Crunch

I haven’t stepped foot in this gym since their trainer hit my boyfriend’s car. Today I saw a charge on my card from their gym for their «premium» $ 21.22 joke of a membership. I thought I was done dealing with these incompetent idiots, but it seems their incompetence grows overtime. Stay away from this place!

It’s worth it to pay more and avoid this hellhole. Classes are inconvenient to anyone who works during the day, the free weights area is full of creeps making lewd comments, and their cancellation system is set up to take advantage of people.

There is nothing fancy about this gym but for the price it’s adequate. The staff at this gym also reflect the price (Most of them have cheap attitudes). The managers are extremely rude especially Danielle.
I am considering canceling my membership after today. I asked Danielle about canceling my membership and she asked my why and when I began explaining that it was partly because I didn’t feel safe on the machines anymore as they often stopped in the middle of my workout. She quickly got an attitude, «Well how are we suppose to know if you don’t mention it?» and as I was speaking she was cutting me off. This was the second time she spoke so rudely to me, the first time was worse. She was speaking above my voice, cutting me off, making sarcastic comments and walking away while I was still speaking to her.
I asked to speak to the manager and when she informed me that she was the manager, I decided to go right above her head and spoke directly to the Franchise owner Kristen who «Claimed» that she had never had any complaints about her staff or Danielle before. Does she not read these reviews? Anyway, she said she would handle the problem and apologized. Just in case she does nothing, I reached out to one of the corporate managers at the headquarters and filed a formal complaint.
I don’t like paying for poor service, PERIOD.

Pros:
–Estaban was extremely helpful in getting me enrolled quickly on the spot.
–I elected into the peak membership so tanning is included.
–The locker rooms are extremely tidy.
–Tons of treadmills.
–I just cancelled my membership yesterday because I am moving and it was a very quick and simple process.
–I paid $ 20 a month.
Cons:
–There isn’t room to do free workout stuff… lunges, squats, burpees, etc. The floor is taken by personal training areas and you will get yelled at if you go in those areas.
–The classes are hard to get into and there aren’t ANY afternoon options on the weekends.
–The tanning bed (not a bed actually, it is a stand up machine) is extremely low quality. I used it once and will never use it again and urge everybody to NOT go into one. Low quality and unsafe compared to other higher end beds.
You get what you pay for!

What can I say, the members while courteous are often anxious to get on the piece of equipment that you’re using that they don’t give a damn the amount of reps you have left.
The hours really need to be extended or the gym needs to be turned into a 24 hour. I would gladly pay more for this feature.
It’s an OK gym. 1 Squat rack, 3 smith machines, 2 benches, 1 incline bench. Barbells go up to 80.

I have been a member since they first opened here in Norwalk. I cancelled my gym membership today. Long story short I asked a Crunch staff member by the name of Esteban about the peak membership program he explained it to me and was very helpful in the beginning. I enrolled in the peak membership so my wife who recently moved to the area from a military base could attend the gym.
Upon entering she was treated rude by Esteban and was denied entry into the gym by Esteban for not showing a picture I. D 1 hour before closing on a sunday. I told him she had just moved to the state and did not have an I. D which he did not say was necessary for me to bring a guest. He flatly denied entry so I cancelled my membership on the spot as I have witnessed Esteban in the past let other guests into the gym without an ID. I will be contacting management and reposting my story.
It is not a bad gym for the price but this was just appalling behavior.

You get what you pay for. Some teachers are great! Some refuse to change the music and routine of their class since I joined in August. It is really frustrating! Yoga on Sundays is relaxing. But my biggest gripe is the new schedule change and lack of kindness from some of the front desk staff!

day classes are awesome for the price. i just wish there was more than one fitness studio so that evening classes werent so crowded. machines are standard and there are tvs visible from every machine. for the price that you pay, this gym is very good

They have finally put up signs telling members to wipe down the equipment after use! I still recommend you wipe it down before you workout though.
The mountain climber elliptical machines are breaking down and so are the treadmills. I had to try out 5 elliptical machines yesterday until I found one that both worked and the TV adapter worked. The treadmills are getting rickety and worn down but still get the job done at the moment.
I would still recommend this gym for $ 10 a month. The machines are starting to show some wear and tear but are overall still fine and you can get in your workout for a cheap price.

I’ve been a member of Crunch ever since it opened. I signed up b/​c It is conveniently located near my office and $ 10/​month is pretty awesome. FYI; I visit the gym 2 – 3 times a week. I have never used the tanning beds, tend not to use the locker room too much (my office is across the street so never needed to), and I have only participated in a couple classes. I have found this gym to be adequate; nothing overly fancy or spectacular but for $ 10/​mo I don’t have much to complain about.
Cons:
The gym is a little small. They have it packed with a fair amount of machines but I have found myself having to wait for an open treadmill during busier times.
I agree with other reviewers, I freaking hate the parking lot. I don’t really find it scary or anything but it is very narrow and apparently no one in Fairfield County can drive so I have had several near accidents. I recommend parking on the first level.
A lot of people don’t wipe down the machines but I figure that is a problem at most gyms. Bring a towel and wipe down the machines before you use them if this is an issue for you.
They seemed to fix the one real issue I have had: last year during the fall/​winter they allowed a high school girls crew team to train in the gym (I assume b/​c of the winter/​lack of daylight). So every week day around 5:30pm when I would get to the gym it was packed with 25 or so 15 year old girls. They took up all the machines and would sit around on the bikes using their phones. I ended up filing a complaint with the manager. It’s a year later and I haven’t seen any HS teams in the gym and they now have a sign up saying minors must be accompanied by an adult.
Pros:
Very affordable.
Friendly staff.
Lots of classes and machines to choose from for a smaller gym.
Not intimidating. Most members/​staff seem friendly and helpful so you should feel embarrassed about asking for help w/​a machine or trying something new in one of the classes.

member since the club opened. its a very nice club. plenty of equipment but not cramped — more than enough «elbow room.» clean and well kept (men’s locker room too). good hours and nice staff. AND a great price!

Be careful what you sign when you sign up for personal training sessions. Read all the fine print and make sure all the blank spaces are filled out and get a copy of it!
I thought I was signing up for a month of personal training, I find out after that month they are taking out money from my account every month for three months!
I call the gym for help and no one is willing to talk to me including the franchise owner Kristen. I just get an email from their Operations Manager/​Lawyer threatening me with legal action if I dispute the chage. I guess this is how they make their living!

I’m a one-​time visitor to Crunch. I attended as a guest and didn’t know a thing about the place. My first thought was, WOW, this place is huge! In fairness, my home gym is so small I consider it «packed» with 6 people. But, really, the place is large and has loads of cardio equipment.
The ellipticals didn’t have a dedicated screen attached, meh. I could deal for my one visit. I’d be annoyed if that were the case every time, though. And there weren’t nearly enough sanitizer and paper towel stations. I’m a bit obsessive about nasty sweaty germs though. Ick. And I could just sense, even at my first visit, that it just seemed a bit low-​budget. Kinda Wal-​Marty.
Actually, if Wal-​Mart were to open a chain of fitness stores, they’d be Crunch.
It IS only 10 bucks a month though ($ 10!), so I actually think you get more than you pay for. If I lived here I’d sign up!

After reading through all the reviews — both good and bad — I have to say that I agree with all of them… but I still really dig this gym!!!
Yes, at first glance, it might look like a «jazzed up Planet Fitness». Machines and classes can get overcrowded (especially during post-​work hours) and the garage can be super scary (I fondly refer to the very top open-​air level as «rape alley»). I don’t blame the gym for these things though, they are out of the gym’s control. What they CAN control that I would like to see changed: an expanded/​more varied class schedule on the weekends and a more convenient way to sign up for classes (other than having to show up a half hour before the class starts, which is a major pain in the tush). I don’t care for the TV setup either (TVs set to different channels are hanging from the ceiling) — I belong to Planet Fitness in Norwalk and prefer to do cardio machine work there, where each machine has a separate TV.
All that said, I’m a gal on a budget and this gym is SUPER CHEAP, so I’m willing to overlook most of its shortcomings. The classes that I do attend are usually great, and I appreciate that they have different classes going until 8−9pm for those who work late hours (like me!). The instructors are generally pretty good — Erin, Franci and Joanne are my favs… all really high energy, which keeps me pumped up! The locker room and showers are more than sufficient for me to get ready for work in the mornings. I have witnessed a few customer service faux paus by the front desk, but found them to be generally helpful and friendly.
For me personally, the pros outweigh the cons. The gym just hit its one year anniversary and hopefully they’ve worked out alot of the growing pains the other reviewers have noted.

This is a jazzed up Planet Fitness … and by jazzed I mean different paint job. Completely does a diservice and disrespectful to the amazing CRUNCH brand in NYC and the West Coast. This is NOT a CRUNCH experience what so ever.

Now I have to preface this review with the fact that I haven’t been to the gym. However, I called because I was interested in a membership. The first time I called, the phone rang, rang, and after about a minute went to the crunch voicemail-​this was during their regular operating hours. The second time I called the same day a gentleman picked up the phone and I told him I was potentially interested in a membership… long pause. I asked could you tell me about the gym and the different packages you offer?? He very shorty stated the two different packages and then rudely asked if I had any more questions. Needless to say after that experience I won’t be coming in.

I like crunch because it’s a good gym for the price! It is a new gym with new equipment. I like their classes/​instructors. They recently updated the winter schedule and incorporated more of the popular classes! I agree the garage is not ideal, but again for the price I don’t mind it at all!

the gym has finally opened at the first couple of days was really crazy– so crazy that customer service went out the window. Now i understand being busy and it’s hard to be attentive to everyone, but when i went to the counter to go tanning this is how one of the girls working there greeted me «what do you want?» !!! I could not believe my ears. I kept my cool and said, «id like to go tanning please»… then she said «you want to go tanning?» with a bewildered look on her face.
Needless to say when i need to approach the counter for something, if she’s there, I wait for a different employee to become available, because as a paying customer i should not be greeted with «what do you want»
Also when i was there someone asked for the form to cancel their membership and the SAME girl just went ahead and handed the form. No questing why the person wanted to cancel or any pitch to convince them to stay. Seemed a little bizarre to me…
So other than those instances of really bad customer service, i’d say the gym has been pretty good so far. I hope that once they get into the swing of things that the customer service will improve.