Pro Lube Oil Change & Tune Up

I really trust these guys. I live in Boston, and my parents live in Western Mass. So, when I’m out there I rely on Pro Lube to make sure my Jeep is in excellent working order. I haven’t had to deal with Boston area auto shops in years thanks to this fantastic team!

I’ve used Pro Lube for oil changes and inspections many times over the years. Their staff are very pleasant and most days I’m in and out pretty quickly. Don’t feel any high pressure sales of additional services like at other places. Have recommended to friends.

I tried Pro Lube on a whim because I was fed up with another car establishment in Northampton, and I couldn’t be happier. The front desk staff is lovely and approachable, and the mechanics are honest and dependable. I’ve brought two separate cars to Pro Lube for tune-​ups, mechanical issues, and inspections, and every time I’ve left feeling satisfied with my experience and confident that my car has been well cared for. The staff is knowledgable and kind, and they treat their customers with respect and courtesy, always explaining the services in detail and giving you their honest opinions (and various options). I’ve recommended this place to several friends, and Pro Lube has become the only people I will trust with my vehicle.

I have been using Pro Lube for YEARS. Very friendly front staff and they explain what is wrong but I had a terrible experience with them the last month.
I took my 2000 Honda in for routine maintenance and because I was hearing a weird rattling when I went over bumps. I figured it would be a wheel bearing or something like that. Turns the rear of my front subframe was rusted. Of course they still did the routine transmission and radiator work charging me $ 200 even though the rust damage technically «totals» my car. While I totally understand you pay for the service you request, I guess it’s not routine to check out the strange noises before you do the regular maintenance to help save the customer a few dollars? Keep in mind I’ve been a consistent customer, coming to them for everything from oil changes and inspections to brake and alignment work.
I took my car to Cahillane Auto Body to see if they could do anything about the rust damage and they were shocked as to how bad the situation was, especially when I told them I was going to Pro Lube for the last couple years. I had even taken my car in for Pro Lube’s spring special this year which they review «shocks, struts, ball joints, tie rods, and bushings». No mention of severe rust damage or any warning that my car was about to fall apart.

I’ve only been here for inspections and a couple oil changes, but they have a very efficient system and a super friendly front desk staff — I have no complaints. Very easy to accomplish either task during your lunch hour. During my most recent inspection they discovered I had a brake light out — and offered to replace it for about $ 7.00. Usually they just pass me and send me on my way within about 15 minutes.

I’ve been to Pro Lube twice to have my car inspected and both times I’ve been in and out in about 20 minutes and I’ve passed both times. I was surprised to see all the negative reviews on here so I thought it would be important to share my positive experience. Granted, I’ve never done repairs here so I cannot speak to that.

ive been going to pro lube for years with my 1999 audi a6. i recently took it to another mechanic in springfield who proved to me what i
lube has and had been doing shoddy lousy work. he found an oil pan-​which pro lube a few months before had told me was a new oil pan they had put in-​was not a new oil pan but the same old crappy one-​with a cheap unfitting plug-​which was leaking a big amount of oil. he also found many areas on my audi that were either horribly cob jobbed and amateurishly worked on-​loose hoses –old plugs etc. they also said i needed a new catalytic converter-​but they never had done a computerized diagnostic to determine
mechanic said the converter was fine after a diagnostic read out showed a corroded exhaust hose instead, major crankshaft seals that were old-​control arms that were shot etc etc. the owner-​john richi at prolube had said to me 2 weeks before-​oh just turn up the radio so you dont hear the squealing of the control arms! this was a severe serious safety issue to say the least and that type of comment should show pro lubes lack of attention, lake of courtesy and very very sloppy work. they do not take responsibility for their mistakes. they have been proven to do very shoddy work and their original assistant manager had left many months before i believe due to the owners lack of care in working on cars. i have lost total respect for pro lube and now know that they are lousy mechanics, they misdiagnose and over charge greatly-​they dont recheck their work and i totally agree with others on
not take your car to pro lube at all. i had trusted them and they totally screwed me with a smile type of attitude. the girl at the front desk is extremely rude and snippy-​they charge way too much they constantly misdiagnose errors on a car. all they are good for is a simple oil change-​thats it. i wanted to report them to the BBB but i have decided i will never do business with them ever
mechanic in springfield-​bobs auto parts-​is one of the best ever to work on audis vws volvos. hes honest kind and hard working with 40 years of car work under him. he showed me pro lubes crappy work and im totally disgusted with pro lube! they caused me to almost get killed by their lack of caring about my front end-​including a loose very bad left front axle-​which they had PASSED me on inspection time! dishonesty is one thing but endangering a drivers safety is
warned about them. there are many many better shops around than these clowns!

These people are awful. I took my car to get inspected there and they charged me 90 $ to tell me that I would need $ 1500 worth of repairs. I went to another shop the next day and found out that pro lube was totally trying to rip me off and I only needed to get a sensor fixed (around 200 $) in order to pass. I can’t believe how sleazy these guys are, I’ve never felt so taken advantage of by a repair shop in my entire life.