Fox’s Pizza Den

We are huge Fox’s Pizza fans and were happy to see there was finally a location in Cleveland. Without hesitation we decided to go there for dinner tonight, Monday, July 27. We called ahead to make sure they were open before making the trip from the East side, and although we got an answering machine, decided it was must be because they were extremely busy during the dinner hour, as their website said OPEN NOW. So we drove through rush hour, sat in traffic due to an accident, and were delayed further at the exit due to road construction. When we arrived, parked and got to the door the sign said WE ARE CLOSED. WHAT the WHAT??? Just checked their website again and it clearly states open Sun-​Thu 11:00 — 9:00 — NOT.
I had to click one star to save my review, but in actuality I rate it NO STARS for NO CHANCE to judge the food and INCORRECT INFO on their website. Not even sure they are still open for business since the message on the answering machine is generic. Bummer.

Omg… the stromboli is amazing, you’re defenitly taking some home.
Service is great. This is a must try

We decided to try Fox’s tonight for dinner. What a disappointment. My wife and I took our three kids there for dinner because the kids wanted pizza. For appetizers we ordered mozarella sticks and their mac & cheese bites. The moz sticks were over-​cooked and about half of them had no cheese in them because it had oozed out while cooking. The mac & cheese bites were very greasy and tasted like they had been cooked in old oil. I ordered three chocolate milks for my kids (aged 9 through 11), and the waitress came back and said the chocolate milk was frozen (as was the white milk), and told us what other options they had.
We ordered two pizzas: a cheese pizza for the kids and their gourmet veggie pizza for my wife and I. About the time I would have expected the pizzas to come out the waitress came to the table and said the order had somehow gotten lost and they were making them right now and would have them out ASAP. While we were disappointed and the kids were getting antsy, we said ok and waited a bit more. About 10 minutes later the cheese pizza came out, and the waitress said the veggie would be just a minute. About the time the kids had each finished their first slice of pizza we could hear the waitress talking with the kitchen and she was saying something about a veggie pizza. Since there weren’t very many folks in the place, we suspected our pizza had not been made (we were correct).
Almost 10 minutes passed and our kids were now done with their second piece (which meant they were done with their dinner). Still no veggie pizza. My wife called the waitress over and asked what was up with our pizza. She apologized profusely and said she wasn’t sure why they didn’t come up at the same time, and said it was coming right out. We pointed out that our kids were now done with their dinner and likely wouldn’t want to sit around watching us eat. At that point we said if it’s done box it up and we’ll take it to go, otherwise bring the check. A couple minutes later the waitress arrived with the boxed veggie pizza and the check. They had taken off the charge for the kid’s pizza and only charged us half price for ours. While this was a nice gesture, this place definitely has some service issues they need to work out.
The pizza itself was ok, but there wasn’t really anything that made it stand out from any other pizza. The crust was just a tad undercooked in a few spots, likely because of them taking it out too soon after forgetting to make it twice in a row. We’ll be taking this place off of our list of options.

The pizza was no better than Pizza Hut. The onion rings were good. The service on the other hand… We were seated, after waiting 10 minutes I got up to ask if we could have something to drink. Then we ordered and it took close to 40 minutes to get our food. The server was apologetic, but it doesn’t change how long we had to wait with a hungry toddler. I have no plans of coming back or recommending it to anyone!

Pizza was just ok. Sauce is too tangy for my liking. Mozzarella sticks and mac bites were good. Service was great!

Terrible service and food made us ill! We ordered 4 personal pan pizzas and It took 45 minutes to get one of them. Two more came out 15 minutes later and they forgot to make mine. After waiting for over an hour we all finally had our food. My husband’s pizza was made incorrectly and they didn’t even reduce our bill for the inconvenience. They had no problem rushing us out since they were closing (even though they took forever to get our order right). We had to rush out of there anyways because the food made us feel really sick almost immediately.
Never going back again!

Meh. Basic pizza. Nothing special in the sauce and our crust was undercooked. Hoped for so much more.

Below average pizza at best… The Hawaiian pizza had so much cheese I thought I was doing the melt challenge. Most likely won’t return and would be surprised if this place lasts…

I took my family of 3 to Fox’s Pizza Den, and we loved the place! Very nice, classy, laid back interior with both highback booths and tables, and a bar in the corner. Good backround music too. The staff is terrific, and the pizza and cheese breadsticks were very good! Lots of fresh flavor and nice texture and crust. Good prices too. My only constructive criticism would be to throttle back a bit on the cheese breadstick garlic flavor, and to make the pizza and breadsticks just a little less greasy. Nonetheless, I give the cheese breadsticks a 9 out of 10, and the pizza an 8 out of 10. The stromboli, however, needs a lot of work. The cheese bits inside were not fully melted and the crust and overall taste was way off. Their stromboli gets a 4 out of 10. Also, it would be nice if you could get a cup of coffee here. Come on guys… no coffee?! Are you kidding?! In any case, we will most definitely return here soon, since the kiddos love it here, and most of the food is good!
We also did a takeout order here, and they forgot to include the salad dressing, and they gave us breadsticks when we specifically ordered cheesy breadsticks (they charged us for the more expensive cheesy breadsticks as well). But, i’ll give them the benefit of the doubt since they are new. Next time, i’ll just have to check the order myself before leaving the restaurant.

Great stromboli and good service. Slightly hard to find at first, look near back of mall by movie theater. Great tomato sauce!