Desert Oasis Pools

John and his crew are great! We had never owned a pool prior to our relocation to Las Vegas in 2013. We continued with John (Desert Oasis Pools), who had serviced the prior owner’s pool, based upon their strong recommendation. We have never been disappointed! John has been very patient with us over the last three years as we have learned the «in’s-and – out’s» of pool ownership. Our weekly cleaning is always perfect! Easy communications via text and email.

We were so pleased with the SPEEDY service we received from Sal at Desert Oasis Pools, when our pump went out at the worst possible time! The team was fast, courteous and professional and did a fantastic job. Our pool was up and running in no time. We look forward to having their help again in the future!

Devoted, courteous. Always there when you need them. John and the boys are the best! I have seen them at work first hand and they will never steer you wrong. If your system has an issue, they will tell you what you need and won’t sell you parts you don’t! On our budget that’s important. You should also know that Desert Oasis is a Veteran owned bussiness so you know you’ll get the best service.

I am the owner of Desert Oasis Pools, and would like to respond to Kelly F. Everything she said was completely taken out of context. What she doesn’t put in her review is she is a renter. She is not making decisions on what work is done on the pool. The owners do. I did everything I was paid to do, AND more. She threatened me with a bad review if I didn’t do all the extra work the owners opted out of. She called at all hours of the night and on weekends making unreasonable demands like a service call on a Sunday because she wasn’t familiar with the equipment, didn’t know how to turn a feature on. The way she treated me and my staff, like «the help» was totally uncalled for. I had been servicing that pool for 5+ years for quite a few other tenants, with no issues. When Kelly moved in, the issues began immediately. Kelly F. needs to learn how to treat service companies. Yes we are here to provide a service, but that doesn’t give you the right to treat everyone like garbage! Then try to ruin my good name online? Unacceptable.

Desert Oasis has been servicing my pool for over a year. I have never had such courteous, responsive service. They have quickly and efficiently taken care of the few equipment problems which arose — a rare occurrence in the service industry! I highly recommend Desert Oasis Pools!

After having my pool serviced for the last several months by someone who my builder recommended, I had to find someone new. I found Desert Oasis on Angie’s List searching for service companies in the Las Vegas. I like the fact that the company is family and veteran owned, they give discounts to veterans and seniors and that the owner is not only very involved in the day to day operation of the company; he is also very involved in the community, and is in a leadership role in a local veterans organization. Great service to boot. Doesn’t get better.

After changing my first review to be fair and give this guy a second chance, I’ve had to terminate his services. It took months to even get him to come to the property even after requesting he do so repeatedly. I’m not sure if my requests were lost in translation however since his employees couldn’t really speak English. It took sending photos of how terrible my pool looked to get a response and finally get him out. His work is subpar. My pool was drained and cleaned-​all but the bottom… same kind of experience I read about in a review of this company on
, new salt turbo installed and 3 weeks later it was covered in algae again and the pH is way off. My rocks were getting covered in phosphate so he told me I need a rock specialist. This has been a nightmare. I just want to swim in the pool and not have it be such a worry. I would not even need a service had my fiancé not been deployed, so it would be nice to be able to get what we pay for instead of this mess. His customer service is terrible. He does not respond to calls, messages or texts in a timely manner or without having to contact him repeatedly. After he was fired, he acted so childish and unprofessionally, it was like a break up with a bad boyfriend. My phone is still blowing up with degrading text messages. I feel like I will need to get a restraining order because he ignored me when I told him to not contact me again. I tried to have an open mind and altered my first review. Sometimes you should just go with your gut. After seeing my review, he sent threatening text messages demanding I change my review or he will sue me for defamation and slander «to the tune of 2 million dollars.» Which is probably why there are no other reviews here for his business… I had already told him to never contact me again or I’d press charges for harassment, to which he replied, «Good luck with that.» He ignored that, so now I will have to get a restraining order. It is all documented and saved. Trust me, this is not the kind of person you’d want to welcome to your home.