Tallman Eye Associates

I’m writing this review while sitting in the Haverhill office. Been here an hour an 15 mins and still waiting.

After a 30 minute wait, I was served. I stopped the appointment when I discovered that the technician was entering my personal data into a Windows XP PC. Windows XP was deemed insecure by Microsoft in April 2014. The staff seems to know nothing about safeguarding patient data. I could overlook the surly treatment and long wait times but not the IT incompetence.

We sat on the waiting room for 40 minutes. Had to leave the appointment early after sitting in the exam for another 25 minutes. Completely wasted my time…

front desk was rude and long wait my 19 year old went by herself and front desk was so incompetent I had to go myself and couldn’t believe her attitude

A new system for checkin. It’s a computer you sign in and register, not personal that’s ok. Great Doctor really liked him, he was pleasant and friendly. I am happy the see the eye doctors there.
I need new glasses, I was going to try on glasses at their optical store and see what would look good, the woman I spoke with was cold and unfriendly, not very helpful, and really was not interested in helping me.
I would say her behavior was rude. I couldn’t get out of there fast enough.
You should talk to her, that’s her job, to help people. she is part of your business and should be friendly and helpful and if not why would you want someone like that to spoil the overall experience.
I would have rated you higher as I liked the doctor and my experience with the doctor, but the optic center woman, she leaves much to be desired.

I brought my 7-​year-​old daughter because she failed a school eye exam and needed to get glasses for the first time. The front desk receptionist, optometrist, and technician were all fine and very nice. My complaint is with the optical shop. First, they refused to give me the ocular distance — which they are required by law to provide– so I can take my prescription elsewhere. Their selection of frames for girls was pitiful, but we managed to find a halfway decent pair. Then, it took more than 2 weeks for the glasses to come in, and they never even called me when they arrived! I’ve been wearing glasses for 30 years and have never waited more than a week for a complicated prescription. Making a kid wait 18 days is unaccaptable.

The doctors are nice and seem to be good.
The front desk staff has a lot to be desired. They took my insurance information when I first booked our appointments and then again when we arrived but never once did anyone say they charge $ 100 over the going insurance rates. Then check out took 20 minutes while they set everything up.
I don’t think we’ll be going back to this place.

Long waiting! First time i went there they made me wait for AN HOUR before seeing the doctor! The second visit was early in the morning and i thought waiting would be better this time. I got there on time and found out there were TWO other patients with the same doctor at the same appointment time! How can you schedule three at the same time? Again… i waited for 50 MINS. And yet they told me my insurance doesnt cover the visit while it actally does! I had to wait for them to figure that out before I pay even though I told them my coverage twice when making and confirming the appointment!
Can’t you just be more professional and prepare before patients’ visits? And please only schedule appointments when the doc’s available!
WILL NEVER VISIT!

Great doctors! Dr Allen saw me on short notice and gave me excellent care. I would recommend Dr Allen or any of the doctors at Tallman Eye Associates for all your eye care needs!