Union Bank

the Union Bank at superior avenue in Newport Beach double crossed me. Do not ever go in this branch again. I have an investigation from corporate Union Bank pending. They are completely being investigated. Do not let these people double cross you if you go in the bank. They are hypocrites.

Let me start by saying that if I could leave no stars I would most definitely. First of all I only opened an account here because I needed a second safe deposit box. I have always banked with Wells Fargo Private bank and they did not have anything available in all of Newport Beach so I stumbled upon this bank. Well they made me open an account to get the safe deposit box no big deal but really did not need another bank account so I said ok opened the account and got the safe deposit box. Well I put some money into the account since it was there over the past year. Well the manager MURIELLE called me one day and started to question me about what I did for a living. Well frankly I was caught off guard with over 30 years of banking with Wells no one has ever had the nerve to get on the phone and give me third degree about what I do for a living. Well needless to say it was the so called manager MURIELLE who frankly couldn’t put a sentence together let alone give me the third degree. By the way my husband and I are retired from a very lucrative business and a legitimate business she made reference to the fact that they were questioning my deposits in other words she thought that there was illegal activity. At first I thought is she saying someone hacked my account she was not saying that, she was saying that i was doing something illegal. REALLY? I am a 52 year old mother of 1 and a wife what would I be doing. So I told her not to call me again and if she had a question she could call the bank manager at my other bank that has known me for so very long. I hung up and told my husband who was as appalled as I was. Well needless to say he said get the money out of the bank, I said I will. Well before I could go down there they sent me a notice saying that they were going to close the account due to the fact they thought i was showing a risk by depositing money into the bank. Well I was fuming then and went there immediately closed my safe deposit box and account asked to speak to the manager above this MURIELLE who was not able to put a sentence together, because I was done talking to her. Well conveniently the teller told me that he was on a conference call and not available. So of course I said I want his name and the person who is your district managers name. I intend to follow through with this as soon as i am finished writing this review. Just because someone makes deposits of cash into their account you can never assume it is illegal you must never judge a book by its cover. This bank is the reason people do not believe in banks and place their money in their mattress. DO NOT BANK AT THIS BANK THEY ARE THE WORST BANK THAT I HAVE EVER HAD AN EXPERIENCE WITH AND NO ONE SHOULD EVER BE SUBJECT TO THIS TREATMENT THERE IS NO REASON FOR IT AT ALL.

I have been coming to this branch of Union Bank since I opened my first savings account when I was 15. My parents and grandparents have been going to this bank since the dinosaurs roamed the earth. They have always treated me and my family like a member of their family and gone above and beyond the call of duty to help us with whatever we need.
When I was going to college out of the county, they helped my parents with all kinds of crazy last minute money transfers and wire transactions when I spent too much on books. When I lived on the East Coast, I had a terrible time with Bank of America and identity theft. They helped me sort everything out and feel secure again. Their service has always been consistently excellent.
Don’t be swayed by these terrible reviews. I have only witnessed rude customers in Union Bank, never rude service. It’s unfortunate, because these customers are the type of people that give beautiful Newport Beach a bad name. If you read between the lines, its more likely that these people were denied loans or services because they were not financially responsible or didn’t qualify. They chose to blame the branch rather than their own poor decision making. Taking out your own frustrations on Unilocal is really pretty pathetic and just not fair to businesses.

Kill yourself first… much easier than dealing with this place… expect to always be wrong, in the dark, and blamed for it all.
Like fighting the devil… they never keep track, don’t know, want me to provide proof, inconsistent rules and people don’t know, and don’t care, online banking is so difficult with them, they don’t know online banking,
Finally bitched out the manager and she couldn’t take it so she closed my account… the only way to close it since i have a overdraft account with them… good luck!

I have been a customer for 13 years and would leave this bank because of so many mistakes, hidden added charges and rude service but I have a loan from them I am unable to transfer. The branch manager and supervisor have the WORST attitude, are RUDE and do not accommodate. They are slow to respond and are argumentative when it is their mistake. Would NEVER recommend this bank and especially this branch to anyone!!!

This has to be the most horrible branch of Union Bank ever! I have been a customer for over 10 years and have at least 5 accounts with the Bayside Branch, which has always been awesome and helpful. I deposited a check in this branch ATM because I was shopping at Gelson’s. The check was not made out right and instead of calling me they mailed it back. That would have been ok if they had done that right. They mailed it back to an old business address that was over a YEAR old!!! How can a bank handling millions of dollars make a mistake like that??? If I tried to use that old zip code on my ATM my purchase would be declined! After 3 weeks and still no sign of the check I spoke to the Branch Manager Monica and she told me she was too short staffed to call the post office and try to put a tracer on it or find out what and how long it takes to make it back to the branch. She said she wouldn’t have time until NEXT week! That would be a month! How much time does she think I have spent on the phone for 3 weeks trying to get the check replaced, found or even the error explained to me??? Customer service is 0 stars. If you are considering Union Bank I would NOT consider this branch. HORRIBLE SERVICE and ATTITUDE!!!

I never thought I would find a bank worse than BofA, but this branch of Union Bank is the worst. They were more extremely bureaucratic and not interested in helping me find a solution.

I have been a member here for 20 years. I have no complaints. Always friendly and helpful, very professional. Fees are minimal and fair. 5 Stars because I cant think of anything to complain about, and with a bank, thats good. thanks!