Plush Puppy

DO NOT take your dog to this place. I’m not a professional groomer myself, but I do groom my own dog most of the time and I do a far better job than Nancy «The butcher» did with Sasha. When I saw the dog, the look of horror on my face prompted Nancy to tell me that the dog was «extremely matted» and this is the best that she could do. Two days before turning the dog in, I specifically took most of the mats out to make sure she has an easier time at the groomer.
For comparison, I’m going to show you some pictures of what «the butcher» aka Nancy did. vs what a real dog salon does.
When I was completely dissatisfied with the reprehensible job that Nancy did, she didn’t even offer a discount on her glue factory quality work. She told me that she has been doing this for 30 years. Sorry «the butcher», Nancy, just because you’ve been horrible at your job for 30 years, doesn’t make you better at it.
If you even remotely care about what your pets look like, do not take your dog to Flush Puppy. That’s right. the qualify of the grooming job is so crappy, that the place should be renamed to Flush Puppy.

Nothing but praise for Melanie at Plush Puppy. She is the only groomer I will trust with my fur babies because of the genuine love she has for them. Unlike your standard groomer, Melanie even volunteered to accompany my mom, another long time client, when she had to make the heartbreaking decision to put her 18 year old dog down. What kind of business extends that kind of compassion? Go to Plush Puppy today and ask for Melanie.

I was in a car accident and can’t wash my dog myself at the moment. In the past I’ve tried many dog groomers but started washing the dog myself because I wasn’t satisfied and more importantly my dog always seemed agitated or down-​right scared to go back to a groomers. I have now been to Plush Puppy a number of times for weekly baths (she’s a poodle mix so needs frequent baths) and grooming every 6 – 8 weeks and have always been satisfied. They cut the dog’s fur as I requested — in fact I think it is the best cut she’s ever gotten and just for washes the dog always smells great and looks better than when I do it myself. The cleanliness also seems to last longer when they bath her but then I guess that also depends on what the dog rolls in during the week :). Also, I love the fact that they don’t keep the dog all day — which would add to her anxiety. Its probably why she isn’t upset to go back since she knows it won’t be an an all day ordeal. It always bugged me with every other groomer I have tried that even if I drop the dog off for their first appt. in the morning I still wouldn’t get her back until late afternoon or early evening. I started using a mobile groomer for that reason but haven’t had good luck with getting consistent service. So pleased to have found Plush Puppy.

Had an appt. for dog grooming on Tues. but I agreed to reschedule the day when PP called on Mon. & asked me to move it to Wed. Then Wed. a.m. Melanie called & asked me if I would come in at 11:00 instead of the 12:30 time we had scheduled. I agreed to that change as well. Melanie called me at 2:30 & left me a message stating my dogs grooming was done & that she was giving me 20 – 30 mins to pick up my dogs. I called her back & said I would be by in an hour and a half. She went ballistic on the phone & told me she had informed me when I dropped off my dogs that I had ½ an hr. to pick them up from the time she called me. Now how unreasonable is that? I never agreed to that & I told her so. She threatened to lock up my dogs in the shop for the night & told me I could pick them up tomorrow. I told her that was kidnapping & she couldn’t do that. So, she said she’d lock them up in the shop & come back & meet me there at 4:30 as she had a dog sitting job she had to leave to go do. How is that the customer’s problem? Like most customers I have a scheduled day with appointments & obligations throughout. I cancelled 2 appointments & went immediately to the Plush Puppy. I was met by Melanie who exclaimed, «I’m not a babysitter for your dogs & you agreed to pick your dogs up in 30 mins of my calling you, etc.”(The dogs stay in cages in between grooming & she’s getting paid to groom them; how’s that babysitting?) I explained that I never agreed to pick up my dogs in 30 mins. & that the business should be open according to their posted business hours. She said we close whenever the last dog is picked up. Well she still had a dog she was grooming. She interrupted me & snapped, «Because I have had to argue with you I’m now late grooming this dog. Take your dogs & go, I don’t even care to take your check.» She got my dogs, opened the doggy gate, & walked away. I told her she was unprofessional & I left. I accommodated her requests twice; to change the appt. day & then the time. Instead of the business accommodating me the customer, I was expected to bend over backwards for the business. I will not go back there again. They only have 1 groomer there & she isn’t worth it.

I’ve taken my Pomeranian to Two different groomers and was very unsatisfied with both. Today I decided to take him to Plush Puppy after reading reviews and I couldn’t be more impressed, Nancy did an amazing job. My Pup was finished in the amount of time as promised. I’d HIGHLY recommend this place any day.

I used Plush Puppy for the first time today. They did a fantastic job cleaning her and cutting her hair. Highly recommend!!!

I took my puppy Ruby in for a groom today. She’s a 9 lbs Morkie. Plush puppy did such a great job with her! I was worried because the last place I had taken her to (won’t name names) butchered her hair and even cut 4 of her quicks and left her nails sharp, which is so sad and unprofessional :(So my husband gave Plush Puppy very detailed instructions on what to do with her (haircut not too short, careful with her quicks, etc.) and they followed everything perfectly. They gave her a great haircut (a puppy cut just like the photos we showed them), she smells great, nails look great, and they even threw in a free teeth brushing for our being first time customers. All in all they did an excellent job!

I’ve been bringing my Abby to Plush Puppy for over a year and I wouldn’t dream of taking her anywhere else! Melodie has amazing skills and seriously loves each and every dog that enters! Thanks for always making my «dogter» look so pretty!

I have taken my dog to many places for grooming and he never seems to want to go with the groomer or if I bring him a second time, he gets scared and claws at the door to get out. Not this place! I took him in and the owner, I believe, got down to his level and pet him instead of dragging him to the back hurriedly. He was fine leaving me behind and when I picked him up he was a happy boy. I will DEFINITELY be taking my dog back here!

Nancy is great. We’ve been taking our cockapoo to Nancy off and on for the last 13 years and she always comes home looking great! Recently I took my chiweenie who had never been and Nancy called to have me come in when she was almost done so I could comfort him while she got to some of the more challenging spots since he was clearly stressed. I appreciate the honesty and would much rather hold my dog so she could finish then unnecessarily stress him out!

This place is very organized and friendly. They always treat my dog with respect and make her smell amazing! They always do a fantastic job cleaning her and making her experience one of a kind!

My dog is so happy when she comes home from Plush Puppy. Nancy and her staff take great care of her! She got a hair cut in the summer which was so cute. Thanks Plush Puppy!

I have been going to Plush Puppy for four years now and I will never take my «babies» or rather my dogs, anywhere else. Melanie does a supurb job of keeping my dogs nicely groomed.
Another wonderful aspect of Plush Puppy though is they always have time for my dogs and I don’t have to wait weeks for an appointment. The owner is VERY accomodating.
Care of Janine, Boom Boom and Malibu.

Great place. I take Zoey here once a month. The owner Melanie is awesome. She is very gentle when cutting Zoeys hair. Zoey is calm when going there and the prices are fair. I trust Melanie with Zoey fully. I have been to other places and Zoey was not treated well, Pet Smart in Newbury Park. I love Plush Puppy. They are what a groomer should be like. They show the love and passion for what they do. Hard to find a mom and pop shop that has this great quality.