Children’s Orchard Resale & New

If there was an option to give this place zero stars, I would have. They are RUDE. I called in the morning, told them what kind of items I’d like to bring in, and asked if they accepted them (clothes, shoes, bouncy chair, walker, etc.) I was assured that they accept these items. The woman on the phone told me that I could come in at 4:00 that day.
So I loaded up my car with all of the items. I had my 12 month old with me so this was no easy task. I got there at 3:50. I was clearly struggling at the front door to carry in all of the heavy, bulky items along with trying to wheel my daughter in a stroller. There were two women standing behind the desk just staring at me. Neither one of them offered to help.
I told one of the women I had a 4:00 appointment. She sounded like the same woman I had spoken to on the phone that morning. The woman insisted that I was wrong. Told me I obviously scheduled my appointment for a different day. The other woman standing next to her laughed at me!
They finally told me that I can wait until they had time to sort through my things. Was quoted a 20 minute wait as they had another appointment coming in. I waited 40 minutes… the other appointment never showed up and I was literally the only person in the store. Not sure why I had to wait 40 minutes.
To top it off, they sorted through my things and basically turned their noses up at almost everything. My items were cleaned just prior to bringing them in and they were barely used! Majority of the clothes were brand name, worn maybe once, and freshly washed and folded. No stains, smells, or rips. They took 7 of my clothing items. Told me they did not accept the toys I had brought in. Which is annoying because I had called to double check they accepted these items. I was offered $ 8.
What a waste of time. I had to reload my car with the items they didn’t take (which was practically everything) and drag it all back into my house. All while juggling my daughter who was now cranky and hungry after our HOUR AND A HALF ordeal.
And all I have to show for it is $ 8 which is probably just enough to pay for the gas I used to get to this place.
Overall AWFUL experience. Avoid this place. Seriously.

The place is over price and the people are RUDE! The red head older lady behind the counter is very ignorant and say’s smart comments and the old lady that run’s the place is just as rude! I recommend not even wasting your time. Go to sasy pants chustnute hill, there nice and not over priced and actually have better clothes. Childrens Orchard needs to learn how to treat ppl with respect! PS. I have never done a review in my life but after going there it made me want to.

After reading the Children’s Orchard website and seeing that I didn’t need an appointment, I loaded up my three-​month-​old and three big bags of folded clothing into the SUV and drove 20 minutes to the store. I told the woman behind the counter that I wanted to consign my son’s clothes. She said, «You need an appointment. Can you come tomorrow?» I explained that I work from home and that it would be tough to come back. She agreed to look through one of my three bags and said, «I have time to look through one before my next appointment.» I said, «Oh good! When’s your next appointment?» (trying to be friendly) and she totally ignored me.
She did, however, hold up an adorable, colorful plaid shirt and tell me that she doesn’t buy separates. In the end, she offered me $ 8 cash or $ 10 store credit for about 8 items. I decided to use the store credit option since I was already there.
I scanned the store trying to find something — anything! — to spend my money on. I settled on a $ 6.99 Gap onesie and a 99 cent book. There was literally nothing else I wanted to buy. I left the store with $ 1.99 still on my gift card… money I’ll never use.
Meanwhile I spotted tons of separates for sale. Um, okay.
To add insult to injury, I was in the store for a good 20 minutes and her «appointment» never arrived.

Hit or miss. I do like the selection of shoes. Although it is do crammed you can hardly square by anything. I have not consigned with them die to the bad stories I have heard but over all I like the selection.

This is NOT an orchard where you can pick-​your-​own child.
*Awkward*
Expectations readjusted I learned this IS a purveyor of used and new children’s clothing. An hour to kill in the area and twin nephews outgrowing their onesies like woah lead me here. I’m not a mother yet but as a loving aunt I take my duty to spoil pretty seriously. Unfortunately the Orchard was a bit disappointing in terms of the quality and quantity of options. I did chat with an employee who let me know new merchandise and resale items are constantly coming in– so that’s a plus and may warrant a revisit for anyone who doesn’t find what they’re looking for on Day 1.
But something I consider crucial for any retail store dealing with consignment or resale items is that you feel totally comfortable with the quality, cleanliness and overall feel of what you’re buying. I mean I get it, one toddler’s castaways could be another’s Baby Gap find of tomorrow. Yet the store, while clean, did not inspire quite the level of confidence I was hoping for.

Beware! This place is awful. The people (husband & wife, I believe) who own/​run this Children’s Orchard are so rude and unfriendly. The other two people who reviewed this store are spot on. At work today I asked a co-​worker who also lives in this area if she had ever been to this store (without giving her my opinion before I asked) and the first words out of her mouth were about how rude the owners (who also run the store) are. My co-​worker has dealt with the man (who wasn’t there the few times I was in the store). Sounds like the other reviewers here also encountered him. I had the «pleasure» (Ha!) of dealing with the woman the times I went in here. I had first bought a few things at this store and, let me tell you, finding nice stuff in this store is like trying to find a needle in a haystack. They have alot of junky clothes here and the racks are packed to the gills with it. I was new to consigning clothes and I decided to bring some stuff here to sell to them. Big mistake. .. HUGE! First off, as I mentioned above, the woman is rude and unfriendly. Secondly, she gave me a pathetic amount of money for the nice stuff I brought in and this rude woman had the nerve to tell me that it wasn’t all name brand. Most of it absolutely was, maybe 2% of it wasn’t. Third, she does not go through the clothes while you are standing there. She tells you to come back later which, in my opinion is very shady. (I have been to two other consignment stores since my experience here and both places went through my stuff with me standing right there). I should have just taken my stuff back and left when she said how much she would give me and for how negative she was about the things I brought in. I regretted that I still sold to her, but lesson learned!!! I just read a review of the Children’s Orchard in Chestnut Hill and a reviewer had this to say about that location:
«I don’t know if it is a tactic, but whenever I sell to them, they act as if they hate your items and can’t sell them, they aren’t popular, etc and then they low ball you.»
This is exactly how I felt when I sold to the Walpole store which makes me think that that’s what Children’s Orchard corporate teaches people when they buy a franchise. This place gets the side eye from me, that’s for sure. After my bad experiences with this store I vowed never to go back in there and I haven’t. Not to buy or sell. I have since found an awesome consignment store which is a little further away (in Warren, RI) but totally worth the drive. The store is really nice, gives you a higher percentage for your stuff and the owner is a sweetheart. It’s call Luca Boutique.
I’m not usually one to go out of my way to write a bad review, but I really felt compelled to warn people about this place.
P. S. This store is actually located in Norwood, not Walpole. Must be right on the line.

I drove all the way to this location from my Somerville home today to spend a gift card that I received for my baby shower. I was moderately impressed with the selection (though I was attempting to buy some clothing for my daughter for next fall/​winter, and everything seemed very summer-​y), However, when I attempted to make my purchase, the gift card wouldn’t work in the credit card machine and the owner of the store made no attempt to make the situation work. He was quite rude to me, even asking me to try to make the machine work (um, I don’t work here!). A completely wasted trip. I even told him when he once more refused to help me with the transaction that the situation was ridiculous, to which he responded, «thank you.» Terrible business savvy!