Pearle Vision

The doctor was very nice, but my appointment was late getting started. The main room was very cramped, and I felt as though there was very little room to browse frames around the staff desks in the center. The rest of the staff was rather chatty and loud with eachother and not overly concerned with helping me find the right frames. The whole scene felt more like high school home room rather than a place of business centered around customer service. I can’t say I’ll be back.

This is my second time having an eye exam here. I was a little put out because I had to wait about 20 minutes after my appointment time to be seen, but my irritation quickly faded because the staff was so friendly.
First, they have eye exams on Saturdays, which is really nice for those of us who work 8 – 5 Monday through Friday. I hate to take off work for things like that, so I really appreciate when a business caters to the standard work week schedule. I know they’d probably like to enjoy their weekend too.
As far as the doctor himself, Dr. Clayborn, he is very good. He saw me quickly once the preliminary testing was complete, did the eye exam fast, fitted me for my contacts and even noted that I had an eye infection and prescribed me some treatment for it (yes, evidently I’m the smelly kid with an eye infection!).
The service was fast, courteous and professional once I got in and got going. I also was able to order my contacts and check out pretty quickly and no one pushed the purchasing of additional products on me more than just inquiring whether I had any use for additional items — such as new glasses or sunglasses.
I’ll probably use them for my eye exam next year too.

Not much went well with our visit. We had 4 consecutive appointments 10 – 11. The assistant was late making everyone’s appointments late. Got in for the first one 30 minutes late. Guess the doctor felt he was too vip to do the assistants job so he just chilled and we all waited on her. Even after she got there she was nonchalant, no rush. To top that off they were not prepared for someone in a wheelchair at all. It was a chore getting my daughter anywhere and to even have the exam. Forgot we lived in a world where the handicapped needs are less important. Cancelled the last appointment because we were there so long and we had other stuff to do. The selection is not much and with vision insurance paid over 200 for a single vision pair of polycarbonate glasses. Also waiting 3 days is a bit much when most places do them in a day if not an hour.