Carpet Depot

I am sad to say that I was a five star customer before but after my last experience, I am truly disappointed.
I went to Carpet Depot with our first home purchase, the staff was great, informative and gave us exactly what we wanted. We loved them so much that we wanted them again when we moved.
Once again, the staff was informative, friendly and listened to our concerns.
This is where the two star rating comes in. We were set up with a scheduled time, the last slot of the day, lesson learned – never again. The installers came late (but that’s not a big deal, we understand things happen), they rushed through the job, made lots of noise during the evening and close to bedtime for our neighbors, left highly visible seams, reassuring us they would go away with time and the stairs are a mess with fabric hanging over and left untucked. The noise got so bad at night that I had to ask them to stop and return the following day. As a worker, I wouldn’t be happy to hear this news and I know they weren’t happy by the looks on their faces. They returned the following evening, finishing the job.
Being told the seams would go away after six months did not happen. I called Carpet Depot and unfortunately this is where customer service turned. I explained the situation and I felt like I was inconveniencing them to return and fix the error. After a couple follow up phone calls they came over and tried to fix the seams and overhang. I can tell by the fixer’s face that this was not a satisfactory job. He was here a while trying to clean up what was done.
The end result, still visible seams, a messy staircase and disappointed customers.
It has been close to two years. I have put off writing this review because I don’t want to be «that guy» but I can’t help but feel disappointed and cheated out of a good job whenever I pass through and see the unprofessional look that I once had back at our old home.
What would I advise to you? Schedule an early time so you don’t get installers that are tired and fatigued at the end of the day, the work will show in your home. I’m not going to say, don’t use this place because I was really happy my first time, and I would like to think that everyone has a «bad day» but we are certainly continuing to feel the result of an unprofessional job. Hopefully they will live up to their standard with you that we once experienced back at our first place.

I am in real estate rental business and using that company a lot. Always have a great service and very good price. Recommend it for real estate professionals.