Crystal Clear Pool Service

Great job on a extensive pool remodel!
We loved the results. We were able to discuss things as the job went along with Steve. He heard my concerns and figured a way to deal with them.
Thanks Steve and crew

Wow, I’ve received not only quality service for my pool but also educated by Steve and Carol, the owners, on pool maintenance and available options-​being a «first-​time»
pool owner I had no idea how to care for a pool. Steve and Carol have been very
helpful with my many questions that keep coming up and I appreciate getting my questions answered without pressure to purchase additional equipment. I tried a salt water pool @ a friend’s house & was curious to know more, so Steve came out to explain «just the facts» without a «sales job» and that impressed me. Since I received great pool maintenance service I felt confident having Crystal Clear install a
salt chlorine system and I love my sparkling pool! Am in there every morning getting a fresh start on my day without the burning eyes or «pool smell”-am finally using my pool and look forward to the warm weather months. Thanks Steve and Carol and keep up the great job!

I reached out to multiple «well known» pool companies in Marin County to obtain quotes for solar. In many instances they were weeks out on being able to provide a quote (or came out but couldn’t schedule the job for weeks). Crystal Clear made my decision easy by providing a competitive quote and also fitting me into their schedule quickly since we had ongoing construction in our yard and we wanted to get the job completed ASAP.
Steve the owner was very responsive with a quote and Ari and his team were even faster when it came to the installation itself. The guys arrived on time, were thoughtful with the installation and the system is performing well.
Do yourself a favor and reach out to Crystal Clear if you need to have work done on your pool!

I used Crystal Clear Pool for 3 months after I moved into my new house. I had no experience with pools and for three months the technician complained that my pool was «high maintenance». The boss (who never showed up) constantly tried to up-​sell me on services or equipment (which I know today were not required). I finally ended up with yellow algae — The boss (who never bothered understanding the issue and never showed up) sent me a cancellation of service letter. I was shocked by how this was handled — walking away from a problem and not being accountable for their work, but I assumed that my pool was indeed high maintenance… well it is not.
I tried to understand what was going on. So I went to Don Johnson’s store in Novato. They were very helpful, asked me to bring a sample of the water, I also brought a picture of the green pool (yes, yellow algae makes your pool look green if you have a bluish bottom). They told me what kind of algae it was and what to do to get rid of it. They analyzed the water — there was no chlorine (2 days after Crystal Clear came by). So I bought a case of chlorine and a small test kit. They told me what to do and how frequently. Within 2 days, the pool cleared up from the yellow algae, it did require some elbow grease brushing the pool, adding the proper chemicals and running the filter for 24 hours. I decided to keep taking care of the pool on my own, which I have been doing now for 2 months. At first I was testing the chlorine every day as I had turned paranoid, then once a week. I am proud to say that my pool in now crystal clear, and is not high maintenance at all. Chlorine does evaporate slightly but it is normal, so I keep the floater supplied with chlorine tablets and add a gallon when the chlorine level goes down. I also bring a sample to Don Johnson’s pool service every other week or so, they double check my testing and make sure that I do the right thing — plus they check for the other stuff (like conditioner…). I buy my chlorine there and they are not cheap on free advice and recommendations — they will also test your water free and tell you what you need to add.
Net of it, Crystal Clear did a horrible job and was not accountable. The work required to take care of the pool is minimal, although I like to brush it weekly so I probably spend an hour a week. I became knowledgeable in the last few months — knowledgeable enough to know what a good and bad pool service is.