Central Chrysler Jeep Dodge Norwood

Stay away from this dealership. I bought a 2015 Jeep Grande Cherokee and the after sales experience has been horrible. I had to go through Jeep Customer Care to get my the issue with the Uconnect System solved as they stated that they could not replicate the issue even when I showed them video evidence of the issues that I was having with my the navigation, phone, radio of the Uconnect System. Also, Jeep Customer Care is horrible to deal with.

Going to this dealership was a mistake. The largest purchase of my life to date, this was an absolutely horrible experience.
My mom and I came to Central on a Sunday in July-​I was looking for a MINI Countryman with AWD and they had a used one. I had an appointment with a new, young salesperson. She took me for a ride and didn’t know much about the car (not unexpected since it’s a Jeep dealership). I’d test driven other MINIs and so knew enough. I told her I was interested. She said they’d clean the car and buff the areas that have a couple marks and the bumper, her manager okayed it. She was perfectly nice, if a little green.
She set me up with the financing guy and I talked numbers with him. I felt like he pushed me around a bit and condescended to me. I told him the numbers I’d worked out with my credit union-​he was super dismissive of the CU, which was unnecessary and rude. He talked me into a couple warranties. I’m a car novice, so I bit. That night I looked the company up online and saw that it was rated 1 star by consumers. I emailed and asked to cancel the warranties. (I recently extended my warranty through MINI and they couldn’t have been more helpful or accommodating). He kept insisting that the company was great and that I should keep the warranty. It took several emails back and forth before I got what I wanted. I was unhappy that he fought me so hard. It felt pushy and used car salesman-​y.
I came back to pick up the car on a Thursday. They said I could come by 4, but I talked to people who said traffic is a nightmare, so changed to 2pm. I let them know I’d be arriving early. Thank god I didn’t decide to come at the original time of 4.
Upon arriving, I had to wait for 45 minutes until the finance guy came back from an errand. (despite the appointment). The original guy was gone that day (thank god) so I got a more reasonable person (though when I told him how his counterpart treated me he said something to the effect of, that goes to show you a college education doesn’t mean much and admitted to not having a degree… which was weird, you’re dealing with my SSN)). I signed the new docs and they pulled the car around.
It was not clean and the outside had not been buffed. My mom made a stink. The manager came out and started giving excuses, but Mom was like, dude, you guys promised this. Make it happen. So they did. It still wasn’t perfect when it came back out, but it was better.
Next up: plates and getting an inspection sticker. Mom left b/​c it was 3:30 and she needed to get home to walk the dog. I brought a book and went to sit in the café. 4 chapters later I was like WTF is taking so long?! They called me into the office and told me that the car failed inspection.
Apparently, they had something fixed and the car hadn’t been driven enough miles yet from the fix for the computer to acknowledge that everything was in working order. Ok, I understand that. They said I have a week to get it inspected after purchasing, so just to drive it a bit and then get it inspected again. I live in Boston & am parking on the street so need a sticker. They went to print out the failed sticker.
30 minutes later I get called back. The inspection sticker printer is broken and can’t be fixed. They call down the road and another place will inspect the car and print the sticker if they get it there in 15 mins.
Another 30 mins later: Since the inspection was done at the dealership, the sticker had to be printed there or voided and it’s after 5, so they can’t call in to void it. The shop down the road can’t print the failed sticker, they bring it back. They call the city to see if I can park without a sticker. The city explains that I’ll get a ticket if I do so. They plan to rent me a car to get back to the city so I can come back tomorrow and pick up my car. I explain that’s unacceptable. I’ve already spent 4+ hours here. They offer to pay for parking in the city. I take them up on it. Get them to explain the failure in depth, get in the car and burst into tears. Awful experience. The head maintenance guy came out, apologized, and offered to buy me dinner. I just want to go home.
It passed inspection the next day-​they paid for parking & inspection. They forgot to include the manual, and never sent it to me, despite repeated attempts (the MINI dealership gave me one gratis). I took that stupid Central sticker off of the back of my car and tossed it.
2 months later in September, my car died on the side of the road. I have to spend $ 400 to get it fixed at the MINI dealership because the car is full of aftermarket parts, even though it’s still under warranty (thanks for the heads up, Central!).
The MINI people couldn’t have been kinder or more helpful. They brought me onto the floor, showed me how to check the oil etc. Just night and day-​professionals, kind, thorough, they inspired confidence; the opposite of Central.
I would NEVER return to or recommend Central.

I went in to look at a new car. Unfortunately as we walked in another couple was looking at the car and in the end bought it.
MARK WEISMAN was the salesman who helped me out. Except he is not a very good salesman and has no manners.
A few days later he emails me regarding a car they just received. I asked a few questions. I needed a VIN, price, and miles. He told me that it just came in and they didn’t have the info. Later I sent him another emails asking for pictures. He told me he would send them once he had them. A day later I got an emails saying the car was $ 16,000. Again I had to ask him for more info. His response was that if I wanted the car to get down there asap to look at the car. AGAIN, I asked for basic information, miles, VIN, pictures. He told me «by the time I do that the car would be sold.» From there I told him I lived close to an hour away and would not waste my time coming in if I didn’t have basic info. I then took it upon myself to contact the dealership by phone. At that point I was told that the car was over $ 20,000 which Mr. Weisman knew was over my price budget.
To top it all off later that night Mark emails me saying «Got it. Your bf called and yelled at my mgr about me.» I wouldn’t have cared that he lied about the price, however his response was so unprofessional that I will never go to this dealership again.

Simply put, these people are CROOKS. I cut my losses, paid the dealership their diagnostic fees and just pulled my vehicle out of there without finishing the job. Some of the worst customer service I’ve ever gotten. At least the BMW dealership would smile as they screwed you.

**** VERY SLEEZY SALESMAN APPROACH***
I sent an email to this dealership to see if they would be able to beat a lease offer on a specific 2015 Grand Cherokee that I received from another dealership. After going over all of the terms, down payment, credit history and model, Peter (the internet manager), replied and then followed by a phone call to confirm that YES they will definitely be able beat the quote I received from another dealership. To be certain, I purposely had him re-​confirm everything we spoke about (including the model and terms of the lease) and told him that I would be there in the morning to pick out the vehicle and sign the paperwork. When I got there, a very enthusiastic Peter met me and introduced me to a salesperson to take over. After 2 hours of going back and forth, the salesperson and his manager were not able to come anywhere close to the number that Peter quoted me over the phone. Come to find out he was basing it a cheaper model and I am convinced that he used this tricky tactic to lure me into the dealership.
Since I had to get a babysitter, drive 15 miles and spend 2 hours of my life that I will never get back and NOT get what I was promised — I was livid and will never use them and or recommend them to anyone I know.

I bought 2 cars from this dealership within a week. I had no issues with the sale of the cars. Wasn’t much to it. I did my research already on the vehicles, so I knew prior to going that I liked the cars they offered. However, after the sale is complete they could care less about you or the vehicle.
BOTH cars had issues. The brand new vehicle I bought only came with one key. I was told to give them a week to look for the second set. I waited 10 days and then called, after not hearing from them. FOUR times I called over the course of the day. Each time I was told I would be called back in «a few minutes». Never was called. I waited 2 hours before calling them back. Finally the last time the salesman told me he ordered the replacement but wasn’t sure how long it took. Again, he will «call me right back». Never did. I went into the dealership the next day and went to the manager. He referred me back to the salesman even tho I told him I was having issues with him. I was then brought to the front desk and introduced to the gentleman who orders new keys. This was CLEARLY the first time he was ever spoken to about my replacement key. He told me he couldn’t order the key without my set there for him to get information from. Of course I didn’t have the keys with me so I still need to go back. I then informed the salesman that this is why I called yesterday so much. He could have cared less. It was a joke.
Awful customer service. After 3 days of owning the vehicles you would think I would get a little better treatment after just purchasing two vehicles from them. Who knows if I will ever see the second key. Doubtful.
If you can go somewhere else when buying, I would recommend it. Buying the car is easy, everything can be researched online. But if you want a respectable dealership that will at least show a little courtesy and service, don’t go here!

I would like to take the time to let you know my experience at this dealership. My buying experience was wonderful. Mark Weismann was extremely professional and after I bought my 2014 Wrangler I felt I could have a beer with the man. Next, this dealership has an accessory store within the dealership called «Just For Jeeps.» This is where the fun starts upgrading my Wrangler with bumpers, winch, lift, cold air intake, and LED’s. Peter, who owns and runs the store, has a staff that is very knowledgable, courteous, professional, and is just as crazy about Jeeps as I am. I have all my upgrades installed by them and have all the confidence they will do an amazing job. Be careful, there are two Nicks there. Nick in the office and Nick who installs your accessory. There is also a café you can eat at while your Jeep is being upgraded. Bottom line this place is exquisite. Check out there website. You won’t be disappointed.

I went there to check out their Ram 2500 trucks as my 12 year old truck needs replacement and had to go back in for transmission issues for a forth time.
I think I communicated very well what I was looking for. A work truck for property management and light plowing as well as some hunting trips. The Salesman Steve was very nice just a little green but we all need to learn. He could not seem to locate a work truck for my needs and recruited some help. A manager came over and had a young kid take over. He said he had the truck I wanted in their other lot. We drove out and It was not there. On the drive back he stopped at a very nice, Blacked out sport truck that was way over my budget and needs. He said that was the truck he was looking for. I rejected it and refused to drive it as it was not a work truck and did not have the RAM 2500 badging on it. These people don’t listen. I got a little upset but because of my years I did not show it, I told him earlier time was short and I had some place to go and so I left. They just wasted my time! because of my frustration, I decided to check Unilocal and Boy am I glade i did. I canceled an appointment with them based on their very high percentage of very bad and some very long reviews. There is obviously a culture problem there.
That was Close!!!
Thank you Unilocal!
Central Chrysler Jeep Dodge norwood, read your reviews! You guys need a lessen in «The Voice of the Customer» Look it up on the net. Good Luck!
Just my opinion and experience!

This is the worst dealership I have ever encountered. I went to look for a pre-​owned Jeep Wrangler unlimited and upon arriving a salesman (who didn’t even tell me his name) was sitting on a lawn chair asked me what I was looking for… I didn’t even get a hello how are you. I told him what I was looking for and he goes «oh I don’t have any». After saying I was going to look around he followed me and I then found two different vehicles that fit my description of what I wanted. We then went inside and he didn’t have the price for one of the vehicles another salesman asked me «how much would you pay for it»… I simply told him that it does not work like that. He then told me that he was going to sell me a used 2012 wrangler for 32,000… I can buy that brand new for that price. I was honestly disgusted by the professionalism and the ego in that dealership and just left after 15 minutes.

I wish I could send no stars to this place. The service sucks. Customer service sucks. They have no idea what they are doing. No offense but I’m a chic who barely knows anything about cars, but I know that I check my oil levels when it’s cold. And that guy is absolutely stupid with names and so stupid with advice. Augh. Never want to go back, unfortunately I’m stuck with them now.

This is the most sleazy car dealership I’ve ever dealt with my life. If I could give negative stars I would. I had been shopping around looking for a new truck with particular options, and supposedly they were searching for me at Central. I started an internet search myself and found a truck at a dealership in NH that seamed to have what I was looking for and asked the salesman at Central that I had been dealing with to see if he could get it and give me a price. But while I was waiting for him to just give a straight answer as to whether he could get it or not I went to the other dealership to see if it was available for myself. That dealership had a price right i the windshield of the truck. Because I had started the ball rolling Brian Bell of Central, I thought I’d give him a chance at the deal first. Once he contacted me said he could get the truck and quoted me a price, but I needed to tell him if I wanted to do the deal so he could arrange to get the truck. I told him the other dealership had the truck advertised for exactly $ 1000 less tHan the price he jus qouted me. He said he’d check into it. Then he contacted me a few hours later saying that the price the other dealership had it at couldn’t possibly be a real price, but also, he already obtained the truck so if I wanted it, I’d have to get it from him at the price he quoted. I told him I wouldn’t consider any price above what the other dealership had it at, and if he didn’t start negotiations there, he’d lose a customer and I would explore my legal options as he had taken steps to outright prevent me from getting a better deal with a different dealership.
Next I get a call from Brian’s manager Chris. Besides continuing to raise his voice to talk over me, and then ultimately hangs up on me… which from I have just read from other reviews here seems to be a common tactic at this place.
My suggestion to anyone is to just stay away from this place for anything. I’ve dealt with A LOT of car dealerships over the years and this one is the absolute worst.

My wife and I went in to Central in the middle of a busy Saturday. Although we were initially told by a couple guys that someone would be with us and that we were «next», it was fine that they forgot about us or lost us for a while because it gave us a chance to go look at all the new Grand Cherokees on the lot and pull up their inventory on a phone so we could be prepared. When we went back inside, someone responsible finally set us up with a salesman named Brian. Brian was great to work with, not what you would expect of a car salesman at all, easy going, calm demeanor, and focused on helping us pick out the right vehicle before talking price. We already knew what we wanted, so when we went inside, Brian wrote up the pricing, took some of our information, and laid out a payment plan. We started off about $ 40/​month apart from where we wanted to be, but were able to settle on a deal that gave us the vehicle we wanted at the monthly payment we wanted.
They wanted us to come back to get the vehicle another day, but when we said we wanted to drive off today, Tom from the finance department got to work and Brian stuck around for another 2 hours to make sure we drove off satisfied, with a great orientation for our new vehicle. I hope to be back to to trade in my other vehicle in a few years here.

They do all they can to make the place look nice with a café, store etc… but wow do they trip to rip you off! The only reason I found myself here was because my Jeep had a recall part and the dealership was required to replace the part for free. While I was here I figured I’d have them check out my rear passenger window which recently stopped working. It turns out it was a broken motor, and they quoted me $ 550 to replace. I also had to pay another hefty fee just for them to check out what was wrong.
After that I went to 3 different auto repair shops for a quote on the broken motor in my door (which was causing the window not to go up and down). Not one place quoted me more than $ 275 to replace the broken motor.
Barring another recalled part needed replacement, I will never be going to this place.

For the first time I understand reviews that wish a system would have negative stars for rating as you feel that even 1 star is too good for some places.
This is one of those places.
I have been very disappointed from the after sales support I have received for the below reasons:
When I purchased the jeep I was not aware or informed that the gps navigation option was not included. After signing the sales paperwork I was told it could be upgraded for 595. That is an insane amount considering all it is, is an activation code which enables the gps built in feature in the uconnect 8.4a dash. I asked if you guys could look into adding it because if I had asked for it before signing the paperwork you would have added it no questions asked.
The day of my signing I waited a ridiculous amount of time to get everything sorted.
A couple of days later they called me and asked if I could come in to sign a duplicate title they ordered. I took time out of my day to drive in there and accommodate them. This was not appreciated.
Later I had some issues witht he uconnect remote start through the mobile app. I called uconnect and explained the issue and after them trying to find the issue with my phone even though i was telling them that the car was showing no signal whereas my phone had a green icon meaning it connected just fine, they finally said that from their system it showed that my software needed to be upgraded and I could contact the dealer to do it free. They mentioned I could do it myself (which I knew), however I mentioned that if something goes wrong during the upgrade of firmware, manufacturers can deny coverage later saying you voided the warranty. She laughed the thought off even though I told her that I have performed several firmware upgrades and have had to deal with this before.
I called the guy who sold me the vehicle to let him know and he advised I come in to talk to service. Since they are only 10 minutes away from where I work, I did.
When I went to ask about the issues I had with the uconnect software I waited another ridiculous amount of time to have an «appointment» scheduled to have it looked at.
I say «appointment» in brackets because it was not an appointment to come in and get it fixed but rather to drop off my vehicle, which I could have done without said «appointment» and it ended up costing me 20 bucks for the insurance I paid for the «free» rental provided. I always purchase that insurance as it is not my car and I do not want to be liable for anything while it is in my possession.
During said «appointment», I had to wait 3 hours for a rental since i had to drop off my vehicle (Unbelievable that I had to wait so long just to get a rental… a crappy one too). If I was told before hand that this was what this entailed, I would have arranged to drop it off early in the morning and pick it up at the end of the day.
I recently called in for a recall notice I received. It is about the air bags deploying unintentionally when off road and at certain angles. The first «appointment to have them look at it was over 2 weeks from when i called. They told me that it is just half an hour, but after several visits to their facilities which should be under half an hour and result in several hours. I asked to just come in and drop it off in the morning. Now, this being a recall, it should be something that would be looked at right away. Fortunately, I do not use the vehicle off road so the likelihood of this occurring is low. However, when I would receive a notice of a recall on my Toyota rav 4, they would schedule me to come in the next morning, drop off the car which was ready by noon. Another sign of poor after sales support.
I called uconnect and know how to get the activation code for the navigation. All I need to do is give them the radio id pictured, pay them 595+tax over the phone, receive the activation code that I enter after pressing ok on the screen pictured and navigation will be unlocked and enabled. This is not something that should cost 595+ tax and it should have been something that was provided by the dealer.
I have read on forums that several people have received it as a free upgrade from their dealer… this is because dealers can get this code with no cost associated to it. Mainly during purchase of the vehicle since that is when you are willing to offer support.
Now the reviews of this dealership are not great and I wish I had looked at them prior to even visiting.
I even contacted Jeep about this dealer and after several calls that were not satisfactory, we did not reach a resolution and when they spoke to the dealer, they even had the audacity to state that they had informed me of the lack of gps before signing. This was clearly a lie as they even asked me before signing what they could do to have me sign right away. They matched my banks rate, they gave me over blue book value and had I know that the gps was not activated they would have done this.
Check Reviews.

This was a «second chance» at Central. I’m in the market for a vehicle and I was in the area and decided to stop by with the possibility of buying a 30k vehicle. It was a Sunday, and I did not have a relentless salesperson on me upon arrival. I found 3 vehicles next to each other that I liked. None of them had the price displayed.
I understand why they do that, but its annoying. I then went inside to find a salesperson. I was greeted and helped by a decent guy who offered fair customer service. He looked up the vehicles on their website on a computer that wasn’t his. I gathered at this point that he was likely a weekend PT salesman. But I’ve been wrong. Regardless. He invited me to look at the website while he looked at it and turned the screen towards me so I could see how much they cost. I did and while he sent to retrieve the keys, I continued to look at the features of the vehicle I had my eye on. About 20 seconds later, a salesman came over and said «You’re with xxxxx?» I said I think so (he never introduced himself to me). The salesperson then turned his computer while simultaneously clicking out of the window as he sit down in such an arrogant manor. It’s hard to explain how arrogant this was. «You’re with him? Well this is my desk, so why don’t you scram out of my area and go wait with him.» is how I took it.
Then, while I was outside looking at the vehicles, there were 2 vehicle alarms going off. Several people had come out and looked around, at times my salesman tried to help them out, but they ended up setting off more alarms and the problem cycloned. It was quite humorous, actually. But I don’t have time for this. There were vehicles parked 3 deep, and of course the vehicles I was looking at were facing the street/​snowbanks with 2 vehicles behind them. I had been there about 45 minutes at this point. I don’t have all day and considering the circus act that was taking place, this was the point I took off.
I kept asking myself why I’m giving them a second chance. My first experience with them — 2008, I bought a used vehicle that they sold me without a title. They literally had to buy me a rental vehicle for 2 weeks. It was annoying. (Side note: The rental was a Charger… which I loved so much that I bought one after this one. Funny how that happened!) I won’t get into that because it was over 5 years ago, but to say that situation was a nightmare is an understatement.
About a year ago, I was talking to a friend of mine about his vehicle. We got to the buying experience, and he told me he had a terrible experience with Central. We shared a laugh because we both had equally as horrible experiences.
Unfortunately, Central sells vehicles of my taste. Go somewhere else if you have the option.

just had a pretty bad experience… was verbally and email quoted a «firm» price and I then go to put down a deposit and guess what, no deal. the sales guy wrote up the wrong car and when I pointed that out he said, «that costs more money.» I just got up and left. Before driving over I called the salesman to confirm the car, the options and the price that was in his email!!! The salesman was either totally incompetent or something worse… I’ll never ever consider this outfit again. Resent having my time wasted like this, especially when I called before driving over, just to avoid something like this. I called another dealer, got a price right away and will do a deal there.

I’d give zero stars if I could.
Absolute customer service I have ever experienced in the service area. I bought my jeep from them a few years ago and recently went to have my oil changed. I had an appointment at 10 am, arrived on time and was ignored for 10 minutes. I finally asked another woman if she was in line waiting for service or had an appointment. She said no so I went up to the counter (several people behind it, one woman talking obnoxiously to everyone except the customers) and said I had an appointment. I was asked my name, gave my keys over, and as the mechanic was walking out, he asked the same woman if he could help her. She then asked her question and the mechanic took her keys, gave me mine and told me I had to move my jeep into the awning (I had parked less than two car lengths away). He then began to wait on the woman who did not have an appointment.
I had to wait over an hour in their «café» for an oil change.
I also recently called them to ask about my warranty and 5 days later, no one has returned my call.
Once this place sells you a car and they have their money, they just don’t care. Luckily, I know better mechanics.

In 20 years of buying new cars it was hands down the best customer service, fastest purchase and amazing follow thru of any car dealer experience i have had. I received a gift card for the store, they bought me free lunch and got a thank you card in the mail after. NO IDEA how they have so many negative reviews.

We had an appointment to come in at 1030 for a service appointment. George in service decided we didn’t have an appointment and decided to tell us we couldn’t just show up anytime we wanted. Funny thing is we got in and pete said he knew all about us and we did have an appointment. George ruined the entire experience and I will never spend a dime here. There are other dealerships, take your money elsewhere, vote with your wallet, unless you wanted to be treated like a child by miserable staff.

DO NOT PURCHASE A CAR FROM THIS ESTABLISHMENT. Consider yourself warned.
The sales guy, YES I am going to drop names here: Jeremy= FIVE stars. Awesome guy, good at his job. I feel bad that he is a part of this sham of a company.
The rest of them, useless.
I purchased a used 2013 Chevy Malibu from them this past June. One month in I had to take the car in because the rear view mirror just fell off while I was driving. When I brought it into them to fix it, the following things occurred:
1– I came in and was told to pull the car into the service bay. When I did– a man came RUNNING OUT and started telling me to move my car, I am at the wrong dealership, they do not sell Chevy’s here. Upon telling him that this is indeed where I purchased the car, less than a month prior, he proceeded to grill me and talk over me, and tell me that this cannot be the case, I must be mistaken and that I need to move my car now so they can have it for customers that they DO service. Another man came out and told him I DID buy the car there and to stop harassing me.
2– They had the car for 5+ hours before it was fixed. When I picked it up, they told me that I wasn’t allowed to use the mirror for 24 hours. Safe, guys. I will just operate a vehicle without using the rear view mirror.
SO that is just the tip of the iceberg. It gets better.
Another month passes… my steering feels loose one day but I just ignore it because no error messages came up. That same day, I run into the store and come out, started the car… at which time a «service power steering» error came up. Being nervous to drive the car at this point, turn off my radio and start driving slowly home. At this point a repetitive thud thud thud keeps happening as my tires turn. So now I am very freaked out, is this a ball joint, wheel baring. I don’t know?
I called them to see if I could bring the car in. It was Sunday, so the service people were not in. The woman on the phone told me that I can bring it in and leave it for the service guys when they come in the next morning, along with my key and a note/​filled out form telling them what is wrong. So this is what I do.
The next morning (Monday) I get a voicemail from them– the guy leaving the message does the following:
1– Proceeds to reprimand me on my voicemail for leaving the car «we have cars to service here who had appointments– you should not have left this… we don’t even know a lot about Chevys» (MIND YOU– THE CAR IS UNDER WARRANTY AND THEREFORE THEIR RESPONSIBILITY TO FIX)
2– Starts rambling on and on about a $ 100 deductible (AGAIN– THE CAR IS UNDER WARRANTY AND I SIGNED NOTHING AGREEING TO PAY THAT $ 100 IN THE EVENT MY CAR NEEDS MAINTENANCE WHILE STILL UNDER WARRANTY)
3– Proceeds to tell me that he still has not even checked out my car. SO, you are telling me that I owe you money, YET you have not even diagnosed it yet? OK…
So I call them back and of course each time, SEAN– the guy who reprimanded me is not available. Phone tag ensues. Still hasn’t checked out the car.
Fast forward: THURSDAY= still haven’t looked at my car. Mind you, that every single time without fail that I have had to call someone– it takes 1– me initiating, and 2– at least 3 phone calls for me to get either an answer or a response.
I call JEREMY (said sales man that was helpful) who has his manager Dean call me. DEAN (who in the end never calls me back the last time I called) puts me in contact with JOHN ZIMMERMAN who is in charge of all things service apparently. He tells me he doesn’t know when they can look at my car. OK– you have had my car now for 4 days. I tell him I need a rental since I need my car to get to work.
Get my rental. Breaks down. Need someone to help me and give me a new one: TWO hours later, they have the rental ready.
Friday comes along. We checked your car today: steering is fine and the «thud, thud, thud» happened only because there was tar in the tire treads. We won’t charge you this time. Oh, «THIS TIME?» OK… it took you FIVE days to even pop the hood to look at my car to diagnose… thanks for your «generosity.»
SO YOU HAD MY CAR FOR 5 DAYS OVER SOME TAR IN THE TIRE TREADS!!! And– you are telling me that I don’t know what I am talking about with my steering wheel feeling loose? SO
I decide to pick up my car and take it elsewhere because it is now CRYSTAL CLEAR to me that these people don’t give a damn about my car because it is 1– a Chevy which they «don’t know anything about» and 2– because it is still under warranty. I get there and the service guy ERIC, was nice enough to feel my steering and tell me that he didn’t think it felt right either even though they told me «NOTHING is wrong.» My rental happened to me a Malibu so he compared the steering and agreed with me. He tried to tell his manager RICK– who blatantly did not care, and could not have been bothered to stop eating for 5 minutes to listen and help.
Good guys: Jeremy/​Eric
Bad guys: Rick/​Sean
In the middle: ZIMMERMAN