NOTASNICEASTHEULTAINFASHIONISLAND. Generally I don’t buy as much at Ulta as I do at Sephora, but some products only Ulta carries. A few times I have had a couple of small returns and without fail the assistant manager at this location, a tall blonde woman named Naomi, always gives me a hard time. Even when I have the original packaging and receipt and am well within the return timeframe. It is amazing that she never fails to hassle me about any items I try to return and either tries to talk me out of returning the item, or gives me a dirty look and tells me not to buy other products lest I would not be pleased. You’d think I was asking her to hand me money back out of her own wallet considering how she acts. The most recent encounter with Naomi was astonishing. I brought an item I had never used, in original packaging, and with the receipt. She told me that she would not return the price I had been charged for the item($ 42) because I had a $ 10 credit on the purchase receipt from another return. She claimed that as a result I was only entitled to receive $ 32 back for an item that cost me $ 42. I tried to explain to her that had the $ 10 credit had no relevance and that I was owed $ 42. She could not comprehend what I was saying, and finally in frustration I asked to speak with her supervisor. Naomi rolled her eyes and went and got her supervisor, convinced I was wrong. Her supervisor(the store manager) sort of understood what I was saying, but gave me a speech about how the $ 10 credit meant I could only get $ 32 back on my credit card because of their computers. Disgusted, I left and went to the Ulta at Fashion Island, where they promptly refunded my credit card the $ 42 for the item. The net/net: the management at this Ulta is arrogant despite being mathematically challenged and computer challenged.
TJ S.
Place rating: 5 Yorba Linda, CA
Went in for hair clips and a very nice woman named Jessica helped with some questions about my hair and I ended up buying a great product! Really happy I went in!
Madison P.
Place rating: 1 Huntington Beach, CA
Worst store ever. Advertise free frizz Friday blowout and then cannot accommodate customers. I drove to the store only to be told that they overbooked. No thanks, if I want to buy beauty products I will go elsewhere. Also the manager needs to learn customer service. If probably would have bought some products from them if they had been nicer.
Brittany P.
Place rating: 4 Costa Mesa, CA
I just recently discovered Ulta after trying to find the least expensive way to get my favorite shampoo and conditioner(Redken All Soft). When I decided to check out their website, they were offering a deal on Redken products! LUCKYME! Usually, they offer the 33.8 oz bottle of shampoo for $ 24.50, same size conditioner for a few bucks more. I didn’t want to make an online purchase because I wanted my goods ASAP(even though they seem to always offer free shipping over a certain easily surpassed dollar amount). I went into the store and the ladies were super friendly and helpful, which is weird because I am used to having terrible experiences in beauty stores when it comes to the women who work in them. Often times they’re uppity bitches, but not at Ulta! I was impressed. I had printed a coupon from their website online, but didn’t even need it because the girl who rang up my purchase added it to my order without even saying anything. She asked if I was a member of whatever program they have, I said no, but now I am because it is free and awesome! I get emails with discounts, coupons, deals… and with your membership comes special perks like a free eyebrow wax on your birthday! I appreciate businesses that give back to their customers and try to offer the best deals… Ulta rocks!
D p.
Place rating: 4 Newport Beach, CA
Jennifer rocks with hair! She really listens and understands hair and the person plus great price!!! If you want great hair call Jennifer at Ulta Beauty. Great facial and waxing, talk to Diane fantastic These two you will look and feel beautiful at a great price!!! Swing by or call.. .. .but stop being afraid or disappointed