Norco Medical Group

Been going here or taking my son for 4 years. We get seen by a PA quickly. It has later hours too. We have only been here for routine physicals and minor issues. I like the convenience.

Several months ago, I was having severe stomach pains and my stomach was swollen huge. I thought something was terribly wrong and I was getting close to my wedding date so I decided to go to urgent care. I had been here several times before and it was ok– no huge problems. They have always taken a very long time to bill me. This time it had been about 2 months maybe even longer and I called– where’s my bill? They told me something about billing my insurance and getting a response blah blah blah.
I finally got my statement in the mail in January. A few days later ¹⁄₂₀ to be exact, I put a check in the mail. 3 weeks later I notice they still had not cashed it. I’ve been down this road before with a doctors office and was in fact sent to collections so I called. Why haven’t you cashed my check? She asks me– are you sure you mailed it? In a very condescending voice. YES I’m sure! I don’t have just random memories (and a carbon copy of my check). She tells me she’ll call me back in a few hours. 2 days later still no call so I called her. She told me that they had my check sitting there and wasn’t sure what to do with it even though I wrote my account number on the memo line and included the statement stub when I mailed it. She said they had deposited the day prior.
Fast forward to yesterday, I have received several more statements, each time reminding them I paid and now received a letter threatening collections and in big bold letters DO NOT IGNORE THIS STATEMENT! What the heck is wrong with these people!!!
I really like the doctors here but there’s no way I’m going back after all of this! Get it together people!
UPDATE: JUST A FEW MINUTES AFTER SENDING AN ANGRY EMAIL THREATENING A HIGHER POWER COMPLAINT, I RECEIVE THIS RESPONSE: (too bad it took such great lengths to get it resolved)
From: PCMG [mailto:pcmg@hushmail.com] (EMAIL TO BILLING DEPT IF YOU NEED IT)
Sent: Friday, March 04, 2016 9:51 AM
To: Fox, Loveon
Subject: [EXTERNAL] Re: Acct #XXXXX **Urgent
Mrs Fox
As of today your balance is zero. I have applied your check.
Thank you

This review goes out to the nasty receptionist I literally just got off the phone with… 10:10 am ¹²⁄₂. When I ask a very legitimate question when I’ve just been on hold for over 10 mins I don’t except to get a mean nasty b word with a rude answer back. She alone is going to make me switch my family. Get receptionist with some proper customer service skills.

My doctor for the last 2 years is Dr. Peter Mattar, and his assistant is Patricia I receive 1^st class service each time. They have a great office staff. It highly recommend Norco Medical to all.

Totally unprofessional. Their poor excuse for an office manager «Dama.» Obviously has not been trained in office protocol. Filing a grievance with the insurance company for these inappropropriate actions and attitude.

I have been on hold for 30 minutes, listening to boring music telling me I the second caller in the que. I think this is unacceptable for any office specially a doctor’s office. I tried calling on my cell phone still on hold. My insurance company would like for me to go to urgent care before visiting the ER but at this rate I probably don’t have a choice. I think it time for me to change to Riverside Medical Clinic

This has been our family medical group for years. We also know the docs personally because they’ve taken care of the Norco High Football team for years. You will not find a more professional medical group in the area.

This office staff is incredibly rude and unprofessional, MAs assessing me is both inappropriate and illegal. They are restricted to vitals and obtaining chief complaint.
The provider I saw not only did not order appropriate lab work but was also rude and seemed very agitated that I was requesting certain screenings (screening appropriate for my age) This person (I won’t name names) forgot to listen to my heart and lungs… Which is the most basic and critical assessment for every patient… Especially since I had complained of new onset shortness of breath. Seems fitting anyone would want to listen to my lungs since that was my big problem.

I switched medical groups from Norco to Riverside because Norco was awful. You can not leave a message for the nurse, and she NEVER answers her phone. When I was finally able to leave a message w/​the front desk, it took 2 days for a return call. Avoid! The doctor I saw wasn’t worth staying for; if she’d been decent, I may have overlooked the incompetent/​overworked staff, nope.

The Worst Place I’ve EVER been to! Don’t Waist Your Time the Front Desk Is Rude I think they hate there jobs but that ain’t our problems the wait is super super long and ridiculous… AND. A employee just wrote me this «Vanessa E: actually, we love our jobs. it’s incompetent, asshole patients that we don’t like. hint hint.“6/30/2015 AND then writes a 5 star bs review on this office!

Dr’s are Good! But the staff is Terrible!

I’ve been going to this office since October 2011. Back then, I really enjoyed seeing Dr. Meshreky who was kind, intelligent and very caring. She listened to what you had to say and was resourceful in helping you in your situation. However, sometime within the last 6 – 14 months, this place took a MAJOR TURN FOR THE WORSE.
Dr. Meshreky is still there and when I did get in to see her, she’s fine, however, I don’t think I could ever get a chance to see her going forward (or haven’t in the past four months). Why? Because this VERY SMALL facility has turn into a huge hospital call center. The location is the same. The size is the same. Yet, when you call them, you get a third-​party operator who knows nothing about the doctors or how to reach them. You will NEVER be be able to speak to the office itself, nor the doctor’s assistants. You’d be lucky to get a call back after leaving a voice message. Not to mention that in the past three months, the line is constantly busy or disconnects you after being on hold for a period of time.
The complete disconnect between the doctors and the patients is absurd. I’ve never in all my life had such difficulty trying to get in touch with my doctor’s office to make just a simple appointment! One time I physically drove down to the office to make an appointment and to leave a hand-​written note with the front desk to pass on to the doctor to have my prescription filled since they were not returning the PHARMACIST’S calls for a re-​fill.
I ended up having to go to a non-​network CLINIC to fill a routine Rx. Because Norco Medical Group is too incompetent to care.
They have an Urgent Care option after hours here, however, it is so intermittent that you can never know if it’s actually open! They have hours posted, but they are rarely followed. How can one count on them being available when you need them? I just went to their sister location (they are within the Citrus Valley network of physicians) in Corona which seems to follow their hours accordingly.
DO NOT BRING YOUR BUSINESS HERE. You will be ignored and at this rate, you’d be lucky to even become a patient. I doubt you’d reach anyone to be entered into their system.

This office fails their patients in nearly every way possible. If you’re seeking professional medical attention, you won’t get it here. Your health is nothing to leave in the hands the amateurs at this office.

Dr. Castro is awesome. The front desk staff on the other hand is horrible. I’ve tried calling all day to make an appointment for my son but I can’t get through at all. Each time I’ve had to wait on hold for over 20 minutes!!! I can’t wait on hold for that long at work. This is absolutely ridiculous! And none of the medical assistants answer their phone either!

Dr. Nelson doesn’t seem to take his job seriously. He acts like he doesn’t have time to listen to all your concerns and cut me off while I was describing my daughter’s symptoms. The front desk staff are okay, not rude, but not particularly inviting either.
The worst issue I had was when I took my daughter in for an ankle sprain and Dr. Nelson told me to make another appointment ASAP because she needed to update her shots. So I make the next available appt., 1 week later, and come in. The nurse looks at my daughter’s immunization record at the door and says she’s up-​to-​date and sends us on our way. A month later I get a $ 20 bill for that «visit» in which she didn’t see a doctor, never made it to a room, and had NOTHING done… not even vitals or weight taken.

I have been going here for about five years and will continue to. Most of the doctors are competent (Meshreky and Taylor are very kind and understanding). However, Dr. Nelson is a complete joke. I went if because I was incredibly dizzy, throwing up constantly, couldn’t walk, shaky eyes. I go in with my mother and he says «well she needs to go get a CT at the ER because I think something is wrong with her brain.» All while my mother was trying to tell him what had been going on and him blowing her off resulting in her saying, «why are you being so condescending.» I ended up going to the ER that night because I couldn’t take the nausea anymore. I went in and the doctor pretty much laughed at me and said I just had vertigo and all of my symptoms were textbook, which is cured by over the counter MOTION SICKNESS medicine. The fact that he could not even say I had vertigo was ridiculous and caused me to spend way more money than I had to.
I will also never see Dan because he is one of the rudest people I have ever met.
I have never had a problem with the staff.

They recorded my appointment incorrectly resulting in me missing my appointment. They were not helpful in trying to resolve the issue. I like Dr. Meshreky but hate the staff, especially the one at the front desk. After 5 years of patronage, I felt I deserved better. Leaving for another doctor.

Girls in the front are little to no help. I wait months for appointments just for them to get cancelled and pushed back even longer. Went to dr Taylor 4 times about one particular medical issue, spent 80 bucks and just ended up calling my insurance for a referral to a specialist because she thought she was doing a fine job. Ended up being a very serious skin condition that was eating my skin pigment. Thanks Norco medical group for always dropping the ball!

Doctor’s are great here– however trying to get an appointment is the worst! You have to wait on hold for 20+ minutes and the staff in the front can be unpleasent at times. I love Dr. Minesinger however her schedule is always full even when I call for a same day appointment– Then get hassled when I ask to see another Doctor, becuase they are not «MY» doctor, give me a break. I couldn’t see her when I had strep throat. Hate calling the call center– it was the worse thing they implemented in the practice. But do love the doctors!

FIrst things first — I’m not a big revier kind of guy.
However, this morning I called into Norco Medical group for a same-​day appointment. The awesome team at the front desk was able to squeeze me in to see my primary doctor. Whew!
I’ve been going to Norco Medical Group for many years and have come to know many of them like my friends. The front desk was slammed, but still smiling and checked me in right away.
My doctor’s MA is awesome! She’s friendly, and puts up with my need to empty my pockets before getting weighed in. Then, she knows I’m gonna ask how my numbers this time compare to the last time.
Then, there is my Doc! He’s great, he listens, and he works with me on meds or other test procedures I might want to have to reduce my anxiety… which isn’t often.
Let me put it this way: one time, some paperwork/​insurance thing happened and I received a letter stating I couldn’t go to Norco Med Grp anymore. I called begging to be let in and they did!
The reason I take the time to write this is because we often write to complain, but not really to compliment.
These guys rock and wouldn’t go anywhere else!