O’Hare-Midway Limousine Service, Inc.

Nice drivers (although they talk too much). Rudest customer service ever. I’ve spent a lot of money with these people but it makes no difference. And they charged me a wait fee when there was no waiting involved. They lost my business but I’m sure they don’t care.

reservation online and prepay including tip… chicago o’hare airport pick-up…instructed to call on arrival with confirmation number… instructed to wait at limo pick-​up at airport… provided car number and description. standing in the cold winter outside and waiting… some wait and picked up… a driver and a trainee in the front passenger… both large men with front seats moved up… letting them know that their seats can be moved back for the long drive… just a standard sedan, but didn’t need that much leg room in the back… nice and easy drive up to linsonshire… roughly 50 minutes… bottled water in the back if needed… pick-​up from the airport is bit hectic from the messy line of limos trying to pick up their passengers…
finished with meeting and rushing out to avoid additional wait charges after scheduled pick-​up time… finding a pleasant driver already waiting in the office lobby… enormous campus of office buildings, but the driver in the correct building lobby… enormous extra stretched limousine parked right at front… seated in the back with enough room to lay down and take a nap if needed… fully loaded with glassware and drinks… pleasant and comfortable ride back to o’hare airport… pick-​up to airport is much easier and better

Here is the professional driving for one of their limo drivers .
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We have used this company on 3 trips to and from O’Hare, Sept 2013, Sept 2014 to and from. Each trip the drivers were excellent, courteous, well mannered and fun to drive with. They were on time, cars were very clean and we were delivered to our destinations promptly without fanfare. Über is great within the city, short trips, but Airport to Hotel these are the folks you want to use.
Can’t wait for my next trip to Chicago, hopefully it’s to watch the Cubbies beat St. Louis and move on to the World Series!

Professional drivers, decent rate and new vehicles. Limo down to concert was on time and worked out great. Pickup was right on. Great service have used them numerous times without an issue.

I would like to say first, the drivers are super nice and professional.
Cars are clean and on time.
HOWEVER…when I booked I was given info on pick up time and size of vehicle and price. I was charged for the trip to the airport correctly. 2 days before our return we were charged that amount plus over $ 40 more, on a day that we were not even returning. My credit card flagged the charge since we were out of the country and they declined all further charges. Not a great thing to happen when you are traveling out of the country. My credit card company also called and texted to alert me to the fraudulent charge, but as I said, was out of the country and did not receive it. upon my return I called the company and asked about the charges. they said they always do a pre charge to cover the expense of the car… really…why wasn’t that done on my initial trip to the airport??? and why didn’t anyone tell me this when i booked the trip? so sorry, they should have… blah blah blah. we will let «customer service» know about this… so customer service calls me, and repeats the same line, «we charge ahead of time to cover blah blah blah…» I explained that my credit card was flagged because of this, and charges were declined while I was traveling out of the country and the «customer service» woman told me they would speak to the employee who did not communicate this correctly to me…
scammers, scammers, scammers… beware!

I have used this service many times over the last several years and have mostly been happy with their service. My ride from the airport to my home on Thursday afternoon was not consistent with my past experiences. I called for pickup and they gave me car number 14 and location for pickup as 1E and told me it would be about 10 min. As I was going out of the airport, I noticed that the door numbers from International flights started with 5 and not 1 which meant I was a far way from the terminal I was to be picked up at. My coworker was on the phone with the limo service to pick him up so I had him ask to confirm the location and they indicated the car would be there in 5 – 8 minutes and cited again car 14 and that his limo would be there in 8 – 10 min.
His car picked him up, others around me were picked up (3 rotations of people were picked up that came after me) so I called the limo service again to see why car 14 was not there yet and to ensure I was at the right location. I was told that the car had been changed to another car # and that they would be there in 5 minutes. (I had received no phone call or any other indication from the limo service that my car # had been changed.)
35 minutes after my initial call (time supported by my phone log) I called again and asked to speak to a manager. As I was on the phone to the manager, the limo finally came. I explained the situation to the manager and she offered no resolution to the problem to assure me that it would not happen again. I could have gotten a different car service and been home by the time the limo arrived to pick me up in this situation.
The driver was very courteous and apologetic and provided a smooth ride home. I do not feel at all it was the driver’s fault, but the dispatcher’s.
Update: The manager called me to apologize and told me that there was a mix-​up at the dispatch causing this issue. Based on past service, I will consider this to be a one-​time event at this point and continue to use their services.

I have used O’Hare Midway over one hundred times. They have alway been courteous and on time. Perfect every time. Use with total confidence!

I used this service to and from Midway Airport for 4 adults and 2 children under age 4. They were professional, friendly and on time. I felt the price was very fair, considering 6 passengers and a lot of bags and a double stroller. The driver on the way home unloaded the bags from the car and also put the bags into my family’s cars for them. I would use this company again in a heartbeat.

My family has used this excellent Limo Service for two recent family trips. The car arrived on time at both our home and airport. The cars are clean and in great condition. Each of the drivers we had were courteous, polite and friendly. I highly recommend using this company.

I wrote this review nearly 3 years ago. Within the last week, I have received two offensive and harassing emails regarding my review, both written by Unilocal users with barely a handful of reviews between them. Could this be coincidence, or is this a disgruntled employee trying to get rid of a negative review?
DO NOT support a company that employs scare tactics on dissatisfied customers. Be sure to also scroll down to the bottom of the review page and check out the hilarious «filtered» reviews. Unilocal has an automatic filter that hides reviews it believes to be fraudulent.
Here’s a suggestion – Instead of spending time harassing former customers, why don’t you spend this time improving your business model?
Once again, ZERO stars.
P. S.- I will continue to update this review for each further harassing message that I receive.

Anytime I need a ride to O’Hare these are the people I call. They’ve always been clean, polite and on time (in most cases early!). The only problem is that on occasion the drivers do not have the best English skills and are hard to understand, but I think this is probably true across the board, and not limited to O-​M. They have a website that allows for online reservations as well. I’ve never had to wait more than 15 – 20 minutes at an arriving terminal to catch my ride back home.