Petco

Went in Today to look at fish tank stands. We found one online at
for $ 27 for cyber Monday. The manger was going to order it online but his computer went down. The manager (wish I remembered his name) sold us one off the shelf for $ 27. Now that’s what I call customer service. Petco is not just where the pets go. But also where I’ll always go.

I have only been to this petco a couple of times and it’s pretty average. The reason I am writing this review is because we took our pups there to get their nails clipped and it was amazing! We saw Brittany, the manager of the grooming salon, and she was amazing with our pups. We have one dog who is very nervous around people and she was so good with him! She took her time to not scare him and by the time he left her kissed her goodbye! We will definitely be returning to see her again!

Shopping at the store is average. My first experience with VetCo. I was 5 mins late, I understand there would be a long line for the clinic. However, three staff for 1 one line. They took a long time to get started, they are very «rule oriented» the staff did not have proper experience with the animals. I watched the two struggle with administering shots, oral meds. I requested they leave my pet in the carrier b/​c of this. The «vet» suggested I take my animal else where if he’s not comfortable with yapping/​aggressive dogs.

Do not bring you per in to get groomed here. The people are friendly, but the grooming studio is disgusting and it felt like I was dropping off my dog in a Saw movie. Not only that later that night when I was petting him he started to whimper when I touched his ears. I started to look And came to realize that there were not one, not two, but THREE giant slice marks on his ear. There was such negligence behind whoever cut his hair. And to make matters worse when I called the manager was just as unconcerned.

This Petco is always clean, well-​stocked, well organized, and easy to shop in. Staff members have been friendly since we been coming here since they opened. They really go out of their way to make sure that your needs are met as a customer., and express that they’re genuinely glad that we are there.

Well stocked. Friendly employees who are really knowledgeable in the industry and are happy to answer any pet-​related questions.

I’ve always had positive experiences at this Petco. I have bought several items, returned items, and have used coupons with nothing but good results. This place obviously strives for great customer service and are more than helpful with all the crazy questions you may have, especially in the food area.

After some unfortunate deaths of some long members of the family we decided to get a new set up and new fish… We have visited this place a dozen times for various fish supplies as well as treats and such for our pups. Each time we have come in for fish we have sat in the fish section for at least 10 minutes before we had to seek out help… that is pretty annoying. But after we did get a fish specialist we got great advice and more knowledge in a conversation than we could possibly retain. The policy here for fish is great! You get an entire month to see if your fish make it… and all they ask is that you bring in the bodies and a sample of water! They test your water and see what you need to change and offer advice on how to get the PH down or ammonia or whatever may be wrong! We had to bring back all the fish we got here though… :(The last exchange was sad… After bagging up our fish I was looking at the little guy and notice he was NIPPED UP! I mean like bad… I said something and he said he noticed… but it was the last one… Why didn’t he point this out? I joked it was a rescue fish but I wish I didn’t feel like I had to take the little guy home… The stress he just went through getting bagged up was enough… I didn’t want to throw him back in the tank :(This fish guy is supposed to be the expert and point those things out… I wish the customer service was much better… I feel like I shouldn’t have to ask for help they should just anticipate and be ready for customers. I also wish the store was a bit cleaner…

All the employees who work here are EXTREMELY friendly and helpful. Kudos.

As with most chain pet stores you can find the basics of toys food and small furry animals. I have two cats so that’s the only section I really go to. The store it cleanish and the staff are friendly enough all of which rates a 3 but the thing that drags it down is the prices.
EVERYTHING in there has a mark up on it. Normal bowls and food is 30% more here then say Wal-​mart or Target. Toys you can find cheaper at Petsmart or the aforementioned chain stores. The only good deal in the entire store is when you hit a sale on their canned food and litter. At that point it becomes only slightly less and the inconvenience of having to go to another store for pet food is offset by the marginal savings and decent selection.