Mums Design Gilmartin Design Landscape & Garden

As a bride you want your wedding day to be absolutely perfect. Unfortunately, the unprofessional, inexcusable, and selfish actions of Joanne at Gilmartin Design corrupted our special day. We chose her to be our florist for our wedding day because her website portrayed beautiful flower arrangements, and what seemed to be a professional business. Our experience was far from that, though. Throughout the planning process it was very difficult to meet with her, and once we did, she didn’t have a portfolio, or actual flowers for us to look at to understand her vision. Between that meeting and our wedding day we were looking to reduce the cost of the flowers (we were being charged over $ 3k!), however she would not work with us or budge a single cent. She even accused us of overspending somewhere else in the budget, which was far from the truth. Who says that to a customer?! On October 4^th, 2014 Joanne was nowhere to be found 2 hours, 1 hour, and then even 30 minutes before the ceremony was to begin. After many attempts to reach her by cell phone, we were expecting no corsages or boutonnieres for grandparents, parents, groomsmen, or my groom. I had bridesmaids building makeshift bouquets to walk down the aisle with, and we had no centerpieces on our tables at the reception. To say I was devastated is an understatement. Finally, the arrangements arrived 15 minutes before I was to walk down the aisle — corsages and boutonnieres were applied after everyone had already been seated — embarrassing, and we were married outside on a beautiful, misty, fall day at Sugarloaf. To this day Joanne has yet to apologize or tell the truth for her extreme lateness — she promised us she would arrive by noon. She never even delivered the ceremony flowers, it turns out she left them at another location on the mountain without telling anyone. So now here I am a few months later still waiting for an explanation, an apology, and a refund. Do NOT use Gilmartin Design for your wedding day, unless you want excuses, stress, tears, and to be made to feel like it’s your fault for someone else’s mistakes. This company is unprofessional, and does not put the customer first. No bride should have to worry, or deal with this on her wedding day.