So Cal Hot Properties

My husband and I rented a vaca property from SCHPR because we were renovating our one bathroom in our 1922 home and we have 2 small children. The first thing I noticed– customer service– or lack there of. I should have known Chanti was not professional when she booked my reservation via speaker phone– she is very busy and seems to barely have time for this rental property thing. Then I’ll just write a list of things wrong with the property and say this: if your in a fraternity or sorority and are coming to HB to get wasted and party– these are your rentals! BUT, if you want something nicer than a cheap hotel for the week– go to a cheap hotel it is nicer.
Things wrong: bikes in garage in a huge pile (my husband arranged so you can actually access them– and fixed the seat for the neighbor so he can go to work), TV in living room pointing at the ceiling– again my husband fixed this, We also used our air pump to fill the tires of the bikes — their air pump was non functional, toilet in master moves when you sit on it, toilet seat in other bathroom moves, FILTHY– the entire apartment was disgusting even AFTER I made Chanti «pay out of pocket for a 2^nd clean» halfway through our 2^nd week– disgusting (we never took our shoes off in the apartment), Jacuzzi is full of sand (every resident I have met who is staying here has complained to Mike or Chanti about this and STILL the jacuzzi is full of sand), Missing blinds in kitchen and bedroom, 2 coffee cups in an apartment that sleeps 8 – 10 so only 2 people of the 8 – 10 get coffee, futon broke one morning while we were sitting on it– cushion fell through (we fixed it), multiple lights were out (light bulbs needed), no remote to 2 TV’s my husband had to buy batteries and fix the remote in 1 bedroom to the antique tube TV’s, TV’s in bedroom are so old– the DVD player on top of the one in master bedroom wasn’t connected and cannot connect the the antique tube TV– what’s the point?! 30% or so of the electrical outlets are non functional, hot, cold and warm water offered in all bathrooms at random during your shower/​bath, bike trailer in garage had to be connected with a wire from a hanger– like everything else here it isn’t operable unless you can figure out how to make it operable. Moths in master bedroom– we had to use bug spray left under the sink (the only product in the apartment), no cleaning products, coffee, dishwasher soap (I left mine), toilet paper, paper towel or garbage bags really supplied– I believe this is mentioned on the website and it is no joke. Silverfish and several other creatures in the bathrooms, couches and throughout the home during our stay.
Finally I spoke to both Mike and Chanti about a few concerns after we began our stay– both were less than helpful and nothing was fixed. Some nice guys from Germany stayed in the apartment upstairs and also complained about sand in the jacuzzi– to get no where. Chanti was confrontational and condescending to me the only other time I had talked to her about some of the problems we were having. She accused my kids of being filthy rather then her cleaner being terrible. I have a pic I will post right after her cleaner was here. Chanti also kept talking about having to ‘pay out of pocket’ for a 2^nd cleaning and how much that put her out– I mean really my 1 week I stayed here must have covered the mortgage for 2 months. In addition we all know it costs less than $ 75 in OC to clean a small apartment. WOW! Never in my life have I been so insulted. Every concern I had with her property I was confronted as if maybe I caused these issues– or my children. We wanted to use the kitchen and I have receipts to show we really didn’t eat in the apartment once other than cereal for breakfast– it was too dirty between the sticky floor and bugs. Chanti acted like she was just at the apartment yesterday and didn’t see anything wrong– when you can tell she hasn’t been here or cared about more than her pocket (book) in quite some time. Or she would know how disgusting her property was (that’s right she argued with me) she cowardly emailed me a cold apology and offered to have her cleaner come and do a 2^nd clean and the maintenance person fix all the other issues. I asked her to give me warning when they would be here in addition to having time parameters because my kids take naps on a schedule. She told my husband 15mins before the cleaners were coming and we had already left for the day. Not only was my personal electronics left in the home (they weren’t stolen) but I have paperwork for my job in the medical field that is protected privacy act information. She couldn’t even hold up this end of our agreement– to give us warning when these people were here.
I wouldn’t’ stay at these properties for free nor will I EVER do business with a person who is SO narcissistic and money hungry.

Great location, very cool home.
The house on Colton st is just a minute walk to the beach, we would walk their a couple times each day and I took jogs in the morning.
Mike was able to be flexible with our dates since we needs 9 nights, which is hard to get anywhere (usually only per week). And they refunded the security deposit within a few weeks.
They had a GREAT bbq station outside and a fun balcony. PLENTY of sheets, towels of all kinds, and laundry facility. Everything you would ever need is in the kitchen. You don’t need to bring any spices or oils or anything, they have it all. You just bring your basics for cooking. Great kitchen, great bathrooms & bedrooms.
I took off one star for only one complaint and that is that the first night we stayed there
several of the beds (in the bunkbed room) had sheets with strong odors, one smelled of dog. Few others with strong soapy/​perfume smell. It ended up fine because we could wash the sheets the next day and I found out there are more sheet sets in the closets. It did make my first night bad, but all the rest of the nights were good. Great that there is lots of laundry soap stocked, but need more unscented laundry soap.
Thank you very much for the home!
: D I loved the half inside half outside shower!!!
The owner/​manager of the house was very nice and very helpful. Thanks Doug!