Edible Arrangements

i had some problems, Veronica was her name, I walked in for my dads first birthday and I decided to buy him a Birthday Edible so they help me with picking a nice looking one in the picture, She asked me if i would like all fresh picked fruit, «I didn’t know they grow there own Fruit» and i said sure why not, and i get the fruit and i so happen to notice my dad seen something that should’ve not been in there and I don’t even wanna say but it was dirt and not hygienic so i called in and they only offered a small percentage back so i tell them i would like a full refund cause the product was not fully Complete she tells me it had fresh fruit but it was brown pineapple so you cannot tell me its fresh just cause its cut up 4 days ago don’t mean you should give it to me we pay a premium so we should have premium and i never received a phone call again

I’ve order from Edible arrangements many times over several years while living in Nevada. I’ve never had a problem or any concern what so ever. I know what I was getting would be over priced but the arrangements would always be beautiful & fresh and the staff was friendly & efficient. I didn’t consider looking up any reviews on this location since every experience I’ve had in the past has been a positive one. I’ve learned my lesson! I wish I had looked here before ordering.
I ordered my friend a birthday arrangement with balloons & bear the day before. Since she works at a school I requested it be delivered before 3 pm, which I’ve done many times before at different locations in Las Vegas without ever having a problem. Actually I would order edible arrangements over flowers because I knew they could be delivered at a reasonable time. But this time my friend didn’t get the delivery on her birthday.
I called the store and the lady who answered the phone looked up my order & then told me «the driver didn’t attempt to deliver it.» And that they’d try the next day. I was extremely disappointed since it was a birthday gift & ordered in plenty of time. Business deliveries are delivered before 5 pm, so I really didn’t believe asking to be delivered before 3 would be difficult enough that they wouldn’t try. The lady told me the driver called my friend but no call was ever made to her.
I made a formal complaint on the website as well as their Facebook page. I received notices that the store manager or owner would contact me within 48 hours. 5 days later, I still received any call or contact from the store. I contacted their website & Facebook again and was told someone would contact me. Yet again several days later I still have yet to hear from anyone at the store.
It’s beyond ridiculous to charge $ 13.99 for delivery but then not even attempt to deliver on the requested day. And furthermore not hear back from management. This store has no professionalism or customer service skills. I WILL NOT be using them again!

So I will start with the good news. The fruit was great and everyone who ate it really enjoyed every bite. The bad news… This is so overpriced, its ridiculous! I ordered a large arrangement, which set me back around $ 100. I was expecting to see something like the picture on the website! NOT! At first glance, I said, I ordered a large??? I was told it was. Because I was in a hurry to get it to my daughters class for her b-​day party, I left but really disappointed. The kids loved it and the class of 20 students each got one piece with about 7 extra skewers for some of them to have seconds. I was expecting for everyone to have at least 2 and maybe a few extras after that. After the party I called and said that I didn’t think I got the right size and it seemed like very little fruit for the price I paid. I was told the manager made it so the gal was sure it was right. I asked her to please double check with the manager and call me back. I asked how many pieces it should have had and she said around 45 – 48. I told her I fed a class of 20 and there were only about 27 skewers. She said she would talk to the manager and call me back. I gave her my number and they had it on file from my order so no excuse to not call me. It’s now 3 days later and I never got a call. Such a bummer. This could have been salvaged with a phone call back to me — I was really nice about it and not snooty or rude in my approach. After looking at the other reviews, seems like I’m not the only one dissatisfied with this location. If you order from here, I would MAKE SURE you know exactly what you are getting for the price you pay. Seems like they are either skimping or this place is WAY overpriced for what you get! Next time, I’ll make it myself!

Due to my laziness, I took a bullet for how much this place was. I was not able to do the pick up in «7 minutes» like they had advertised online, so I went in for a ready-​made one. Bought one of the smaller fruit bouquets, consisted of some honey dew, cantaloupe, strawberries, and a few chocolate dipped strawberries… all for a small fee of $ 57 plus uncle Sam. Sister AND her family really enjoyed it, told her I over-​paid for some kale at the bottom of it.
Veronica was the individual who assisted, she was professional, and informed me of their selection. I can understand, the price of your arm and leg for cut-​up fruit, one would expect to have great quality. It’s okay, but for a procrastinator like me, it was ass-​saving.

Avoid this location if at all possible. The arrangements are OK, but professionalism and attention to detail is lacking. I have dealt with them in the past and you have to watch every little thing. Trust is not an option. It reminds me that I need to scrutinize every aspect of every order I place whether it is for a fruit arrangement or whatever other goods or services I am purchasing. I let my guard down a little and got burned. Caveat emptor… especially with these yahoos.