L & T Nails

Went there with my aunt for my bday treat. When doing my pedicure the tech dropped one of the nail implements on the floor; which she then picked up and continued using-​so unhygienic! My aunt’s tech did not even file her foot nails properly– my aunt had to point it out couple of times. My manicure looks gooped on and untidy. And I was barely out of the salon when my manicure smudged. Waste of money– I will not come back here again!
Update: My pedicure smudged in the evening in about 2 hours-​see attached pic.

I was driving through town for work, and decided to stop in here. I had my nails filled and got a pedi. Jessica did a great job! I will definitely be traveling back from Worcester to come here.

Went here during my lunch break for a gel mani and it was awful! Asked for two colors and they had no idea what I was asking for. The lady didn’t even paint my entire finger nails with the polish. The gel mani was over priced ($ 27) usually I pay $ 25 closer to where I live. Would not recommend.

I go here ritually for gel mani’s.I have been doing my nails for years with different salons they have the most reasonable prices… Some places charge 30 to 50 for gel mani’s… when i moved back to town i decided to check this place out… I love the staff they are sweet and down to earth. honestly to work in the industry they do in this town especially with some customers who have a sense of entitlement and treat people like they are below them is not easy… they have to deal with a lot of nonsense all day long from very rude people. I have seen it first hand.
Anyone who can not understand that sometimes people have bad days especially when you work 11hr days everyday… should just not go out in public.

Good job at nails and affordable!

Very clean place, staff was very friendly. I paid $ 50 for a Pedicure and a manicure with OPI Gel. Not a bad price. I only went here because my son was at a birthday party down the road and had to kill 1hr-​½ and it was perfect timing. Got out in time to head back down the road to Fore Kicks and pick him up. I honestly think the girl forgot to cut my cuticles on my nails, I didn’t notice it until the next day. But they don’t look bad so no biggy, I just need to see how long my nails will last :)

They do a good job at a decent price. It is best to make an appointment because you might end up waiting for a while if you don’t. However if you plan on driving down and waiting in person, don’t call first because they try to talk you out of coming in if they are already busy. Even when I have said I do not mind waiting they push me not to come in and wait.
You should know that sometimes the owner can give you a bit of an attitude. I went in when it was slow (afternoon time) and the owner gave me the ‘bums rush’ out the door. I was quietly sitting under the nail light to dry my nails because I always end up smudging my polish by leaving too early. No one else was waiting to use the nail drying light and there were maybe 2 other customers in the place. The owner came over and demanded that my nails are dry by now and motioned me to get up and leave. I explained to her I was just trying to make sure my nails were completely dry before leaving but she motioned for me to get up anyway. She made me feel as though I was kid or not a paying customer. A friend of mine also went there recently to have the owner give her an attitude every time my friend asked to see a specific employee. The newer employee they have is not doing the best job and both of us have been cut during manicures before.
I am still a little upset by being pushed out the door like I wasn’t a paying customer and an adult. I don’t look that young to be treated like an unruly teenager. So sadly customer service is not a high priority here. Not sure if I will be going back again after the way myself and my friend have been spoken to by the owner. Sadly I was the one who got my friend to start going to this place compared to another place nearby because L&T does have slightly lower prices than other nail salons in the area. I care about cleanliness but also customer service, as having years of working in retail, treating all customers well and equally is the key to a business’s growth and survival in this market when there is so many competing businesses nearby. Honestly I am shocked about how my friend and I have been treated so abruptly by the owner. We are always pleasant adult customers and always make sure to tip the staff.
If the owner reads this then please start being friendly and polite to ALL of your customers, especially when we are adults and paying for a service, if you want customers to return time and time again. You can’t be nice to some and abrupt and pushy with others.

Very clean and relaxing. Staff were very pleasant. Awesome foot massage and great job on polish. Walk-​ins came in before we were done, I think they forgot we were there, had to interrupt next customers to cash out? Enjoyable atmosphere and easy to get to, would def recommend and go back.

Clean, friendly, fast and the pedis last looooonnnnggg!

I’ve been at a number of nail salons in Northboro since I’m in the area so often. I’ve also tried many in Brookline where I live. I am so pleased with L & T nails. It’s meticulously clean, spacious, and quiet. I have found everyone very friendly and professional. On my first visit, Jessica did my gel manicure and pedicure and I was WOWed. I have continued to ask for Jessica on every visit. I love her attention to detail. Pedicures are a necessity for me as I have ingrown toenails on both big toes. Jessica works her magic with a minimum of pain and I’m pain free till my next visit.

In a 3 mile stretch of Northborough, there are 5 nail salons. L & T is my favorite! It’s clean, the people are nice & they don’t seem to have a lot of staff turn-​over. They do a great job! Case in point, they will even add a 3^rd coat without giving you an attitude like some salons do. I go as a walk in & they are always pleasant & accommodating.

I love this salon! I go to see Nina and just after my very first appointment her and Jessica remembered my name when I came for my second. They are all incredibly sweet, hospitable and do a FANTASTIC job! Since moving into the area I will be patroning this salon.