on the weekend so we do not have time to hold their hands on everything. We have received no response and at no point do they desire to fix their mistakes. I even sent them a picture of the vanity top showing this. So, I am just going to go choose a new faucet. I will do my best as well to ensure that the customer service and quality assurance of this company is near non-​existent. I should have known better when the first day we went there, a gentleman was pacing and talking angrily about the fact the company had apparently caused him some sort of issue as well and that it had also been an ongoing problem for him.