Norfolk Ice Cream Company

A month or so ago my mom was out of town and so I was helping to care for my dad. He loves sugar free ice cream, so I decided I’d run by here and bring him home a milkshake. I brought my teenage daughter with me to test it out as well. My daughter got a dip of some kind of colorful vanilla. I got Dad a sugar free butter pecan shake. I had wanted to try the frozen hot chocolate here ever since I read about it. I’ve only had frozen hot chocolate one other place and was expecting this one to be better. Meh. It was okay, but I wouldn’t order it again. It was made with a ton of hot chocolate powder mixed in with ice cream and milk. My daughter said her vanilla was fine, and my dad seemed to really enjoy his shake.
Service was okay. I thought the employee seemed a little annoyed when I ordered the shake and the frozen hot chocolate, but that might have been because i had read the reviews earlier that mentioned resentment at having to make anything more complex than a scoop of ice cream. Nobody was blatantly rude or anything… but nobody was particularly nice either.
Personally, I thought the ice cream was overpriced given that it’s hershey’s. Not in a big hurry to return.

Great local spot! Ice cream is made by Hershey’s which is always consistent… I loved the banana pudding ice cream, and my wife thought the brownie Sundae was great! $ 15 for a family of 3.

NICC fulfilled a last minute order for a birthday cake for our one-​year-​old, made a unique design that we requested, and even offered to make to a cupcake so «Sweet Pea» could have her own small cake to feed herself. What great service! What great ice cream! It was delicious, and we were very impressed. Thanks to Lauren for her offer to make the cupcake even though they discontinued making those last spring.
JP, Norfolk

Authentic taste, home made ice cream. We always come here one of the nights when we go to VA beach

Good ice cream and milkshakes, but a little pricey when all you want is a little bowl of ice cream for your kid.
They also offer a military discount.

I recently bought a milk shake and it was the worst milk shake I’ve ever had! Imagine a milk shake after it’s been in the sun for a half hour, melted and liquified… this is how my $ 5 milk shake tasted 5 seconds after he handed it to me — thin milk consistency with hardly any ice cream. It was not crowded at all but the guy behind the service counter made me feel like I was bothering and inconveniencing him. First off, he didn’t even greet me or ask if I needed help. He just stared at me with this annoyed blank look. He was not friendly or helpful at all. The awful customer service and the thin consistency of the milk shake are reasons why I am giving this place 1 star. I didn’t even finish the milk shake and ended up throwing more than half of it out which is a shame. This was my last visit.

We just moved to the Norfolk area and decided to give this local place a shot because it is close to us. Their website advertises sugar-​free varieties, which had me sold. We called first to make sure they were open, finding out they would be open until nine (it was 730). When we arrived, we were the only ones in line, with one table of other guests. I asked what the sugar free options there were, and the worker pointed to the one flavor they had. I got one scoop of it. It was a very creamy, delicious sugar free treat! My husband ordered next and asked for the waffle sundae (served on an actual hot waffle). At the same time, a group of kids came in. The worker said «it’s a real waffle» and threw up his hands at the group that had just walked in and said’”it’ll take me like 20 mins!!!”. Clearly agitated that he had to make the sundae. My husband said OK and that he would look at the menu and order something else after the group ordered. He ended up getting something different just so the worker didn’t have to inconvenience himself with the waffle sundae.
Overall, the ice cream was good and we were impressed with the menu, but service was terrible. We are two new locals who will not be returning.

It’s OK ice cream place. I did not see any hot college student eating ice-​cream tonight. It’s creamy, rich and big portion, so don’t go crazy to order a big one.

4 out of 5 stars
Awesome place to bring family for a relaxing evening out… A little pricey, the service is always excellent

Went here on a visit to my old stomping grounds at Old Dominion University to try some ice cream and see what the hype was about. The setting vaguely reminds me of a Baskin Robbins with ice cream troughs set up side by side with buckets of their homemade ice cream in each. About 20 or so flavors if my memory serves correct. Don’t let the name fool you tho. This place also serves Fro-​yo, Belgian Waffles, Milkshakes, and even Ice Cream Cakes. On this particular visit I got a scoop of their «Garbage Can» Ice Cream which was vanilla ice cream with 7 (yes 7!) different kinds of chocolate themed candy. Everything from Kit Kat, Heath Bar, Snickers, Milky Way and the like could be found in my cup. For a scoop to have that many different kinds of candies in it you would think the flavor would be quite muddled. Thankfully, it wasn’t. Good ice cream and worth a return visit to try some of it on a waffle (no not waffle cone, but an actual waffle!) Check it out!

After a spicy meal at El Rey Taqueria, I thought that ice cream would be nice before the long drive back to NoVa. Norfolk Ice Cream Company sounded great, but when we arrived at 6:30 on a Sunday night, they only had tubs of ice cream full of half the flavors listed. I don’t know if they make their ice cream on weekdays, but that was an immediate bummer. The staff was barely civil, college student help, nothing more. The place is expensive too. 3 single waffle cones came out to $ 14.55 (my daughter got an M&M waffle cone that was slightly more expensive than the others), and the ice cream was fine, nothing that knocked our socks off.
I opted for the chocolate peanut butter, my wife got strawberry, and my daughter got sucked in by the «superman» flavor, which is nothing but colored vanilla ice cream.
Most people won’t care, but the college kid working that night stood on the counter by the window (yes, the one where customers sit) to pull up the shade, as the sun went down. To be honest, he did come around later to spray and wipe that counter, but you just don’t stand where customers eat. They also don’t take care of the bathroom. It was clean, but there was no toilet paper and the soap had run out. Cleanliness fail.
I don’t get this place. Maybe if I had come on a different night, when there were more ice cream choices and the staff looked more alive, I might have been more impressed. I won’t be back.

It’s parlor style ice cream at it’s best! Butch is always a fantastic host when you walk in. The ice cream is original and always tasty. I love local business, but I hold a special place for those «where everybody knows your name.» Great flavors, and I will always recommend getting the shake of the month, you can’t go wrong!!!

Very Very Very good locally owned homemade ice cream. I highly recommend the Road Trip flavor. It’s chocolate, peanut butter and chocolate brownie. They also make a great shake here. When you ask for a large shake, you get a large shake, not one of those small things you pay a large price for at one of the corporate ice cream stores. Go tonight!

Nice to have a good ice cream place nearby… I think. After a good long week of moving in to a new place, we decided to take an ice cream break, a quick search lead us to Norfolk Ice cream Co. (only 8 blocks away).
I had a double cone of «Garbage Can» and «Road Trip?») Great service, very good ice cream. One minor complaint, that I feel strange even complaining about… the chunks, be they brownie or candy bar pieces, were really almost too big. That really doesn’t sound like a valid flaw when it comes to ice cream.
We will definitely be back.

I have been to Norfolk Ice Cream Company a few times, Butch and the rest of the staff are very friendly, greet people by name, always have a minute or 2 to chit-​chat. The Ice Cream is awesome, something for everyone, and always a no sugar added/​Low Carb flavor. The Almond Amaretto was so great, we have special ordered it as my birthday cake :-) HIGHLY RECOMMENDED

Last year, the Norfolk/​VA Beach area was a pit stop on a road trip down (and back up) the East Coast. Before heading out and continuing back to NY, we decided to try and find a local ice cream shop for the road. Thanks to our GPS we found this little shop in the middle of what looked like a college campus. It was very quiet around — it was Memorial Day, and students were already gone for the summer — but the ice cream shop was still open. I got a scoop of my favorite flavor (chocolate chip cookie dough), while my girlfriend got the mint chip flavor. This ice cream was amazing… the ice cream was very milky, and unlike a lot of other places they actually put a fair amount of cookie dough chunks in as well! The shop-​owners were very kind and gave us a coupon for the next time we make it back, and the prices are very reasonable for home-​made ice cream.