Thesignchef

Once again, more issues with this company. Their customer service is possibly the worst I have ever com across for any company. I would highly recommend going elsewhere.
They ‘forgot’ to tell me that my order shipped and ‘forgot’ to update the tracking number on my order of over 120 signs. I only found out that they were shipped because someone from a completely different company said that our signs were mistakenly delivered to them.
I contacted the representative Melissa Morris, who said she forgot to update me and my order even though I specifically asked her to do this because of my past shipping experience. They didn’t do anything to help us out. We had to organize with the company and fedex to finally get our order.
After we finally unpacked the sings we realized a couple signs were missing. I reported the missing signs and it took nearly 2 MONTHS for them to get back to me. Myself and my coworker called and e-​mailed over a dozen times with no response. The owner of the company finally got back to me, after personally ignoring us, and had the gall to insinuate we were lying about the missing signage and refused to take any responsibility. They offered us 50% off a new order. These missing signs were worth $ 1500 and they thought it was acceptable to make us pay more for them.
Overall this company is so incredibly mismanaged I don’t even know how they function.
The 2 stars from the previous order was from the good quality of our first order we had with them, which we were given free upgrades to our order that we weren’t even aware of. No one told us of the free upgrades and it was no where on our order. Although the free upgrade was nice, we were under the impression we were getting the same product for the future orders. We were tricked into ordering worse quality signs.