Chase Bank

We can’t say enough good things about this bank and our banker, Justin Beerman. After dealing with Bank of America for the past thirty years, Chase has been like a breath of fresh air with its superior and very personal customer service. We only wish we had switched away from BOA sooner…

Came in to make a deposit today before my son’s pediatrician’s appointment. Once I walked in, the teller (Alicia) helped me right away. She filled out my deposit slip for me since she saw that I had my hands full with my 2 year old. I was out within 5 minutes. Very impressed with her friendliness and help.

Great location, and what seems to be a big branch, but only one ATM machine (usually with a small line)? The ones in Tustin/​Santa Ana have four ATMs. Strange.
You might have to fight with the Whole Foods shoppers here aggressively looking for a parking spot to fuel their salad bar juice smoothie shopping trip.
Usually never a wait inside, and the tellers are super nice, friendly, and used to dealing with really really old people, so you will be a refreshing change for them. This is one of the few locations that can actually print or make you a full credit card or atm/​debit card if you lose yours, instead of waiting for one in the mail.
So here’s a tip: Skip waiting for the ATM and go inside instead.

I hate chase they charged me a late fee even when I paid on time! worst bank ever !

Within walking distance of my office, so that’s a plus for me. It’s on the edge of Fashion Island, which is convenient for all the shoppers. Minus one star for only having one ATM machine outside. There should be at least two. A small line was forming as I got my cash.

I come here often for banking matters, basically getting cash so that I can go shopping :) I basically decided to only buy things with cash now since using my credit card usually leaves my purse hurting afterwards.
Anyways, this is my favorite chase bank to go to since parking is good, service is usually fast, and the tellers are nice and helpful.

Well, this is my new «home branch» of the little hometown, community bank known as J.P. Morgan/​Chase.
This particular branch has to be one of the best performing Chase branches (on a per capita basis) of any Chase branch in the country… every time I drop by the bank, it looks like an exotic car show in the parking lot.
If that’s any measure, then I guess this bank, this branch is going to be OK for the Beautiful Carin and I.
Banks are certainly going through some changes… they have come under fire (well deserved) for some of their business practices… still, you have to have a bank to handle your money (unless you’re the smelly guy sleeping on the sidewalk on Balboa Peninsula when I went for my run on the beach the other day… I don’t think he has a bank account).
Some of those changes indicate that banks like Chase are trying, (at least in certain respects).
Lately, I have noticed:
* Greeters… this is disconcerting at first… it used to be that all I got when I visited my money was cold and suspicious glares, the third degree for a simple withdrawal, questions about the origins of deposits, the destinations of transfers… now it’s «old home week» whenever I drop by!
* Coffee, bottled water, cookies… Up until a few very short years ago, I could not have conceived of a regular bank branch offering me anything other than a line to stand in and a fish-​eyed stare as explained my banking needs (not that it was bad thing… it motivated me to make enough money to have the «wealth management» group handle my banking… they were very nice).
* Friendliness… Tellers, securities traders/​managers, account managers, even the branch VP seem to be nice… accessible (I even had the branch VP personally set up an additional account for me the other day)…they can’t do enough for me these days!
I have to admit that this part of the equation is really pretty impressive and represents a massive cultural change from years past, when the bank viewed your money as «their» money… requiring explanation and justification to do anything «important» with your money, and special dispensation to meet with one of the «executives».
I’m glad those days are gone and I’m generally happy with the service we get from Chase (and especially this branch)
There is still more for Chase (and all other banks) to do… better interest rates for deposits… better securities management systems, that sort of thing.
Finally, I have not used any of their loan or mortgage services (although not for lack of friendly and smiling offers of copious amounts of money at generous interest rates).
A money guru and good friend of mine once said «lever up in the good times, but cash is king when things are tight»…well, he said it with more words and explanations like the brilliant economist that he is… but that was more or less the gist of it.
So, I am more of a cash guy at the moment.
And for the everyday, mundane, run of the mill management of that cash, Chase does a pretty decent job.
Plus, I get to drool over the Ferrari’s, Lambo’s, Bentley’s and Roller’s parked out front, when I drop by for $ 60 in fast cash.

For such a large building, it’s pretty sad that there is only one ATM outside, especially next to the Fashion Show Mall! C’mon, Chase!

very friendly. very knowledgeable.
cs.