They were very quick to schedule a consultation, which I appreciated. The woman who came was very thorough, she paid attention to our budget and I trusted that the work would be equally excellent. They asked if we had special areas of focus and whether any places needed special handling. I wasn’t home while the work was done. It felt really, really nice to come home and not have to clean. They got the corners clean! Whatever products they used were not overly fragrant. My dogs loved them and seemed very happy upon my return.