AT&T

They’re crooks. I’ve been with them since they were Cingular and they’ve changed for the worst. Customer service is ghetto to say the least and the company as a whole are savages. I’m switching to Verizon as well asap! Oh yeah and the bullshit unlimited data plan if you have DirectTV is a lie. I was told by an AT&T representative that I’d be grandfathered in to unlimited data once I accepted the offer. Later I found out that was a big lie. Once you opt in to it you lose your grandfathered plan. Then if you decide to cancel your DirectTV service you also lose your unlimited data plan then they revert you to their current ripoff data plan. Read the fine print. It’s bullshit. I don’t like any company having that much control over my decisions.

This place sucks in every single way! 1. Their customer service is trash. 2. They’re so slow 3. They don’t value their customers. Don’t recommend this place to anyone

Dishonest salesmen. Lie to make the sale. Told lies over and over again. Would have rated 0 stars if I could.

I don’t know why everyone has their panties in a twist. Just because you don’t understand and have the patience for plans doesn’t mean the service or this location sucks.
I’ve been here multiple times and every time I’ve got the best service from the actual associates. The manager was a bit pushy and needed to shut up since he wouldn’t take the hint that I didn’t want a damn iphone.
But, there was a filipino chick that made my last upgrade easy breezy. Super patient with my indecisive self and understanding that I didn’t want their phone cases because the one I wanted wasn’t in stock. She really was cool and got things done fast and got me out of there in a jiffy.
Then, there was Micheal (Mikey you da man) haha fixed the problem with my bff’s plan that got all kinds of messed up since we were dumb and went to an At&t authorized dealer instead. He fixed it, knew what he was talking about, took his time and explained things in layman’s terms so we didn’t feel like tard faces. Even when it was cloooooosing time!
People. Realize that these associates are human too and if you know you’re going to get heated, take a shot beforehand and before that use the Internet and research plans.

This place sucks!!! They don’t answer the phone and I tried for a couple of hours. They actually expect customers to just show to their store to see if they have a phone in stock. In this day and age if your service is this poor I’ll just go somewhere else. Bad Bad Bad!!!

Two of the three star’s I’m giving this place are because Jason is such a light in the darkness for this place. I’m at the point that if I walk in and he’s not working, I have just walked out and tried again or made an appointment for a later date on which he would be working.
His review: Honest, awesome, looking for what you actually want and overall makes the experience look great.
Most of the, note not all, the other employees lack severely in that either they just want sales before anything else, they lie to you (either intentionally for sales, or because of a lack of knowledge at their own job… both are bad, second is worse) or they make it obvious if you aren’t in to give them a commission sale they truly don’t care what you want.
In the 4 years I’ve been at this location, besides Jason there have been a few cool guys here and there that have helped me out. So they’re not all horrible. I’d say its a 30 – 70 split. 30 being the ones you want helping you.
And then, there are total ass-​holes who make you wonder why or how they got let alone keep a customer service based job. Example: Kevin. After waiting 2 hours to get helped on a number of issues we weren’t having too much luck with over the phone. We get a nice dash of lemon juice and salt poured into our wounds by being placed with Kevin. We told him the number of things we came in for, being interrupted after each problem I listed by a «Nope, gotta phone in for that issue.» After explaining to him how we couldn’t get help when we did phone in, he just said to try again because that’s not what he’s here to do or help with. At the end of shutting us down twice, he asked if there’s anything else he could help us with, both of us just looked at him with confusion and responded back with an obvious «no». He then had the audacity to smile, extend his hand for a handshake and said «I was glad to be of help.» After resisting the urge to tell him to «fuck off,» I didn’t acknowledge his handshake and decided that after all that waiting, the long day prior and overall lack of anything that even resembled customer service that it was time to just walked away from the situation. We also added «Kevin» as a word interchangeable with «asshole» to our collection of inside jokes.

Been a Sprint Customer since 90s and was hesitant to switch to ATT. Went to ATT Northridge location and received amazing customer service from employees Christine and Javier who were both very accommodating, knew their product/​plans, and stayed after hours on a Sunday to hook me up a bunch of phones. All the employees were very nice and smiling all the time… I felt like I was at Starbucks.

It just takes for ever to get help.
I’m sure I’m not being original here.
It’s just painful.

So this place is always busy. So if you have 1 – 2 hours to spare you should go because they do have experts there that will help you with all of your technological needs. However, for busy people its definitely not the place. There is always a wait and you cant just walk in there and ask a quick question. You have to put your name down and be called. Once you are called, the service is still really slow. I mean dont get me wrong they are very friendly and helpful, but its SO TORTURINGLY SLOW.

Horrible service by everyone. They do not care about you. If you want to get screwed out of your money, this is the place. They tricked my mom into getting the ATT next plan when she had the money to pay for it upfront. Shady service by Angel, Cindy and especially Franklin.
Cindy is good at nodding and pretending to listen when she doesn’t care or pay attention. She’s the worst.
Save your time and frustrations and deal directly with customer service on the phone or online.

Called in to schedule an appointment. I wanted to know if they could transfer my contacts and texts if I didn’t have the phone backed up. In the middle of asking my question the rep stopped me and said the person I had originally asked for would have to call me back. I said it is a simple question there is no one in the store that can answer it for me? «NOPE, we are helping the customers that are here, so give me your phone number and I will have her call you when she works». UMMMMM I am not giving you Sh1T, especially not my phone number, and definitely not my business.

This store has really bad customer service. I had to come in twice just for a sim card. The first time I couldn’t wait it was full, so I left. I understood they couldn’t help me right away so I decided to come back. When I did a couple of days later (literally less than an hour ago) this guy tells me that they can’t give me a sim card, I need to bring in the phone. Such a lie!!! I just came to the store inside the mall, and got one no wait, nothing.
My poor grandmother lost her sim card but she is in my plan, so I offered to get it for her. The guy tells me that they don’t handout sim cards, that it is not their policy anymore, which is not true. Just got one in less than a minute in another store.
I had been there before with my husband, and waited two hours, store was full, they were short on staff, I get it, but this sim card thing wad ridiculous.

I’ve had a great experience with salesperson, Jason H. Who spent about 2 hours transferring all of my information from my old phone to my new one. He was professional and personable. He even wrapped up my old phone for return shipping to the company. My only complaint is that it is too cold in the store and the wait for help is quite long. However, Jason was really kind and thorough!

I just called to get my iPhone unlocked & I had the rudest customer service ever. I’m glad to be leaving AT&T!

Normally I wouldn’t leave a review for ATT because, well, I don’t care enough to and because it’s never been memorable. But today was different so here goes nothing.
Of course there’s a wait. Not everyone’s gonna get served at once. There were some employees standing around but maybe it’s because like at my job that there are various job functions and not everyone can do every one. Anyway, I was put in the queue and I waited… and waited… and got attended to, by Lila. Super cool by the way.
I came in to figure out if I can somehow lower my bill. Aaaaand I’m able to because of my job so Lila helped me get started on that which was a quick process. She also answered my annoying questions about the new iPhone release, how I’d go about pre-​ordering since I’ve never done it before and whether I’d have to change my plan or not (NOT! phew). She was very friendly and attentive and this visit to ATT didn’t suck as badly as I expected. Thank you!

I have had more than one occasion of waiting in ridiculously long lines for reps, but that’s not really what caused my one star.
I frankly don’t enjoy being lied to. The rep, whose name starts with L, completely lied to me about selling me on tons of upgrades. They sold a tablet to me that they told me was a promotional plan that I would receive for $ 1. When my bill came in, it read that I had created a second phone line with the tablet and was going to be billed $ 25/​month for it. Additionally, I would not have switched from tmo had I known what the prices were actually going to be. My plan was handled entirely wrong and when my first bill came in, it was trumped up with a bunch of unnecessary charges ($ 30 more per month than what I was quoted in the store). I had to go back into the store, wait for another 2 hours and have a manager reverse most of the charges and refund the $ 125 in unnecessary charges that L added to my transaction as a bait and switch.
I would not recommend going into this location. The reps seem only interested in commissions and not giving you an honest experience.

I came in here after a disastrous morning at 2 courthouses. I needed my cell phone number changed pronto. The employee was very very helpful & understanding. I had to wait a bit, but that’s ok.

I recently had a rather unfortunate incident with my current phone and decided I would upgrade. I set my appointment and when I walked in Steve F. Was there at the door waiting to help me.
Steve was attentive to my story and asked the right questions in order to better understand my needs. When faced with a situation he wasn’t sure he knew the answer to Steve was willing to reach out to his team members for the correct answer. It’s not always common to see a sales person admit they don’t know but it’s even more rare when they are willing to ask around to ensure I received the correct information.
When the phone I wanted didn’t seem to be available Steve went out of his way to locate one and ensure my happiness.
Steve was able to convey technical information in a non technical user friendly way.
I could not have been happier with Steve and the management at this location

Awful service. I was the first person in line. I watched as five employees milled around doing nothing while one person was helping a customer. I waited 45 minutes before I got helped. The extremely rude Kevin was who came to help me. He went out of his way to be the most unhelpful, double-​talking, apparently hates his job and people, kind of guy.
I will never go to this store again. I am seriously reconsidering my 15 years of service with ATT and am now looking at alternatives.

Located in the same center as Chi Chi’s and Big Lots. Parking is a little rough during the weekends due to surrounding businesses. Overall, the interior of this location is rather nice. There is a ton of open space, numerous seats, and even water.
I highly recommend making an appointment. The appointment might help minimize the wait but I can pretty much guarantee that you’ll be waiting nonetheless.
We’ve walked in twice and each time we were told it would be a 15 minute wait. On both occasions the wait was over 45 minutes and when we would reach out to the manager he couldn’t provide us with an estimate of when we would be helped but instead would cop an attitude with us for asking. I think the most irritating thing was seeing employees go in and out of the breakroom in packs as if they were going to lunch together or taking breaks together. I’m not just saying two or three people, I’m talking about GROUPS of four or five employees. I think it’s great that they can do that and build a nice culture but there is no business if there aren’t any customers. I think the manager could have done a much better job at scheduling their breaks and lunches.
Another issue was that they had more than one rep helping each customer which doesn’t really make sense to me. I’m sure each is trained to handle the same situations and it would’ve been more efficient to have one rep per customer. Our reps were nice but not as helpful as we’d like.
Overall
I wouldn’t recommend this AT&T.