Laser Quest – Norridge

My son had an awesome experience at a birthday party yesterday. The boys Marshall was named Harleyquinn. I hope that is spelled correctly. She was great he was still talking about the party this morning and made me promise his next party will be there. Thanks Harleyquinn

It was a very fun experience and I loved the fact that we got to choose our own codenames. The staff was so friendly as well! Will definitely come back again.

The course is big with lots of room and places to hide and scope your targets, buuuuuut… their gun accuracy is wiggity wack. Sorry im a stickler for that.

They claim you get 20 minutes of laser tag but yet they only gave 12 minutes!!! Total rip off!!! We will not be coming back. I now see why they got bad reviews. The staff is rude over the phone as well. The lady on the phone basically hung up on me.

This was the first time I went laser tagging, and it was incredibly fun!
I went with a student group from my university and it was a bit awkward at first since we were playing with some ⁹⁄₁₀ year olds. It got much less awkward as these ⁹⁄₁₀ year olds beat all the college kids at laser tag.
What made this place exceptional was the customer service from the staff. Evelyn especially went above and beyond to assist our group. Because we were on a university sponsored outing, we qualified to use a tax exemption form (our university is non-​profit and doesn’t pay taxes). Unfortunately we had forgotten to print out the form before going to Laser Quest. Evelyn personally took responsibility and tried for over 30 minutes to help us print out our form.
The computers there are really slow and even though we weren’t able to print out the form in the end, I really appreciated everything Evelyn did to try to help us. She really showed commitment and had excellent customer service the entire time!

I went there for the 1^st time w my 7 year old daughter. At first she was afraid because she didn’t know what to expect. But let me tell you, it was a blast! Customer service was exceptional! There was a lady employee, forgot her name, that went above and beyond her job duties. It was a two player game and this employee went w my daughter the whole time looking and shooting at me. My daughter wants to go back there to see her best friend aka laser employee… wish I knew her name to thank her again. Definitely will go back there and it was a great time ending the year… definitely recommend it to everyone: D

We had a party on Saturday at 11:40; we were the only party there for almost an hour which was wonderful. We received a nice welcome and a lot of attention; The staff and games were well organized and kept on time.
The only negative I have to mention is 2 of their basketball hoop games were broken so there were few games for the kids to play between the 2 laser tag games.

Nothing better as a parent then in the AM talking to the kids before school and informing them that after lunch at work you will be playing laser tag all afternoon while they are at school. The look they give you is priceless. My twelve year old’s advice was to not have a heart attack. Great advice lol.
I attended a team building work event at this venue, private party so we had the whole place to ourselves which was nice. We had the usual munchies in one of the party rooms which was kind of entertaining, the room was decent size but given the tables in it, it felt mini kid size (think attending a little guy birthday event party room).
Marshall was our Laser MC and he did not disappoint, he diligently explained the house rules to us before each session and helped direct us to suit up. I also get the feeling that he likes to hear the group call out his name — Marshall Marshall Marshall!
Cool factor in that we got to pick our own team and individual names, up to ten letters, my team was ‘Make My Day’ borrowed from Dirty Harry and my code name was Hrbngrdoom (harbinger of doom).
The laser room itself was a pretty good size and had plenty of room for us to scramble around and try different strategies, up high sharp shooters, in the trenches laser to laser combat, or pick a shadowy spot with a vantage point and try your hand at sharp shooting until someone raids your foxhole.
Given all this, the kid in you is bound to come out, I know mine did. I emerged from each session sweaty, ready for some water, cool down, and then lining up to do it all over again.
This was tremendously fun and a great group activity. I highly recommend it and plan on bringing the family back to give it a go. Angie from NS Elite, take note, potential future group event idea, albeit different venue obviously.

Decided to have a birthday party here against my better judgement. The whole experience was not good at all. We were rushed the whole time we were there from the time we arrived to the end. I scheduled it early to avoid crowds, being rushed, etc but that’s what happened anyway. the employees wanted to move the whole party an hour even though we were the ONLY group there, then they rushed me to pay, to finish up with the party room and leave. I do not recommend it to anyone for parties. The prices are high and the time in there is not worth it. Needless to say the games are 15 minutes and the place does not have enough games out in the common area.

GO SOMEWHERE ELSE!!! DON’T SUPPORT THEM! PLAY MINI GOLF OR FIND ANOTHER LASERTAG PLACE.
I’ve been here once before and had a decent time playing some laser tag with my son and his friends for his birthday. We came back this year to have some light fun. The only problem I had was when upon exiting the maze, my son discovered he had lost his phone. I immediately informed the staff, telling them exactly where he lost it. This was before anyone else had entered. They said they’d run in and grab it. I waited patiently as another large group of roughly 20 players, adults and kids, went in. A few minutes went by without a response from the staff. I offered to go back in myself and call the phone. They wouldn’t allow me back in, and didn’t even consider any other solutions to finding the phone. We’re talking about a $ 280 smartphone here. It was bad enough I had to pay $ 9/​person each time for a group of kids to play three times already at that point. I explained that we knew where the phone was, we could call it, we could help find it ourselves without interrupting the game. Our offers were completely ignored. We were figuratively pushed aside, so that the games could go on. All I was offered was a scrap piece of receipt paper to scratch my information on. They said they’d call when they found it, and that they would continue to look at the end of the day (after another thousand players) when they could turn the lights on :) And then they politely suggested I ‘can go home now’ The best part is, after I email the corporate office my concerns about the policy, I receive a response that echoed the apathetic tone the staff had given me. They ‘apologized’ for my loss, and continued that the staff did ‘everything they could’ to find the phone, and then wished me a pleasant weekend.
This should’ve been an easy situation to deal with. Run back in, call the phone, find the phone, go home happy.
That didn’t happen. What did happen is they ignored me, let a hundred other people into the space, and told me to go home.
I understand accidents happen, and I realize it wasn’t their fault, but please have an ounce of sympathy for your customers.
The least they could’ve done was offer me a credit to come back, even on a weekday, after hearing about our loss.
All told, it was a $ 500+ experience. Thanks laserquest!

I really, really, really don’t like coming here. Unfortunately, people I know still choose to celebrate their kids party here, other than that I would never step foot in this place. This place is filthy and half the games are always «out of order» and they have a poor selection. Who wants to wait in line to play an arcade that will most likely break down then when it’s your child’s turn they can’t play.
Another thing that I don’t like is that in the laser tag room, they mix the teens with the younger children. That just doesn’t make sense to me. Listen, I would just suggest walking across to Puttin Edge. They seem to have better arcades that give tickets with each game that then can be exchanged for prizes. Sure it’s a few dollars more, but it’s cleaner and everything seems to work in Puttin’ Edge.

I’ve been bringing my entire family here for the past six years, children, grandmas, everybody. It has been a reliable blast for the whole family, we celebrate every major event with a round or three of laser tag.
At our last visit, there was a new manager, Priscilla Gardener. I know her name because she presented me with her card as she laid into me with a big, stinky attitude. All these years, I have lost miserably at laser tag since I carry any kid who is too little to wear a pack. We were there celebrating my son’s 6^th. His little brother and I usually skulk in a corner sniping, check out the cool lights, chit chat, get our arse kicked and have a great time. On this visit, after paying the new manager for the whole family, clearly including a toddler, a particularly obnoxious new attendant cornered my husband as we entered the pre-​game room and told him he couldn’t bring children in to play laser tag. I was floored. She said no one under the age of six is ever allowed in the game area. She ejected us from the pre-​game room and shut the door, talking loudly over me telling me to speak with her manager.
Same rudeness and bizarrely icy behavior from the manager, but she graciously gave me her card while telling me off. It’s corporate policy, always has been, no small children are allowed in the tag arena. She’s the manager, here’s her card, she’s done discussing it. Great.
My husband sat out and let little guy run around the arcade.
The icing on the cake was our overbearing attendant, while reading the scores over the intercom through her headset, saw my friend opening a pop for my son and snapped over the PA, «Open that thing over the GARBAGE!»
Thanks for a great time, laser quest, that’s probably our last trip!

I don’t think I would have stopped in this place had I not been dragged by my boyfriend and his friend. I mean it sounded fun but I’m not a fan of Norridge or Norridge people (no offense Norridge people). It’s tucked away across from the H.I.P and when we went in we didn’t need any reservations for a normal game (of which we played three and were out of breath and sweaty afterwards). We paid each game individually because we didn’t know how long we’d stay, or if we’d like it. There was a huge birthday party there with like 20 some kids running around with us and we kept getting tricked by them, especially the little boys saying «HEY! I’M ON YOUR TEAM!» That’s a bullshit trick you should never believe!!! In-​between games they have some stand up games in the lobby like foosball. At the end of the day it was a cheap way to get out and do something fun, but I still prefer a tinier less wild version of laser quest like at Enchanted Castle. Tee Hee.

had a great time. I felt like the games wear over priced if the mini arcade was in better shape this place would be great. it needs to be more open and modernized and i think it would kill it. lot of fun on a random sunday afternoon

I was one of the Dads in charge for my daughter’s friend’s birthday party here. It is a small place filled with young boys hellbent on laser destruction. I was thrilled to compete, and to guide my 6-​year old girl through the black light maze of laser tag. She was a little scared, not of the dark, but of ambush by stinky boys. Nothing I can do about boy germs, but we had a blast shooting them back with our laser gun.
On the down side, most of the video games were broken in the non-​laser area, and the employees were clearly going through the motions describing the rules to kids who had no interest in hearing anything.

I have never had so much fun in my entire life.
I hadn’t been to play laser tag in years… I think the last time I went I was in grade school and there was a place near Navy Pier that had it…
I went with a group of adults pretty late at night (because this place’s hours rock). The music was awesome. The pillars were much better than expected. There are lots of places to hide. Lots of towers for teams to take over.
The game hosts are energetic and excited to get you started. There’s a printout of the top scores at the end… I left feeling special.
You’re going to play in a room lit with black lights. Avoid linty clothes. You’ll look terrible.

After having a a wonderful experience breaking my laser tag virginity, I was disappointed this time around. People were cheating by taking their ‘packs’ off and employees were not enforcing the rules. Half way through one of my games, the pack/​gun died. The employee promptly came over and told me this was happening all night. great, I thought, you can have it fixed in a jiffy. I have 20 minutes to tag as many asses as I can out there ;) No such luck. After battery changes and pack changes, I had less than 60 seconds left of the game. Then, the guy had to argue with his co-​workers at the desk to give me a voucher! The voucher? A buy one get one that expired in 2 weeks! Really? I pay for a game I played less than half because of YOUR FAULTY EQUIPMENT and this is what you compensate me with? No thanks.

Yes, I will admit, I love to laser tag. But what the hell happened here. This place used to be great. I went here a couple weeks ago with 3 friends for the last game (11:30pm) and geez.
The staff is beyond terrible. They don’t acknowledge you, they are rude, and they just don’t want to be there. (but i see why) All these little suburban pre-​teens go here now. Of course they were always there but its just getting worse. These little girls trying to flirt with the staff. It was gross. Go home.
The place seems to be going downhill. Sanitation is invisible. The games are broken. Its just not worth it. One good thing is that the prices have stayed the same… well maybe thats not a good thing. if they made more money the place would be better.
In the end, I got 1^st place and all the kids were salty. Thats what you get. Suckahhhs!

I had a lot of fun here. I went with a group before heading over to Medieval Times.
Basically I ran around screaming for 20 minutes. It was a good time. I’d definitely go again.

I am a snob. I hate places like this, I hate their shopping center locales, and I hated Laser Quest itself — on principle and with good reason. It’s loud, dirty, and a contrived, mindless, money sucking hell-​hole.
I also didn’t much like that my kid got called «whitey,» but that’s a decent lesson. As is my more germane bitch — it’s the same thing I said about Chuck E Cheese: Sometimes I think Chuck E Cheese was inspired by someone’s evil acid trip.
I don’t claim to be the king of clever birthday parties, but this is just gross.
Plus, who the hell wants to schlep to Norridge? It might as well be suburban… anywhere.
Blech.