Merit Albums

Thank you for always being there for us, you guys are fast, efficient and friendly. We always love doing business with you guys !!!

Not sure why the negative reviews. I called (notice I called not just used the website) and spoke with someone about what I needed and verified that it was in stock. I placed my order on a Friday that included imprinting and they were shipped by the following Tuesday.
I like that they are a family run business and will use them again for my next order.

Great service. Helpful advice. Good prices! Last year I spent several days searching and searching for a place that could send me these photo folders at a reasonable price and in the time frame I needed. And I finally found Merit Albums and I had my order sooner than I expected! THIS year, I didn’t even bother to look anywhere else — I just contacted Violet! Thanks again for such great service! Very Satisfied Customer!

I placed a phone order for 100 photo easels – 50 imprinted vertical and 50 imprinted horizontal. I got the order in a timely manner, however all 100 were imprinted vertical. I called the company and talked to the woman who took my order. She said she remembered us talking about the horizontal and vertical, but that I had opted to go with all vertical. That was not true, and when I told her that I had, indeed, asked for both vertical and horizontal, she argued with me. After telling her three times that I knew what I wanted and had ordered, and her still arguing with me, I gave up and asked if I could get any kind of a discount if I ordered the horizontal easels I needed. The imprinting charge is $ 20, and she had already told me it is a small, family-​owned company that does the imprinting in house, so I figured maybe they could give ma a break on that, to make up for the «misunderstanding.» She said no, it was wholesale pricing already, so no discounts. I generally like supporting family-​run businesses, but not when the customer service is so horrible! I definitely do not recommend Merit Albums. They do not stand behind their product or their service AT ALL.

Update to my earlier review original order placed on ³⁄₁₅ received a partial order and now 2 ½ months later still on back order I have a wedding album partially made. Don’t waste your time with this company! You’ll get the run around

I have tried ordering items from this company twice. The first time I waited a month to receive my items and finally contacted them to where they were. She stated that they were factory backorder. It would have been nice to know that a few weeks prior so my clients weren’t waiting on their items! The second time same deal, it’s been over a month now to get my items and she said they are on factory backorder and she would let me know when she hears from the company… I have yet to hear from her. VERY BAD BUSINESS… DON’T WASTE YOUR TIME WAITING… YOU WILL NEVER GET YOUR ITEMS!