Strada Shoes

I recently bought a beautiful pair of Reider shoes while visiting the area. I have since discovered the same pair are sold at other shops and on line for $ 10 less… beware!

I came here looking for a pair of winter boots and was very pleased to find a wide selection of high quality boots, and a sale that meant I ended up paying far less than sticker price. The young woman working here was attentive, friendly, and helpful. She did not pressure me into buying anything, yet she let me know that she was there to help if I needed it. She was a good listener and was able to show me several boot options that fit my criteria.
There was another woman shopping in the store, and the employee did a great job of helping both of us simultaneously without getting overwhelmed or neglecting either customer. After I chose a pair of boots, she offered to take them outside and spray them down with extra waterproofing sealant, free of charge. I am very impressed with the level of care given to customers at this store.
I ended up with a pair of Rieker boots that I am extremely happy with. Warm, insulated, breathable, comfortable, waterproof, sturdy. I know these boots will hold up for several winters. I could not recommend this store enough.
*Note: to those who have given this store bad reviews due to poor service during a sidewalk sale, I would offer the idea that the Northampton sidewalk sales are extremely overcrowded and chaotic. I cannot imagine any store offering their normal level of customer service during one of these madhouse shopping events. You are much better off visiting this store during a normal, quiet business day.

I stopped going to this store because the vibe I got from the owner is creepy.

Stopped in during the sidewalk sale. Staff was completely invisible. Go ahead and try to figure out who works here. Went inside to ask for help and found a guy running around, huffing and trying to look busy. After watching him for a minute, I realized he wan’t actually busy with anything, just trying to look it so that he didn’t have to wait on anybody. Finally interrupted his «fluttering about» to ask a question which he looked inconvenienced to answer. Not once did he ask if he could get me the match to either of the shoes in my hand. He briefly answered my question and then went back to doing nothing. I put the two shoes down that I was interested in buying and left the store. How are these people still in business? Rude, anti-​social, and in need of some very basic customer service training. Buh-​bye.

It looks like the store has changed a great bit as my experiences at there have been very different than what is posted. The prices are high but the quality is superior. I get regular compliments on my Strada shoes! I have also found the staff to be very friendly and helpful. Only reason it’s not getting 5 stars is that I’ve never found fantastic deals, just fantastic shoes!

The staff there now seems very laid back and nice. I notice that the two «flamboyant» guys aren’t there anymore. I guess customer complaints finally got back to management. The sales people there now really do seem to care and know a lot about the lines they carry. They have a great collection of shoes and I would recommend trying them again.

I love the shoes. The service leaves a lot to be desired.
I have been shopping in this town for years and crossed Strada off my list a long time ago because the guy (owner? manager?) is so unpleasant. I just don’t want to give him my money, no matter how great the shoes are. Found myself there again recently, with a friend, and was reminded why I never go in.
It is really a shame. Maybe he is nice to some people, but I have found his attitude to be consistently bad. Hard to imagine how he stays in business…

In a friendly town, but not so friendly service. Better off checking out the Mountain Goat or Deals ‘N Steals for clogs and such.

Very nice and a great selection of Dansko and Sanita clogs. They didn’t have the size I needed, but were super nice.