Kauffman Tire Service

Now that Robert has retired, I would not take my bicycle to this store! First, I brought my RV van in to replace the back tires. I explained the vehicle could not be put on a lift. They give my job to a rookie and what is the first thing he does? Yep, attempt to put it on a lift! I stopped him and demanded someone who knew what they were doing work on my vehicle. Next, they mount the tires whitewall out when the front ones are mounted whitewall in. When I called to schedule a time to correct it, they want to charge me for a balance. Guess what? The 2 new tires have lifetime balance! I’ve used this store forever but no more.

I wouldn’t recommend this shop to anyone. My wife has been fleeced twice now, both times she went without me. She drives a Mazda 3, very common and relatively cheap vehicle. Two brake pads for her front tires? $ 149. Two new rotors? $ 80 apiece, $ 160 total for two tires. ‘Brake flush and fluid’ — almost $ 100.
Meanwhile, an entire four wheel kit for a Mazda 3 brake pad and rotor set costs $ 120 online or in an auto parts store. Complete joke.
Tried to call and be reasonable, was told ‘the price is the price, we will swap you to cheaper brake pads but that is all we can do.‘
Do not recommend you use this shop, the complaints about the incredibly excessive wait times are also true, she was there over three hours for two brake pads to be replaced. Find somewhere else to take your car if you value your time and money.

So I have a 15 wrangler she is the star in my sky! I wanted her to look bada** without having to lift her! I called around to a couple of places speaking with guys who could give me no real insight in my tires… I spoke to Corey and it was happiness at first sight! Despite me speaking non car lingo he understood what I wanted ! Other places had offered me these crazy expensive tires but couldn’t tell me the benefit of the price what I was getting and how my truck would ride! He broke it down for me in the most simple terms INCLUDING EXPLAINING I NEED WHEELS TOO AND NOT JUST TIRES. Which 99% of females do not know this! Long story short I would recommend them at the drop of a needle! Not only was I satisfied with the work but the price and these guys stayed late to do the job !!!

Michael and his team were very courteous and took car of the wheels and tires I brought them. Very satisfied with their work!

I’ll keep this short and sweet, because no one really wants to read a long tire shop review and I think my experience should just honestly speak for itself:
I went online to get a quote for some tires, selected my vehicle, and it said they had the tires in stock. I made a same-​day appointment, roughly an hour from when I made it. I showed up 20 minutes late, they got to my car right away. I ordered an oil change, they said I was low on oil, and said they’d just put some oil in.
They then said that my wheels were a different size and they’d need to order some tires and it’d be more expensive than what I was quoted, then they said it was going to be even more expensive than that because they looked up the wrong wheel size. They gave me enough discounts that, going home and searching it up, they were at exactly what I could price match them to — so no more room for discounts, plus they kept my online coupon and comp’d the oil change for the mixup.
I came back the next day, twenty minutes late for my appointment, stopped and ate at Shanes. Came back, waited around twenty minutes, and got my car parked in front with the A/​C running and checked me out, let me go line by line on the invoice to answer my questions, and provided some recommendations that I asked for.
Oh, no up-​sales either. Wasn’t asked once to purchase something else. Overall, the best tire purchase of my life.

Horrible place! First what is the point of an appointment if they make you wait to have your car looked at for an hour. Second they LIE when they said my tire was unrepairable due to a nail. Lucky for us they did not have the tire we needed in stock and we went to another tire store and guess what? They thought we were CRAZY for asking for a new tire! Nice try Kauffman tire!

Never again. I’ve been a customer for some years, and after this week I will never go back. Didn’t do the repairs on my first trip, and begged me to come back two days later. I told them I was under a strict deadline, but agreed to the return after a detailed promise to complete the work by noon on the next visit. I went to pick up the car after the promised repairs were supposed to be completed, butI was told they didn’t do the repairs again. No phone call, no effort to reach out to me to explain (although there was no excuse)… nothing. Now the deadline has passed and I’m up the creek.
WORST CUSTOMER SERVICE EVER!
Stay away if you want some integrity behind a promise.
I was able to take the car to a nearby competitor that afternoon where they were happy to make the repair right away. And, I’m guessing at a much lower cost!

Mr. Casey and Daren was great. They found my tire in a timely fashion after I was turned away by Firestone. They will continue to get service from me. I recommend them 10 000%.

Great service. Mike helped me find new wheels and tires that helped fit my needs and preferences. Never once felt pressured or like I was paying for anything unnecessary. Alignment, tire pressure management, all requested and taken care of professionally and as quickly as possible given the high volume of work they had.

I’ve been there at least 3 times, twice for repairs and once to buy new tires for «the rocket.» Very friendly staff, quick service for the repairs.
For the new tire purchase, they matched prices with Tire Rack. That was quite a savings, so shop around and bring your best price to them and see what they will do.
Soooo, the manager picked the wrong size tires when quoting my new ones, and since they had to bring them in from elsewhere, I was going to be significantly delayed. BUT they hooked me up with a rental car and I actually spent LESS time waiting than I would have. So overall, a great experience, but I can’t give a place 4 stars when they chose the wrong tires.
I will definitely be back. They offer free flat repair, which is quite valuable. I drive around all the industrial areas of town, and seem to pick up a nail or a screw every year.

**UPDATE** third visit I bought new tires here.
I am a fan after two visits. First time they removed a nail and patched the tire for free. That was enough to bring me back when we needed new tires.

Great Guys. Brought a car in with a screw in the tire and they repaired it for FREE! I had been previously told, by Firestone, that it needed to be replaced, even though it was almost brand new and the hole was nowhere near the sidewall. Saved me the $ 130 Firestone charge for a new tire.
Different car — asked them to rotate and balance 4 tires. The balanced them all, but only charged me for the two fronts as they pointed out how badly worn the rears were and recommended that they be replaced, so they didn’t charge me for the balance. Priced other tires and came back to them as they were amongst the cheapest and I felt like they were being honest with me

I know Unilocal is primarily about food, etc., but I must tell everyone about Kauffman Tires. And it isn’t just this one store, the one in Gainesville is also wonderful. Please give this group a chance, not just for tires, but for many other things you may need for your automobile. Charlie Russell

Really good service & great deals.

After one visit, I’m a fan. Good service for tires and alignment.
Overall, I feel like this shop put the effort into making sure they had my business. Just be aware of other car service recommendations. Read below for the details.
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I called ahead of my visit and the guy was happy to answer some questions about some tires I wanted to buy. I appreciated that. He broke down all of the costs for me. Even after using a coupon discount for Toyo tires, I was able to negotiate a total price that included the alignment, that I was thrilled with.
Once they got my car into their shop, they had some service recommendations. (You have to expect this and be prepared for this at any shop.) I needed a new front wheel bearing before they could do the alignment. So they put my new tires on the car and they were not offended when I told them I was taking my car to my regular mechanic for the repair.
* One star deduction here because my regular mechanic checked out my rear wheel cylinders and said they were fine. Kauffman might have been trying to sell me unnecessary service.
Once my front wheel bearing was replaced I went back to Kauffman for the alignment, and I got the exact same price I had agreed to earlier that week. That was impressive! AND they stayed after closing hours to do the alignment and finish the job. Total satisfaction in the end. Use your brain, stay informed, and be prepared anytime your car is being worked on.
THE END.
EDIT
P. S. — Forgot to mention, they didn’t have my tire size in stock but they ordered them and had them the NEXT morning. How convenient!

Absolutely the best service I have ever had in 30 years with car maintenance or repair. Knowledgeable, service-​oriented, and fun service people and manager. Went to three places to get estimates and they were the least expensive (by 30%). What more could you want — good prices, great service, and awesome people. Take your car here!!!

Dropped my car off to get brake work done today. I had no problems as others apparently have had with this location. Staff were very friendly and let me know what they thought I should have done. I agreed with their opinions, especially since I already knew the services that I needed. They did not offer any unnecessary services which is a big plus for service centers.
I think prices for non-​tire related services are probably a tad bit more expensive than would be for a typical mechanic, but finding a good mechanic is hard to do! Plus this location just happened to be in walking distance from a client’s office so it was very convenient and worth the extra few bucks.

I have been a customer at this location for over 2 years. I have always had excellent service. Even when it might not have been something they were responsible for. Thank you!

Worst experience! Told me I needed new brakes. Took it to my mechanic and he laughed and told me my brakes had more than 50% life left.
They also left a wrench under my hood when they were done!