Papa John’s Pizza

Love the cheese sauce. This location has great staff – we had a problem with our order and it was handled immediately, and we were even given a free pizza! Service went above and beyond.

OK so the pizza was good THIS time however it wasn’t cut! REALLY Papa John I have to cut my OWN pizza? Prior to this order I’ve had problems like I requested square cut and get traditional cut, or I order thin crust and get original …I’m not the type of person to call and complain so I just deal with it. I’m hoping this review will be helpful so that going forward If I decide to order again it will be Correct Hot and CUT!.

Placed an order over the phone. The most painful thing I’ve done in a long time. The man just wasn’t listening to anything that was being said to him. It took 10 minutes to order 2 pizzas and chicken poppers. Pizza was hot and poppers were ok. Pizza was worth the $ 9.00 paid for each with a coupon. But not $ 18.00 each without a coupon.

I wish I could give this place negative stars. I ordered pizza on a Saturday afternoon, and it was over half hour late. Manager Kristen made excuses, told me I had an attitude and hung up on me. When I called back for her manager, she gave me a fake phone number. Unacceptable

This is by far the WORST Papa Johns in Vegas. The management sucks as well as the staff. Completely clueless and braindead. They don’t know what debit cards are, I asked them if they found a lost one (because I lost mine) and they were like uhhh uh uh? I don’t know? I said can you check? Uh yeah I think? Plain stupid. I also ordered pizza one time online and accidentally selected pickup instead of delivery, I waited 2 hours for my pizza, then called and was told that I selected pickup and that they would not make me a new pizza or deliver it. My only option was to pick up the cold pizza that had been sitting there for 2 hours! I said Okay fine I’ll just go to a different one. Worst service ever experienced! I went to the Papa Johns off N Jones and they were fantastic. I will be contacting higher management in regards to the other Papa Johns. I’m making it my personal mission to have every last one of them fired. I wish I could give them NO STARS!

One star because I could not select 0 stars.
Pretend this place is Ebola, and avoid it at all costs. Ordered online at 6:15pm, 8pm I still have no pizza. They would not answer the phone for 15min, but when they did they hung up. I decided to drive to the store so I could obtain a refund. When I arrived the pitchforks were already out. 10 maybe 12 others waiting and steaming. No one was given refunds as we were told «we cannot process refunds, only the district manager can». Many of us left fleeced with no pizza and money spent.
If you are considering Papa Johns I strongly recommend you reconsider. You could completely thaw and cook a Digiorno Pizza with a magnifying glass on a bright day in half the time it will take Papa Johns to deliver your pizza (s).
Boomer Sooner…

Don’t try to call for delivery because you will only get the run around. Call for pick up and be sure to order the double burger pizza. It’s surprisingly awesome

Used credit card online to pay for pizza. When the pizza arrived the driver wants to etch my credit card Info on his paperwork. I said no way! He calls manager who said that is there policy and to bring the pizza back! I checked with credit card company and they said under no circumstances should they ever do that! I then called Papa Johns corporate they informed absolutely not to ever give the card to the driver! Its not a corporate policy just the shady pizza joint down on the corner.

HORRIBLE! Our order, 2 pizzas, only took 1 hour and 2 minutes to make after they said it would be ready in 20 minutes, and dont get me started on their so called «general manager». Saphire is a real piece of work. How she got that position is more of a mystery than Waldo’s location. Apparently she must of been sick the day they taught CUSTOMER SERVICE in her general manager’s training. I can also state that the customer before us and one that came in after werent satisfied with their service…

I’m not particularly fond of most chain pizza places, especially Papa John’s in particular. Domino’s is usually my choice, in a pinch. However, I was somehow talked into ordering Papa John’s, lol. It actually ended up not being that bad though.
One of the things that made it so much better, is the fact that Daniel, the guy that took my order, hooked it up for me. I won’t really go into details though, as to protect the innocent. But, I will say this; he definitely knows the definition of customer appreciation, even given the fact that I wasn’t a regular customer to begin with. Daniel knows how to gain customer loyalty though. And, for this reason, I will definitely come back to this location, whenever I want a quick pizza fix, that is.
The pizza was done in 10 minutes, as promised. Thanks Daniel! And for that my friend, you have earned an extra ½ star for this review, on top of the 3^rd star that you already got initially ;) So, if you want it done right, ask for Daniel.

DO NOT GO HERE!!!
Called in an order. They said it would be about 45 minutes. About 5 minutes after we had originally called we called back to let them know we’d like to pick-​up the order rather than have it delivered (decided to run errands rather than be lazy pizza eating fattys). «No problem», they said,“45 minutes!”. 45 minutes pass and we go to pick up the pizza. When I entered no «hello», no «just a minute», I just stood there for a good 5 minutes before I had to flag someone down and let them know I was there to pick up an order. They said my pizza wasn’t ready and it was being made right now. «Come back in 10 minutes». I went to my car to wait and about 5 minutes later went back in and waited patiently… for about 15 minutes. I then had to flag someone down and let them know I was waiting for my pizza. They disappeared for 10 minutes and came back only to tell me I had to wait another 10 minutes.
I would also like to note there was a woman who had been waiting there long before I even showed up and was getting the same run around like I was.
So once again, after waiting 10 minutes, I go back inside. And once again, there was no one there to greet me or give me an update. Everyone was running around like a chickens with their heads cut off. After standing there for another 10 minutes a crowd of maybe 8 people had formed in the lobby. Not a single one had been greeted or acknowledged. I was able to flag someone down, who once again wandered off and came back only to tell me my pizza had left for delivery. WHAT! It was then I asked for my money back and then, ONCE AGAIN, the person I had been talking to scampered off. I, AGAIN!!! had to flag someone down where I explained to them what happened and that I wanted my money back. It was at that point the woman, who informed me that my pizza had been sent to delivery, came up to me and VERY rudely said, «Ummmmm…I’m trying to get a hold of the driver… ok?». NO. NOT OK. I demanded my money and went to hit a drive-​thru.
*I have worked in a pizza shop before and even when you’re busy there’s a right way to handle things.

Good service, GREAT food, just harder to order on phone then online + order online 3 weeks in advance!