A & A Laser Electrolysis and Skin Care Associates

I’ve been happily going to A & A for over a year — so it’s about time I write a review! Being from Manhattan, I was nervous to start hair removal treatments in a new city. However, A&A completely surpassed any services I had in NYC! I rave about it to everyone. I started with laser for underarm and lip with Stephanie, which have given me great results — I never need to shave or wax anymore. Then, I added electrolysis for my eyebrows and full bikini laser treatments. I was super nervous to start laser in the bikini area, but I always wanted to so I took the plunge. Not only is the service reasonably priced, but I saw amazing results after my very first treatment! I wish I started sooner and would recommend laser over waxing any day! It is actually a way better, quicker experience for me than bikini waxing. Electrolysis, on the other hand, does hurt but is worth it for the more permanent results. Linda always gives me small containers of salt and cream to take home to treat the sensitive eyebrow area. I don’t know what I would do without Linda in my life :)

I’ve been coming to Lee and Linda for almost 10 years! Not one bad thing to say. It’s reasonably priced, works very well (I’ve reduced the hair in so many areas), and Lee and Linda are the best. They use the top of the line machines and great techniques. I think the complaints that a few people are making have to do with the fact that laser and electrolysis are not always as quick and easy as we want them to be! But if you’re persistent and come regularly, they will work.

I have been coming here for 4 years getting treatment on my face. Every 6 weeks. My negative review isn’t based on the fact I still have hair after 4 years, it is because of their prices. I have paid $ 50 for my laser facial treatment for years and all if a sudden they raised their prices. If it were reasonable I wouldn’t have minded but my $ 50 treatment turned into a $ 250 treatment. How does a business inflate their prices by 500%!!! I am so horrified. They have lost my (and the 4 other people I referred to them) business. Stay away from this place!

I bought a small area groupon and have been so happy with the result. The staff and the technicians are always accommodating to my schedule and helpful. Above all, the hair I wanted gone is gone. I felt no pain and my technician (usually Stephanie) always answered all my questions and went above and beyond to make sure all my hair was gone.

I tried to make an appointment multiple times, Miriam was very rude and condescending each time I spoke to her. There’s a nice young lady that works there who is very sweet and tried to be accommodating, but I’ve decided to take my business elsewhere

My experiences at A&A were negative and I would strongly recommend people to avoid this establishment. I certainly will never return.
I purchased a groupon for laser hair removal of my legs. To begin, the groupon was advertised for two full legs, but when I arrived I was informed it was only for one leg. After pulling up the groupon information that specifically stated two full legs, they were forced to honor the groupon. The technician complained bitterly about having to honor what she called «groupon’s mistake».
I had six treatments in total. The first five treatments were with a technician named Lee. I explained that I have incredibly sensitive skin and I was concerned about being burned. She started the first treatment on a low setting to protect my legs, but increased the strength of the treatment with each session. On the fourth treatment I reported to her that the treatment was too strong and was both painful and leaving marks on my legs. Despite this report, she turned the settings higher for the fifth treatment and I wound up with burns on my legs after the treatment that were painful and took about two weeks to heal.
I have two additional complaints about my treatments with Lee. On three of the five treatments that I received from Lee, I undressed and started my treatments in one treatment room. When a different treatment room (with a machine that Lee felt was faster and more convenient) became available, I was asked to dress, change rooms and start the treatments again. This was both uncomfortable to do halfway through treatments and I believe it was distracting for Lee. Since Lee never marked the sections of my legs and just declared that she knew which areas she had done, she missed sections every time. Without fail, after all five treatments with Lee, there would be a section of my legs that would not get red like the rest of the legs and where hair would re-​grow normally within days (different from the sections of legs that had received the treatment).
On my sixth and final treatment I was able to see a different technician. On this final treatment the technician listened to me about my prior burns with Lee and turned the settings down. In addition, the technician marked my legs to ensure she covered the entire area and all areas responded evenly. She also used aloe to sooth the treated areas, a significant comfort.
I spoke with the owner of the business, Linda, and explained my experiences with having a significant area missed on every single treatment with Lee, having the burns after the treatments, being moved between treatment rooms in the middle of the treatment and feeling that I had not received reasonable treatment. Linda listened to my concerns, but did not offer to rectify any of the situation. I expected her to offer one complimentary treatment to compensate for the consistently missed areas. She did not. Instead she offered continued treatment at what I considered a very high price. I found this an unacceptable response and have chosen a different establishment for the treatments that will cover the areas Lee missed.
I urge everyone considering A&A to avoid this establishment due to their inconsistent treatments and the burn injuries that I received during my treatments.

For background, I’ve been to six sessions at this office for laser hair removal on my face (side burns, chin, neck, and around the mouth upper and lower) and electrolysis to shape my eyebrows (only two or three sessions of that).
First, the good. The technicians are, as far as I can tell, all competent. There’s ample meter parking nearby. The waiting room and facilities are comfortable, and they offered me a complimentary bottle of water while I waited. They have Saturday hours, and scheduling my appointments at a workable time was usually not difficult (but see below. Scheduling an appointment is not the same thing as receiving that appointment). The prices didn’t bother me, but I’ve never (yet) been to another hair removal office, so I have no basis to compare their prices.
Then, the reasons I won’t come back. My time is worth nothing to them. They always called a day or two beforehand to confirm my appointment time, and then they repeatedly (though not always) missed those appointment times. Today, while she was already late to my appointment, the proprietor took a phone call. She then delayed further to eat. For each of these things, she explained condescendingly to me the necessity to do this thing instead of satisfying her pre-​existing commitment to me, and wasn’t I such a dear for waiting patiently. Her unprofessional time management shouldn’t have been my problem at all, and it won’t be again.
Further background, I’m a transgender woman, and I present myself authentically as a woman everywhere I go, including this office. Multiple transgender women whom I know recommended this office to me. The proprietor talked to me at length about her associations with the transgender community and framed herself as an ally. She consistently referred to me with male pronouns. She never asked which pronouns I prefer, and I did tell her several times that I’m a woman and she should refer to me with female pronouns. But the next time I would see her, she would refer to me with male pronouns again. While talking about someone she had known in the past, she once said «But he was just a crossdresser». She (a non-​transgender woman) was consistently more interested in telling me (a transgender woman) what it’s like to be a transgender woman than she was interested in hearing my story of what it’s like to be a transgender woman. She is not an ally. She is an exploiter.
She also asks clients not to bring their cellphones into the office. There are signs up requesting that cell phones be turned off, and then she specifically asked a man not to go back to his car for his phone when he mentioned that he was going to pop out from the waiting room for a minute to grab it. That makes enough sense; if she doesn’t want cell phones distracting people in the office, then it would be better if he didn’t retrieve his. She then explained that the signals give her migraines. This woman consistently explains her own failures to meet commitments and neuroses to her clients, while implying that her reasons (which are entirely her responsibility, not mine) should absolve her of responsibility for the inconveniences and hardships she causes us.
If it seems like all of my complaints revolve around this one woman, that’s because they do. The rest of the staff have caused no trouble for me. Without exception, they seem like competent, considerate human beings. I would be unsurprised if they have similar complaints about her, but they’re too professional to complain to clients about their boss. The proprietor herself is competent at performing electrolysis when she eventually does it. If it wasn’t her office, I would simply request never to have an appointment scheduled while she was present again. But it’s her office, and I decline to subject myself to her nonsense again.

This place does seem to have many costumers when I was there. The staff are all nice, but I just don’t think they do a good job. I went there for laser hair removal. I did for 6 times and there are still a lot of hair left. My friend (same race, started with same level of hair) did only 4 times at another place and hers were all gone. I told this to the staff and they said people are all different?! But that is too much a difference! While I was there, they just told me to come every 4 weeks, never checked whether that is the right duration for hair growth. While my friend’s place looked at when new hair started to grow out and adjusted the frequency. They kept telling me it is hair reduction, not hair removal. But I did see hair removal from my friend. I have the feeling that they intentionally or unintentionally do a poor job, and make you to come back for touch-​ups. They have been keeping telling me that touch-​ups are necessary and what I did is just hair reduction.

LOVE! Newton’s hidden gem. I’ve been going to A&A for almost a year now and I very satisfied with my experience. I have been getting a combination of laser and electrolysis. It’s working great! Patience is defiantly a virtue when dealing with hair removal. I love how A & A is open 7 days a week; super convenient! I’ve had treatments from Elana, Linda, and Lilla. The prices are very affordable. Everyone I’ve encountered is professional. Linda (owner) has been in business since the 80’s I believe, and is great at what she does. Some say plastic surgery is addicting, I am starting to get addicted to hair removal! Ha!

I’ve been coming to A&A for various areas since I went for the first time last year. I still love this place. Everyone who works there is super nice and friendly, and the prices are very reasonable.
Their machine is very good, and it’s not even close to being as painful as another machine that was used on me. My skin reacts really well to the treatments as well (I don’t have red blotches/​bumps/​irritation).

I was hesitant about laser hair removal after a bad experience with a laser skin care treatment, but after visiting A&A I can’t believe I waited as long as I did. I waxed for years and with all the money down the drain from waxing I could have had permanent results in fewer treatments! A&A is amazing, its so clean there and everyone is very sweet and helpful. I researched laser hair removal a lot in advance and their prices are excellent too. For anyone considering laser treatment, I would absolutely recommend that they go here. Also, it hurts waaaaaay less than waxing and the whole procedure was over in 10 minutes!

Linda is wonderful. I’ve had 6 treatments and am so happy with the results. I will definitely go back to A & A for future laser treatments. The receptionist Jean is lovely as well. They are so accommodating and it is not intimidating at all. I was also shocked that it is nearly painfree and quick!

Linda, the owner, performed 2 out of the 3 underarm hair removal treatments I had from A&A. She is great, and I highly recommend her. She is informative and knowledgable and her facilities are very clean. The treatments were more effective than other treatments I’ve received at different laser hair removal businesses.
I appreciate her honesty and sincerity, qualities I don’t normally associate with the beauty/​body care industry!

I am also one of the customers that got screwed over by the closing of Beauty and Bliss in Brookline. Went there for my first 3 treatments and then discovered they went out of business — no warning, nothing. Thankfully Groupon refunded me for the last 3 treatments and then I came across A&A on Eversave. On my first visit, I do admit being skeptical after walking up the old carpeted stairs and down the hallway surrounded by wood paneling straight out of the 70’s. The office itself is also tiny and very bare bones — nothing like the spa-​like atmosphere of Beauty and Bliss — and you nearly bump into the front desk as you open the door. BUT the office is clean and Linda is awesome! She does a great job and she is super friendly and remembers me every time. In fact, I am have continued to go there for other laser hair removal treatments even after my Eversave ones were used up. And I am even recommending a couple friends to go. I have friends receiving treatments from other places and they always talk about how painful it is. I don’t know if it’s the machine that they use at A&A or just that Linda is so great at what she does, but I don’t think it is painful at all. Completely different experience than from B&B. And Linda is great at covering everything — doesn’t leave one hair behind! Unlike other places that can be stingy about how much of the area they cover and will try to charge extra. It’s always a quick in and out and parking is easy (meters) right out front. Highly recommend!

Love this place! The owner Linda is so nice and accommodating to busy schedules. She just really is all around nice. I originally came here from a groupon type deal I bought, but decided to continue my sessions after because I liked it so much. Just one thing to be aware of, it’s a no frills place, but the results last. To me that’s all that matters.

I was one of the people screwed over by the closing of Beauty & Bliss in Brookline. When I saw another deal (this time via eversave rather than groupon), I was tempted but skeptical. Boy, am I glad I went ahead and purchased!
I’ve had 4 treatments so far on my bikini line, done by Linda. She is great! Very nice and accommodating. Whereas B&B was very adamant about only doing a tiny little patch of my bikini area (basically, I still wouldn’t be able to wear a bikini without additional hair removal), Linda is happy to do as much or as little as you want. I will definitely be back to A&A for other areas!

This was my first laser experience and I was amazed at the lack of pain. I signed up for my sessions with a coupon from eversave and was a little apprehensive but Linda but my worries to rest. She was very informative and answered my questions as well as kept me comfortable throughout the process. I’ve gotten Brazilian waxes in the past and this was so much more comfortable. The only downside was the thin doors in the offices, I could hear the conversations between the technicians and the other customers which meant TMI in some situations. I’ve already booked my next session.

My first laser hair removal treatment with Linda was great. She knows what she is doing– even teaches other techs from around New England. And she was thorough. You can’t be shy about her seeing your vajayjay, but she gets EVERYTHING– all the way up including your cheeks! Hooray for Linda!

Laser is wonderful. At first thought, getting zapped repeatedly near your coochie-​snorcher with a light saber sounds kinda bad. But think of it, your bikini-​line will be like a topiary from the New England Garden Show. Yes, «hemlines» change so get police line tape and establish the Magineux Line with the tech.
On to A&A, they are very experienced, have to notch equipment and best of all, the staff is super. I find the soul-​less spooky fem-​bots that haunt other such places off-​putting.
Think it over, liberate yo’self from shaving your pits and call A&A.