Ipex Home Supply

Awful custom service. Way to many mistakes and once you have paid they don’t care anymore. The granite company they use is awful as well. They double charge for certain areas and also don’t provide the extra pieces of granite that you have paid for.

Davian is the man! Thanks brother! Excellent service! Excellent pricing! These guys are phenomenal. Got a set of cabinets from them. Timeframe was 2 weeks less than expected. Thanks for the great service guys. Keep up the good work.

Teresa is a star! I came in here 2 months ago and she held my hand the entire time! I completely gutted out my kitchen and started from scratch. I have beautiful linen white cabinets with the perfect quartz countertops! Teresa worked over time to assist me and ensure that I receive the kitchen that envisioned. I would def recommend ipex to anyone!

Too bad can’t give 0 stars! I dealt with them for over 1.5 months because issues were so severe. Needed cabinets rather fast, Teresa was helpful and got them in about 3 days. After they had my money they no longer cared for prompt or quality service. ⁸⁄₁₃ cabinets were DEFECTIVE: major and minor scratches, chipped corners, doors hanging on 1 hinge. Condition so AWFUL it was shocking! Called Teresa ASAP and she passed me off to another rep who claimed someone would be there Tuesday to replace cabinets (this was on a Saturday) and that I would be compensated for trouble (that never happened!). I took Tuesday off work and NO ONE CAME! Next day a man came but brought 25% of broken cabinets– was given wrong parts, cabinet sizes etc. It took 3 trips for him to get it 75% right and then he put one of the scratched doors in the BUSHES (without notifying me he even came by)… Waited another week for replacements only to realize that Teresa’s kitchen plan was wrong. She made room for 28′ fridge (can anyone find that in home depot? i am sure it doesn’t even exist) so one of the cabinets was the wrong size. How can someone get 13 cabinets in 3 days (sure defective) but can’t get 1 in over 2 weeks??? Another mistake– I ordered one cabinet 27×24 but was given 27×30. I was so sick of dealing with them and Teresa’s attitude and lack of responsibility that I just put the longer cabinet over my sink (it was supposed to be raised to have more head room above sink). Decorative moldings were wrong so returned– couldn’t even get that right. I would have been more forgiving if she was more professional or apologetic and like any other company provided some compensation for the trouble. I should have been more selective and not tried to save $ 1k over home depot. They wasted my money and time. AWFUL! unless you want a headache and sub-​par quality then this is the place for you to get your cabinets.

Not quality products and extremely unprofessional. Would never recommend this company to anyone who wants to have a smooth renovation. Received a drawer cracked. Another set of cabinets had cracked. Asked for an exchange, told us they didn’t have our cabinet color, but can give us another one. Gave us the wrong cabinet size. The next morning they had found the cabinet in our size and color when they told us they did not have it. This «Theresa» manager has absolutely no customer service. I came in upset and she told me to get a real job and continued to insult me after I stated I wanted to be reimbursed for all the trouble we are having with their supplies. I would never recommend this company. Not only because this manager is unprofessional, this place is disgustingly dirty and unorganized and because the cabinets we received were obviously of poor quality for about $ 8k.

I am small GC, I have been in the business for about 15 years now from doing 1 family gut renovation to overseeing the construction of a 20 Unit Project. I would like to endorse the IPEX Home Supply as being one of the most professional, reliable and price competitive businesses I have ever dealt with in my 15 years of buying materials. They have everything from Plumbing fixtures from Kohler, Toto, American Standard, to every kind of paint by Benjamin Moore. Their specialty is Cabinetry for Kitchens and Baths and Floor and Wall Tiles with so many styles (Ceramic, Glass, Steel) and sizes to choose. I am overwhelmed at the customer service I have received from the entire staff, starting with Theresa, David, and James. Kudos to whomever owns this business for putting such great people in charge, the staff makes all the difference. If I could improve anything, it would be to make a more robust website that clearly allows the customer to see all the links to the various brands they carry so I can do all the researching and then take it to IPEX HOME SUPPLY for pricing and ordering
Sincerely,
Mathew