Able S-O-S Sewer and Drain Cleaning Service

First time home buyer, so all these home type issues are new to me. So here goes my story. Woke up early Thursday morning to a huge standing water puddle in my sewer drain. Totally freaked me out. Called a couple places, was feeling weirded out by some of the places I called. But one of the plumbers I called recommended Able SOS. I called them up on Thursday afternoon and spoke to a nice lady on the phone. She was so nice and made me feel calm and told me they could come the next day. We scheduled the app’t for between 8 – 8:30am. I was freaking out all day long, could not sleep. This kinda stuff gives me anxiety. I woke up super early on Friday. Took my dog for a walk and then dropped him off at daycare. Next I wait for Able SOS. Doorbell rings at 8:15am. Sunny from Able was at my door. We exchange good mornings. So far, so good. I show him the drain and the other drain stuff, holes. whatever it is called. I am starting to feel a little better. I sign the estimate, he starts the work. I think he was working for a little less than 1 hour. He knocked on my door and told me the job was finished. I felt better. Anxiety is gone. I asked him some general questions. He answered them. Sonny was nice. I was happy. All is almost well in the world.

called the company to give me a quote for unclogging sewage pipe, a tech came and quoted me for $ 450/​hr. he did whatever he could down in the crawl space and suggested to pump out the sewage first. I called another company to have the sewage pumped out and called SOS again. Another guy came and he said he can’t get into the crawl space b/​c of the smell is not good for health (well, the first guy didn’t complain anything even the sewage was not pumped out). waste of time and expensive labor. I have another plumbing company came in to perform the same work, nicely done.

After a call from the owner regarding my post I am satisfied that this company really does value their customers and this was a one off case of an overwhelmed employyee having a bad day. The resolution to our situation is just icing on the cake, nothing compared to having my wife contacted directly and be apologized to. Way To Go Able!