Pentucket Medical – North Andover

This place is a disaster and it makes me wonder why they’re still around. Women that answers the main switchboard/​phone (after at least 20 rings) is rude; she connected me to my doctor’s office and the girl who answered that phone was even more rude! Called for referral and had to call a total of 4 times to obtain it and each time I was told something different. Went to see a NP for another issue and she prescribed an extremely potent dosage of two antibiotics (for something she wasn’t even sure I had) which made me ill for entire weekend. Another debacle: was on my way there for a procedure and the office closed without bothering to inform the patients! Imagine? Don’t bother calling the executive director, j sarro, nothing but a blowhard who will give you the typical salesman response. And we wonder why healthcare is such debacle. AWFUL AWFUL place.

I am usually pleasantly surprised by this place, but my health care demands are pretty low-​key. The staff is friendly and competent and they make referrals easy on you. My only recommendation would be to allow plenty of time if you need lab work – in my experience, you will wait 45 mins to an hour, no matter the time of day.

The good thing about this place is that you can just walk in and see a doctor. And although it occasionally requires a wait, most of the time it’s only 15 – 20 minutes. The last place I went, I really like the doctors, but scheduling was difficult and not at all timely, and waits in the lobby were excruciating.
On the other hand, I honestly don’t trust some of the doctors here. Some of them have made some weird — or wrong — calls, while others seem to have it together to some degree.

If one could define poor healthcare by a company — Pentucket Medical Associates would be the definition. We are forced to use them because no doctors in our area who are not associated are accepting new patients. We’ve seen about 6 doctors at this company. They are rude, have spent no more than a minute with us and provide no healthcare that I have been able to detect.
I believe most of their patients are there because they have no choice, if they did I cannot see how they could be happy with the service. I would have complained to them directly — but they provide no way to do that — so now it is done in public.