Firestone Complete Auto Care

The manager Chris at this Firestone got everything resolved for me. Was able to get a refund on the break job his pass crew did. I am very pleased with the hard work he put in for me to fix this issue. Thank you Chris! :)

Ok… giving this place 5 stars because they totally took care of my baby (my truck).
So I hate the dealership and being 29 I’ve finally realized that dealerships are a rip off.
To tell you the truth I’ve neglected my Tacoma and needed it serviced BAD… As in I haven’t gotten it serviced in a long while. I took it in and the service dude, Jonathan, heard me out and then some. I threw in that my steering wheel shook a little when I would brake and he was really informed! I knew I needed new brakes.
I came in without an appointment and everything was handled. It was a lot of work so I got a ride home and they called me every step of the way.
When I say informed… I mean helpful and NOT annoying and pushy. The rep was down to earth and helpful about my options. It didn’t feel like he was trying to sell me on stupid things.
When picked up my car it drove like heaven again. It was aligned and serviced and the brakes felt so good. I genuinely left happy.

People always say mechanics will take advantage of females and if she doesn’t know cars she’ll get work done that didn’t need to be done.
I’ve been doing business with the Panorama City location since my last car and never had an issue or question about the work done. Recently, i visited the North Hollywood location because I was having a hard time stopping and needed an oil change. I left my vehicle there and went to work. Chris helped me when I arrived, he called me later in the day and stated that the rotars were bad and something about metal to metal or grinding. (Unfortunately I don’t know much about cars.) I picked up my car as they were closing and as I was driving home realized I was still having to press all the way down on the brakes to stop. I assumed since they were new, i just had to break them in.
I spoke with a male coworker the next day and he asked me if i could hear the brakes when I stopped, i said no. He told me that the back brakes shouldn’t have been the issue since the car was fairly new. He also told me, issues with stopping have to do with front brakes not rear. And rotars are in the back, not the front.
2 days after the work was done I called them and explained that I was still having a hard time stopping when they just replaced my brakes. The gentleman told me that, that had to do with front brakes and they only did back brakes and they could schedule me to come for front brakes.
I’ll never know if there was something truly wrong with the rear brakes or rotars. But I do know that what I said the issue was when i came in, was not resolved. And the funny part is there wasn’t even a recommendation to get front brakes done.
I say all this to say you have lost a loyal customer, I will not be back nor will I refer anyone here.

I took my car in for a routine oil change. I was pleasantly greeted the minute I walked in. The sales person helped me with what I needed, he was polite and advised me of somethings my car may need without being pushy and respecting my decisions. I was able to get my oil change in a timely manner and it was even cheaper than what I normally pay at Jiffy Lube. They also top off my fluids and do a few other minor checks… I couldn’t be happier with the service and the personnel

I’m giving this 5 stars only in comparison with going to a dealership. They are very honest here; there are great mechanics that are happy to show you everything you need to see and they are punctual with their appointments. Working with Chris specifically was nice here, he’s a really great guy.
I brought my car in for a tire rotation and a flat, and thanks to my awesome warranty, no charge. But my poor little vehicle is old and I’m terrible to it so they found a bunch of problems. Had I brought it to a dealer, it would have cost me about twice as much and they would have never shown me what they «discovered» was wrong with it. I explained my concerns and Firestone was happy to hold off on any repairs until I arrived and took a look myself.
They have a nice waiting room with free coffee and water. I know that doesn’t sound thrilling, but that’s just your ego responding to an implied environmental schema in your brain. Free coffee and water and you’re not impressed?! Go to a Subway and see if you get free coffee. Good luck … they don’t even have it. Go to a Starbucks and try and get free coffee. Oops, THAT won’t fly.
But no… Firestone’s free beverage isn’t impressing you. But why? I mean I’ll admit me getting thrilled about the water is hard to defend, but sometimes you need to relax your culturally driven reservations about the world and realize you have it pretty good.
The very idea that you have a moving vehicle that takes you at life threatening speeds to wherever you want to go is pretty awesome.
But I know what you’re thinking now… Justin, where are the flying cars?! Where is the teleportation? I actually completely agree with that complaint, and sometimes it makes me so mad I refuse to get out of bed until a scientist stuffs me into an experimental transportation pod and I wake up on a sunny beach in Estonia… I’ll admit I don’t know where Estonia is.

I went in with a squeaky belt and some other issues that I was concerned about. I was greater by Chris the store manager who was very nice knowledgable and professional. I am always skeptical about going to any automotive shop to have any work done. I let them take a look at my car and they made sure I knew exactly what was needed and not needed. It turns out I didn’t need new belts they just needed to be adjusted. They also took care of a few other issues and I was very pleased with the crews honesty and upbeat attitude. I am a firm believer of doing the right thing. Because I was not offered services I didn’t need when the time comes I will be having this firestone taking care of any cars I own. Thank you Chris and to the young gentleman Chaz who I believe went above and beyond to make sure that I was happy and my car was healthy!!!

I was thinking of purchasing a 2006 vehicle from a nearby used car lot. The used car salesman told me the car was in perfect shape and didn’t need anything. Nevertheless I brought it to Firestone for inspection. They found brake problems, suspension problems and more. Thanks guys for saving me a ton of money. I did NOT buy the car.

I must say this has to be one of the best Firestones there are! What makes them one of the best is the great customer service, time efficiency, and the great work they provide. The new store manager Christopher is great and helps you out with anything you need. He is very nice, friendly, and knowledgeable when it comes to cars i must say. Between him and Greg, make a great store team. The service started a few months ago when i needed all new tires, oil change, alignment. Everything was done in a good amount of time and have had zero problems. I go there now over the other mechanics i used to go to. I made them my usual for alignments, rotations, oil changes… pretty much anything really. The most important thing when getting your car fixed by someone is DO YOU TRUST THEM?
I have 100% trust in that facility and the people who work there, that when i go there for a problem, its going to get fixed.

The new manager Chris was so helpful. I went in for the oil change with check engine light on, I explained my situation to him. He cared about my needs, took extra time to help me finding out the reason and assured me to come to him if in the next few days same issue arises. I am very thankful for what he did and It totally made my day.

I don’t know much about the business, but their management department is not all that strong. I spoke to a gentleman by the name of «Bryan» and that dude should be the manager. He hooked it up with the exact information I needed to know about my car. The manager on the other hand, was weak as heck with his communication skills. Cmon bruh… this other dude mike was pretty cool about expressing his thoughts on what I should do with my car problem. My advice; find a friend of a friend who knows about cars and stick with him as your main mechanic. Firestone is way too overpriced for now a days.

The alignment is the best I ever felt my car rides great! Ask for excellence and he’ll deliver it! Jonathan brings back the trust And confidence needed to get the job done! Thank you to the mechanics!

Girlfriend got a flat, we put on the spare and headed here. It was unrepairable so we had to get a new one. They said it was a free installation and we would just pay for the tire. After it was done, the guy charged us for the installation. We asked about what he said earlier and he said he must have misheard something we said and that installation was not free. He was pretty much just saying whatever he wanted to get the deal closed.
Well fast forward about 1,500 miles and the car starts pulling to the right. She takes it in and the alignment is off. Why? Because they put on the wrong tire. Since her car has all wheel drive, they needed to match the tread depth (or something tread related). So the tire may have fit the car initially, but since it was the wrong tread depth, it caused alignment issues and wore the tires out unevenly. So now she has to get all new tires, or replace the Firestone tire with one that matches the others more closely.
So in summary, the guy we dealt with, who I believe was the manager, was quite the shady character, and the mechanics didn’t even know to put on the right tire for the car. Don’t recommend using them for anything whatsoever.

I’ve gotten my tires changed here a couple of times now and I’m quite pleased with this place. About $ 93 per tire with a warranty. The waiting area is clean and they provide coffee. Which is great (if you’re a bartender, like myself) when you have a tire emergency driving home at 3 a.m. and you need to get your car in at their 7 a.m. opening time.
My most recent trip I had to get one tire replaced. I was the first one in the shop and they had it done in about 25 minutes. I’m sure they get busy and waits can be longer, but for my experience Im quite pleased.

Always such a great experience here with a team that truly cares about their customers! I love coming here and will continue to for years to come. Always leave with problem solved. Thanks Juan!

Excellent service! Quick and got the job done in no time. I was helped by Mike today, he was very friendly and understanding. At the time I arrived there was a long wait ahead of me, but Mike took the time and immediately got started on my car. I was very pleased with everything overall, I defiantly recommend this place!

Amazing Customer Service
Very friendly staff
Very honest
Incredibly quick.
Ricky the store manager is very upfront and very honest which is hard to find with any mechanic shop. Will be a lifetime customer of Firestone because of Ricky
Thank You!

Best Firestone ever!!! Such a friendly and helpful staff. They explained everything to the t. Highly recommend!

Went in today to buy new tires for my car. They all were very nice and helpful and i think i got a pretty good deal. Jonathan the manager and Onnig the technician were great. I would definitely return here again. The guy at the register (cant remeber name) was very helpful n nice as well.

I couldn’t give this place a zero star but if I could I would the last time I was here the guy forgot to put my oil cap back on and my cars motor got soak in oil and smelled pretty bad for about a month so I swear I would never come back to this firestone but today after 4years I said let me give them a chance I was wrong
1^st I parked randomly just to ask how long it would take to do an oil change and one of the workers was so rude and told me to move didn’t even bother to ask me if I needed anything then I was standing in line for a while only 1person helping didn’t even bother to tell us «I’ll b with u guy shortly or sorry for the wait time so I decided to leave I asked the guy assisting (who was outside) how long before he could assist us he said about 10mins like really Not Kool they need some serious attitude adjustment how sad they think they r here to help us when in reality if they had no customers they would no business. I drove to the one in west Hollywood and walked right in and was helped right away my car will b ready in 45mins.

Very helpful and friendly staff. Free alignments for life I’m a very satisfied customer