Star Smiles

I called for a appointment for my child the first few times I had no answer. I left 2 messages with my name child’s name date of birth and a phone number but NEVER got a call back. Finally I got a hold of someone almost a week 2 weeks after multiple attempts. So I was asked to hold, (after 4:46 mins) the girl comes back to the line and asked if the child was a existing or new patient, so I said existing with no other notice I get placed on hold again (almost 3 mins) she comes back to the line and says I have a appointment for such date at such time. I myself work the front desk at a general dentist office and by no mean will I ever refer one of my patient here this is un expectable first of all please introduce yourself second hmm never did she asked why was the child in need to see the dentist. When placing people on hold it would be nice if you prob took down the name and number and call back rather than have people wait and wait. oh and that greeting you have on your voicemail need to be adjusted because it’s says that you’ll call back and I left a few messages but never got a call back so that is false advertisement :)