Hertz Rent A Car

I’ve rented cars here now like 4 or 5 times. The staff is very helpful and the cars have been great. It’s convenient for where I live, and the rates I’m able to find through AAA are great too. The cars are always clean. The parking lot is just really tight, but that’s my only complaint.

Matt made our car rental experience very easy and pleasant. His customer service skills are great.

I had the best experience renting a car from Hertz NoHo. I reserved a full size car a couple of days before my cousin and I headed to Vegas.
The day of the rental we got there early and they had the car clean and ready to go! They gave us a brand new car and a full tank of gas. Amazing customer service from all of them. The staff is very friendly and accommodating and the management is excellent!
Will definitely be going back.

Good price, nice staff very easy to work with. Much better than my last car rental experience with a different company. Quick service in and out. I would highly recommend this location. It’s worth a little drive.

This used to be my spot! I have been renting here consistently for the past 3 months while i searched for a new car. So ive been paying around 800 a month… Now i need a break for a while. Today was the last straw… They basically made us clean a the rental that wasn’t even given to us clean in the first place claiming that i smoked in the car which i had not… none of the other cars that i returned «Smelled like smoke» i think it was their way of getting me to pay for the car wash… again its cool… i think they knew this was my last rental and was just being annoying but its cool the customer service is just very bad and has gone down hill fast since the management change a few months back! They will try to avoid giving you the best rate at any cost so make your reservations ONLINE to get a reasonable rate! I’m cool for a while! I dont do unprofessional and i dont do business with people who dont respect my dollar

Excellent customer service from Matt… Place was swamped but got us zooming in and out to finish rental transaction with ease.

If I could give this specific location zero stars, I would. Worst customer service ever. Mathew Badal who is apparently a branch manager is extremely rude. I voided my transaction with them and will never be returning here. Extremely unprofessional.

This location is a franchise, they will steal your property if it is left behind. I forgot some items in the rental, they never called back and told me I left boxes, I called back a few hours later, they informed me to come by and pick it up from there office. Some of my items were missing and stolen, they tried to blame it on the car wash company, they refused to assist and told me to F off. Don’t rent a car from here, it’s a corrupt business that is running. This has happened to multiple people, I wouldn’t rent a bicycle from here.

This place has some of the best customer service and cars of any rental agency I have ever been to. Matt the manager there is fantastic! He’s very helpful, kind, and fast at getting you into a clean nice new car with no drama. Definitely recommend this spot if you looking for a great car rental at a nominal cost.

I’m really happy with the service so far with hertz. Glad I don’t use enterprise anymore … They were very efficient at this location, no complaints here. I’ll def use them again.

Horrible fucking service didn’t have car ready send from location to location waisting my fucking time dont rent from there unless you want a big headache

I can not for the life of me figure out why every single time I rent a car from Hertz it is without fail, either dirty inside and out, smelly, or has bugs!
The body shop I use when my car is getting fixed has them deliver a car to either the body shop or my work. (Which is awesome) However, the cars I get are disgusting. This every last time I rented a car it had what I think are bed bugs, the car was not clean inside or washed and it smelled like smoke and body odor. The smell was so bad, I literally thought I was going to get sick and the smell of the car stuck to my clothes!
I will be posting a photo of the bug and anyone who gets a white Hyundai Accent with a beige interior, be careful it has bugs.
This experience really pushed me to tell the body shop owner and my insurance to not use Hertz. Their rates are not competitive and the cars are disgusting.

They had my car ready to go in a few minutes. Even gave me an upgrade so it’d have cruise control. Check in was fast too.

Was assisted with a rental car by Asit and was given absolutely no explanation on how the rental process worked with my insurance. Told him it was my first time renting and that I did need more of an explanation and he just laughed. He swiped my credit card and gave me zero information about the process. I won’t be surprised if I’m charged an insane amount of money without knowing why.
Then to top it off the car I was given as a rental was completely dirty and disgusting from the inside out. It hadn’t been cleaned as a rental should before it is given out to a customer. Everything about this place is low. I will be contacting them probably today to return this car and will go to enterprise.

I received awesome service from day 1 through day 19. Tammy checked me in, she was polite, fast and informative. She explained everything I needed to know about the rental car and let me get on my way. Car was clean and comfy on day 16 received a courtesy call from Harry informing me when the car was due back per my insurance company. I definitely took it as he didn’t not want me to accrue additional fees that I would have to pay out of my pocket… he definitely gets an a
A+ for that. Returning the car on day 19 was a quick breeze… thank you Harry — I was In and out of there less than 10 minutes. Would definitely recommend this awesome place!

The only reason I am even leaving 1 star is because there is no option to leave ZERO!
It worked out nicely that a Hertz rep was already at the body shop I was getting my car fixed at so I hitched a ride over to the rental car place with him.
Upon arrival, I was asked for my credit card and license so that the reservation could be looked up and told a $ 50 deposit would be charged to my card.
Not once was I asked if I wanted insurance on the rental or anything– I finally said how much is insurance running a day– «Oh, wait you want insurance?» After asking what all the insurance would cover I decided I wanted to go for it.
He then told me they were really busy so he was waiting for a car to come in. I sat on a worn down couch for about thirty minutes waiting… Finally a black Jetta pulled up and the rep let me know it would be the vehicle I was renting. After it was checked in from the other guest he walked me out to look at it… I was highly unimpressed. Pieces of the cars body were falling off and the amount of nicks and dings were uncountable. I figured it is a rental car, oh well, let me take a look on the inside–
On the back carpet it looked like someone vomited and left it. Brown dirt was all over the black leather seats as if someone just took a handful and rubbed it everywhere. The steering wheel, dashboard, the shifter and cup holders were sticky and filthy.
He told me the car still had to go to the car wash so I figured it would not look this way after.
I was then sent back to the waiting room until he car was washed. Another 10 minutes passed. The rep then told me he was going to drive me to the car wash to get the car. The outside did look better but the inside was untouched.
Since the rep had left I drove back to the rental location and let them know the condition of the car was unacceptable. If I was his boss I would have been embarrassed to let a customer see it this way, let alone drive in the conditions it was in for a week! He said they were way too busy to fix it. I said you can’t drop customer service because you all are busy.
He told me he was going to look for a different vehicle for me. After finding one, he bused me back over to the car wash where a Hyundai Sonata was waiting. A much better looking vehicle but again, still not as cleanly as I would have wished for and thought I would be getting for the amount paid. It basically had NO gas in it. He told me they upgraded me for free, this was a bigger vehicle– as if he was doing me a favor. Then asked me if I was good now– I said sure and left. I detailed to car myself when I got home, that is ridiculous.
This store has given Hertz a bad name– from here on out I will NEVER rent through Hertz again.

I had made a reservation through my insurance for a car.
1) They switched me to another location while I was at the repair shop.
2) Then they said they never had the reservation. Which is impossible because when I was at the repair shop they were able to look up my claim number and see I had Hertz to call them.
3) At the Hertz location I was sent to, they asked for all of my credit card and drivers license info and were going to charge me for a car when I had no idea what car I was getting since they hadn’t told me anything.
4) The car ended up being too small, I had reserved a larger car. And they said there were no other cars. I was told I could go everyday and to another location and try to find one. No one offered to call me when a larger car was available like the one I reserved.
5) They then sent me with someone who didn’t even talk to me and told me to go to another location. I honestly don’t even know if this person worked for Hertz or was their friend. I was never greeted.
6) When I got to the other location, I asked if they can see if a larger car was turned in.
7) The guy who drove me said «i dno ask him?» pointing to a guy who was at the front desk who never even made eye contact.
8) «Him» really rudely said «what?!» and I asked if they had other cars and he said «no that’s all we have» and took the paperwork and walked outside.
9) I was never greeted by anyone.
10) When he took me to my car he rolled his eyes at me when I wanted to check around the car for damages.
11) He then walked away after handing me the key and paper I signed. I just stood there. I assumed I was done so I got in.
12) There was some trash on the floor, the car was dirty and I found a woman’s watch and some other makeup items in the door. So, it was probably not cleaned. There was no one around to help me and after an hour of trying to get a car that was reserved when there was NO ONE else there to help. I was over it.
I’m returning the car tomorrow to another Hertz and will never go back here. This was the worst customer service I have ever experienced. Not to mention the inside of the Hertz was dark and there was a room with empty desks, no lights on and it looked half done.

I am giving this location 1 star because the rental process was smooth as far as waiting time.
My story begins like this. I came over to rent a vehicle for the 2^nd time here at this location thinking it would be as good as the last. WRONG! it was very pleasant at first considering that I rented a vehicle which was one step lower than what I received. The manager helped me and informed me he would honor an upgraded car due to having the same bday and him giving it to me as a bday present since it was my bday wknd trip at no additional charge. Well Few days later, when I checked my Wells Fargo acct to see how much money I had spent over in Vegas and make payments I noticed my charge was for $I74.81 from the hertz rental when in reality I signed for $ 78 and cents renting the car from Friday to Monday making the reservation through my AAA. I called 2days later and another manager by the name of Art answered the phone after like the 10phone call made to get an answer for the charge. To begin with the person that answered the call the first time seemed like he hated his job or maybe too early for him to function well. I asked for the manager but this man insisted on being of help to me and asked me details and dates turning out after 10min he was not allowed to make a decision and stated the best thing was for me to contact the hertz direct customer service line. I called and the person to answer the phone was aggressive and very rude asking to call the location. At this point, I was lost in what I needed to do. Nobody had an answer for $ 100 being overcharged! Wtf!!! Ok so I called I was transferred back and forth. They said call back in a few days since manager on vacation. Ok! Fine! I spoke to Art (manager) he verified the info and came back with an answer to me like 2days after. He explained the reason was because the vehicle was returned with ¼ gas. Well I was definitely sure that was the way it was given to me bcs I actually took a pic of it! I explained to the manager it was given to me this way and therefore I was suppose to return it this way… but in the computer it said the tank was full he stated hmmm I said the only thing I can think of is that at the exact moment of me picking the car up some Asian woman was just dropping it off and the person helping me offered it to me which was fine but did not inspect nor clean the car before handing me the car. The car smelled and was filthy dirty but yet I drove off with it bcs I was heading to Vegas so didn’t care much and was getting too late for me.
To cut things short I rented this car 10/​24/​2014 and these past 3mths I still haven’t received a refund despite its already approved by manager, supervisor and all of hertz managers.
This was the worst experience ever!!! I feel taken advantage of and disrespected as a customer. The best thing said was they will give me a discount on another car rental but being the way it was I highly doubt they will earn my business again.

Clean and nice cars with never lost GPS in them. Waaaaay better than Enterprise. If you’re going through an insurance claim request Hertz. As a former worker as Enterprise, Hertz has way better cars. The fake nice service the Enterprise people wearing suits doesn’t justify the crappy cars. ie-​Chevy Cobalt which is possibly the modern day Hugo.
If you’re renting for personal reasons Enterprise is by far the cheapest of the two in all honesty.

My car was due on a Friday. I had tried to return it it to the Burbank Airport location when it was due and I was denied because they don’t take insurance rentals. I couldn’t take the car to this location because they were already closed.
I came to return the car to Harry right when they opened on Saturday morning. Despite having explained my situation to him, he still charged me for a full day. Mind you, I returned the car right when they opened, yet I was still charged for the entire day.
I will never rent from them again and I will tell my friend who referred me here and who owns a body shop to stop sending his customers to this location.